We have had this trampoline for FOUR months, stored permanently in our living room and already the cord has snapped. Not too much of a problem I thought, I'll just get a new cord for it. Impossible! Hedstrom's customer services is non existent. There is no contact telephone number they deal only with emails which they do not reply to. OK I thought, even though it was clearly faulty I'll just BUY a new cord as after such a long wait for a reply my 3 year old just wants her boink back. Hedstrom's website is also useless. There is a product in the spares section titled Trampoline Elastic. There is NO picture and NO description whatsoever so you would be buying this product completely blind with no idea if it is the cord for the Junior Trampoline or one of their other ones. So the only option is to again contact customer service asking if this product is the spare for the Junior Trampoline and again wait forever for no response. Incidentally my daughter's Furby Boom (also bought at Christmas) started making weird sounds and stopped moving 2 days after the cord on her boink snapped (neither toy issues were even remotely her fault, she was just unlucky). Hasbro in comparison to Hedstrom have been marvelous in sorting it out. Maybe Hasbro can give Hedstrom some tips!