- Paperback: 1200 pages
- Publisher: Microsoft Press,U.S.; Pap/Cdr edition (1 Jan 2000)
- Language English
- ISBN-10: 0735608504
- ISBN-13: 978-0735608504
- Product Dimensions: 23.1 x 18.8 x 5.1 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
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Amazon Bestsellers Rank:
3,968,693 in Books (See Top 100 in Books)
- #89 in Books > Computers & Internet > Microsoft Windows > Applications > Office > Office 2000
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Product Description
Product Description
This rich, take-anywhere resource helps users get the answers they need about using Microsoft Office 2000 -- without summoning the help desk or making a time-consuming Web search. It's the only book of its kind that's based on actual issues and solutions provided by Microsoft Product Support for Office 2000, direct from its Knowledge Base archives. Covering the most-used applications in the Office suite, this Help Desk-in-a-book compiles key troubleshooting, support, and problem-solving information -- offering ready solutions in easy-to-understand language. Readers get Microsoft technical support without making a phone call!
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Customer Reviews
Most Helpful Customer Reviews
Format:Paperback
Well, having been a great follower of the Microsoft Support Tools, again this is a very interesting read. The book is laid out very well, without over doing the provision of information.
If you had no other support book, this is a must for the Desktop engineer and helpdesk. More Helpdesks should have them!
I give a big thumbs up and get back to ordering another copy for my helpdesk!
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
2 reviews
13 of 14 people found the following review helpful
Microsoft Press has done it again!
26 Mar 2000
Format:Paperback
In 11 years of working with computers the one constant in the industry has always been technical support. When you buy hardware or software and you have trouble, whom do you call? Well for Microsoft has put the answers right at your fingertips and it's Microsoft Help Desk.
For less that $40.00 you have an abundance of knowledge written in over 1250 pages. The book covers each and every application within the Office 200 suite, from Word and Excel to Front Page and Outlook. There's even section on general Office 2000 and the setup and configuration.
Complied by Stephen L. Nelson, this book is a real handy reference when you need the quick answer and cannot wait on the phone. Using the Error Encountered method, you are then given several solutions to try. If you don't like reading books there's a cd with the electronic book included.
While no book can account for every situation, failure or error, Microsoft Help Desk certainly makes a valiant attempt to give you as much information as possible. I liked the way the book is technical enough for the advanced user, yet easy enough to understand for the novice.
8 of 8 people found the following review helpful
An outstanding, highly recommended reference.
4 July 2000
Format:Paperback
Microsoft Help Desk: Microsoft Office 2000 is a complete, single volume, highly recommended troubleshooting technical support book for Microsoft Office 2000 users. This essential reference shows how to recover damaged Word documents and text; troubleshoot setup and installation errors; create multiple e-mail accounts on one computer; resolve printer problems; prevent macro viruses from infecting the system; import graphics and movie files into PowerPoint presentations; wrap images around text; ensure Y2K compliant dates; restrict or monitor access to web pages; use lightweight objects to speed database performance, and much, much more. This outstanding, highly recommended reference also includes a complete electronic version of the text on CD-ROM., making it ever easier to find solutions to problems quickly and definitively.
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