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From the Back Cover

Is your product user–friendly? Take these steps to find out

Whether it′s software, technical documentation, a cell phone, ora refrigerator, your customer wants no, expects your product to be easy to use. This fully revised handbook, aleading resource since 1994, provides clear, step–by–stepguidelines to help you test your product for usability. Completelyupdated with current industry best practices and more variedexamples, it can give you that all–important marketplace advantage:products that perform the way users expect.

  • Learn to recognize factors that limit usability

  • Decide whether testing should occur in a lab setting or at thesite where the product is used

  • Set up a test plan to assess goals for your product′susability

  • Choose and train effective test moderators

  • Decide on the best way to collect and review data

  • Report the results and make recommendations

  • Learn user–centered design principles and practices thecontext for usability testing

  • Reap the benefits of templates, tables, models, case studies,and other tools of the trade

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional caseexamples, samples, and templates

About the Author

Jeffrey Rubin, author of the first edition of this book, hasmore than 30 years of experience as a human factors and usabilityresearch consultant and lecturer. A pioneer in the field ofusability testing, he has consulted for leading companiesworldwide.

Dana Chisnell is an independent user researcher andusability consultant. She has done usability, user interfacedesign, and technical communications consulting and developmentsince 1982.

For more information, please access the author′s websiteat

Author′s blog:

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Amazon.com: 13 reviews
12 of 12 people found the following review helpful
Must-read 25 Mar. 2010
By Stephen Krug - Published on Amazon.com
Format: Paperback Verified Purchase
For 14 years, Jeff Rubin's Handbook has been one of the most useful resources for anyone interested in doing usability testing.

Now Dana Chisnell has done an outstanding job of bringing it up to date--and much more. From cover to cover, it's full of useful insights about every aspect of testing, based on the cumulative experience of two seasoned---and very smart--practitioners. And it's a pleasure to read.

If you do usability testing, or you're interested in learning how it's done, this book is a must-read.
11 of 11 people found the following review helpful
Great reference book for usability testing 18 July 2009
By Gócza Zoltán Károly - Published on Amazon.com
Format: Paperback
This book is a very thorough reference book for usability testing. It's a bit lengthy and covers lots of topics but very well structured so you can always jump to a specific subject if you have questions about it.

It covers most of what you need to know to start testing (from designing the test until analyzing it) and advanced methods as well (like playing the devil's advocate during a session).

The book is mostly focused on the methodology, though there are many practical tips and good ideas on how to improve in testing.

I love it as a reference book, I always find myself re-reading the book before and after conducting tests. I'd recommend it to professionals who are new to usability testing and also for practitioners who would like to deepen their knowledge.
11 of 13 people found the following review helpful
led me to userfly 29 July 2010
By Jeff - Published on Amazon.com
Format: Paperback
This book is absolutely perfect. I received my copy of it last night and stayed most of the night reading through it as I simply couldn't put it down. I've been working as an interaction designer / usability tester for a couple of years and this has overnight become my new favourite reference book. It's easy to read without glossing over essential detail (a criticism I have of many modern usability books). This book is filled with practical advice on how to communicate data, manage integrity and measure the user experience in a business setting.

I followed the recommendations and researched a method to cheaply run user tests and decided on [...]. It allowed me to view videos of my users interacting with my site!!
1 of 1 people found the following review helpful
Wonderful guide to the subject matter 12 April 2014
By S. Cunningham - Published on Amazon.com
Format: Kindle Edition Verified Purchase
This book is the ideal introductory read to the subject of usability testing, particularly for a lone or first time practitioner. I very much appreciated the understanding that sacrifices to scientific rigor are often necessary in a fast paced business environment or with few resources and little time, and the solutions proposed for accounting for this scenario! The book also directs to additional reading material and makes clear that this is a robust subject that should be studied in detail if seriously implementing within an organization. Highly recommended! Found it very handy and informative.
3 of 4 people found the following review helpful
Very practical, very thorough 19 Jun. 2009
By C. Jarrett - Published on Amazon.com
Format: Paperback
Years ago, I taught myself how to do usability testing out of the first edition of this book.

It's now been thoroughly updated to reflect today's best practices.

Dana Chisnell is a leading usability professional, equally at home in the real world of deadlines and realities and in the world of academia. You'll find her practical, friendly approach throughout this book.

If you're new to usability testing, this book will take you step by step through what you need to know.

Even if you've been running usability tests for a while, you will find that this book is a valuable refresher and reference.
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