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CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers by Paul Greenberg (Hardcover - 1 Jan 2010)
Get it by Saturday, April 19 if you order in the next 13 hours and choose express delivery.
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CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real Time (Consumer) by Paul Greenberg (Hardcover - 1 Feb 2001)