- Paperback: 173 pages
- Publisher: McGraw-Hill Inc.,US (1 Mar 1996)
- Language English
- ISBN-10: 007026774X
- ISBN-13: 978-0070267749
- Product Dimensions: 21.4 x 14 x 1.5 cm
- Amazon Bestsellers Rank: 1,959,121 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Product Description
This text brings together all the popular benchmarking applications from competitive product testing, reverse engineering and competitive analysis to competitive shopping and process benchmarking. It explains how to manage all aspects of benchmarking to maximize organizational performance.
Inside This Book
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First Sentence
"With the intense competition in industry today, simply meeting or beating past performance will not result in the level of improvement necessary to remain competitive." Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
"With the intense competition in industry today, simply meeting or beating past performance will not result in the level of improvement necessary to remain competitive." Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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3 reviews
4 of 5 people found the following review helpful
This book is a must for the beginner.
23 April 2000
Format:Paperback
After completely read this book, it will give you clear for the beginning of Benchmarking from where it is, what it is and how it can be used. This book will play a significant role to the newcomers who now want to access to the field of Benchmarking. Not only does Benchmarking provide the obvious pros and cons in your organization, but it also gives us to efficiently pave the way to the highly competitive business. Nowadays If we first know what and how we are striving to the survival, Benchmarking is the reasonable solution. When added 20 Steps prepared by H.J. Harrington, It will be the kernel of Benchmarking without hesitation
1 of 1 people found the following review helpful
This book is a must for the beginner.
23 April 2000
Format:Paperback
After completely read this book, it will give you clear for the beginning of Benchmarking from where it is, what it is and how it can be used. This book will play a significant role to the newcomers who now want to access to the field of Benchmarking. Not only does Benchmarking provide the obvious pros and cons in your organization, but it also gives us to efficiently pave the way to the highly competitive business. Nowadays If we first know what and how we are striving to the survival, Benchmarking is the reasonable solution. When added 20 Steps prepared by H.J. Harrington, It will be the kernel of Benchmarking without hesitation
A good reference on Benchmarking
21 April 2004
Format:Paperback
This book can certainly satisfy most readers' appetite for knowing and applying Benchmarking in various industries and companies of all sizes. Good coverage and fluent writing on benefits, difficulties and processes, but not sufficient practical and updated examples, I am afraid. However, I still recommend this book to anyone who is interested in the topic.
p.s. Like TQM, the success of it lies in the committment of top management. What a pity that the author wrote relatively little in how to convince top management of such through long term successes in those practitioners. On hindsight, Xerox and Motorola may seem counter example in this respect.
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