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"Strikes an effective balance between improving understanding and giving practical tips and techniques. Essential reading for anyone who has ever avoided facing a customer with a complaint, and, let's be honest, who hasn't?" -- Martin Peters, Leicester Promotions Ltd.
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Format:Paperback
Written by someone who doesn't like customers or anyone very much. Starts by giving reasons why people complain '
1) Because they can
2) To be difficult
3) It's their job - professional complainers
4) To be helpful
5) From boredom - they have miserable unfulfilled lives!'
Baring in mind this book is from Management Pocketbooks, advise regularly given in this book for dealing with complaints is 'Call a superior' or my advise is buy a less inferior book
1) Because they can
2) To be difficult
3) It's their job - professional complainers
4) To be helpful
5) From boredom - they have miserable unfulfilled lives!'
Baring in mind this book is from Management Pocketbooks, advise regularly given in this book for dealing with complaints is 'Call a superior' or my advise is buy a less inferior book
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