- Paperback: 1088 pages
- Publisher: Microsoft Press,U.S.; illustrated edition edition (1 April 1999)
- Language English
- ISBN-10: 0735606420
- ISBN-13: 978-0735606425
- Product Dimensions: 23.6 x 18.8 x 5.1 cm
- Average Customer Review: 4.3 out of 5 stars See all reviews (3 customer reviews)
- Amazon Bestsellers Rank: 4,853,666 in Books (See Top 100 in Books)
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More About the Author
Product Description
From the Author
All the Windows NT 4.0 Information Available!
Hi Everybody, I'm Steve Nelson, the author who compiled the "Microsoft Help Desk for Windows NT" using Microsoft's KnowledgeBase (a.k.a., technical support) archives. In a nutshell, what this Help Desk title does is answer every common question and solve every common problem that NT users encounter. Note that to do the book, Microsoft's Product Support Services group not only gave us the entire and most up-to-date KnowledgeBase archive, but they also shared with us their help desk statistics so we knew which articles people used (or needed) most. While you can get KnowledgeBase information online at Microsoft's web site, the Help Desk provides, I think, three big advantages: one, you've got essentially the whole KnowledgeBase there in front of you; two, you've got several ways to track down your information, including an index, a table of contents, and cross-references; and, three, you often get figures (screen shots of dialog boxes, for example), that show you how it's done.
Hi Everybody, I'm Steve Nelson, the author who compiled the "Microsoft Help Desk for Windows NT" using Microsoft's KnowledgeBase (a.k.a., technical support) archives. In a nutshell, what this Help Desk title does is answer every common question and solve every common problem that NT users encounter. Note that to do the book, Microsoft's Product Support Services group not only gave us the entire and most up-to-date KnowledgeBase archive, but they also shared with us their help desk statistics so we knew which articles people used (or needed) most. While you can get KnowledgeBase information online at Microsoft's web site, the Help Desk provides, I think, three big advantages: one, you've got essentially the whole KnowledgeBase there in front of you; two, you've got several ways to track down your information, including an index, a table of contents, and cross-references; and, three, you often get figures (screen shots of dialog boxes, for example), that show you how it's done.
Sincerely, Steve Nelson
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Customer Reviews
Most Helpful Customer Reviews
Format:Paperback
This book is basically a printout of the Technet database, good as a reference though. Getting a bit dated as it only covers up to service pack 4
Format:Paperback
While this book won't answer every question under the sun, it has provided me with answers to almost every NT problem I've experienced, even when supposed "experts" have opined that my system is un-recoverable. The book is deep in technical detail, yet explained in terms simple enough for even me to understand. This book comes with my highest recommendation. (No, I'm not employed by Microsoft Publishing)!
Format:Paperback
It gives you the fixes for known NT problems. Granted, you can get the answers from the knowledge base or Technet but the way the book is organised makes trouble shooting a little bit easier. It didn't get 5 crowns because I would like to know what exactly causes the problem, not just 'this was fixed with service pack x'. This book should also come with a long chain so you know which member of staff has it when you need it - Great for the more obscure problems.
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