Shop now Shop now Shop now Shop Black Friday Deals Refreshed in Fashion Cloud Drive Photos Shop now Learn More Shop now DIYED Shop now Shop Fire Shop Kindle Paperwhite Listen in Prime Shop Now Shop now
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Handbook of Communication Audits for Organisations Hardcover – 20 Jan 2000

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
"Please retry"

Black Friday Refreshed in Books
Visit our Deals in Books store to discover Amazon's greatest ever deals. Shop now

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your e-mail address or mobile phone number.

Product details

Product Description


Not all handbooks live up to their name, but this is one that does. ... I would recommend the Hargie and Tourish book to anyone interested in audits and assessments of communication practices. The variety of methods covered, the helpful examples provided, and the detailed instruments included are all useful additions to our library on studying organizational communication. - Beverly Davenport Sypher, Virginia Tech University, USA, in Management Communication Quarterly

It is the sort of book that you want to find when you are in the first state of uncertainty about a particular task ahead. If you are interested in auditing and improving organisational communication it provides ideas and practical help in an abundant but well-organised fashion. - Steve Dewar, King's Fund Fellow, on the website of the Health Services Journal

About the Author

Dr Dennis Tourish is co-author of 'Communication In Management', Owen Hargie has published eleven books, both have been widely published and have international reputations in the fields of interpersonal and organisational management.

Inside This Book

(Learn More)
First Sentence
The central purpose of this book is to explore how audits provide a clear picture of the communication climate which organisations face, internally and externally. Read the first page
Explore More
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

What Other Items Do Customers Buy After Viewing This Item?

Customer Reviews

There are no customer reviews yet on
5 star
4 star
3 star
2 star
1 star

Most Helpful Customer Reviews on (beta) 3 reviews
16 of 18 people found the following review helpful
Review of Handbook of Communication Audits for Organisations 29 Sept. 2000
By Michael Comer - Published on
Format: Paperback
Owen Hargie, Professor of Communication at the University of Ulster and Dennis Tourish, senior lecturer at University of Queensland, Australia, introduce the concept of communication audits in their handbook. This book is useful for employees involved in communications audits or those conducting audits for an organization. Their book examines methodologies for audits including a chapter each on questionnaires, interviews, focus groups, and log-sheets. The handbook provides practical help for auditors including a section on possible survey questions as well as attributes of a world-class communication system. A section of the book includes real-world examples where the authors have conducted similar communication audits to the ones they describe in the introduction. These case studies show how application can be made of the principles discussed in the handbook and include some valuable "lessons learned". This book includes some of the lastest thinking on communication audits in organizations. Only one drawback that may be noticable to an American audience - both authors are native to the "queen's English" and some of the wording may sound very British especially when trying to "translate" for a typical American organization. It's important to keep in mind that some wording may need to be slightly adjusted for the American business reader.
2 of 2 people found the following review helpful
Great Communication Audit Resource 4 Jan. 2007
By Amazon Customer - Published on
Format: Paperback Verified Purchase
If you need to perform or receive a communication audit, this book is an excellent resource. It provides case studies, sample audit questions and resources to help you plan and execute an audit.

The book focuses on the internal audit process, so it isn't much help for those seeking to do external communication audits. It also is best suited for employee audits, but it can be adapted for use in a non-profit/volunteer setting.

For those businesses wanting to learn more about internal communication issues, this book is right on track. The language is easy and approachable (although be prepared to deal with English word spellings). It is very practical and a book that should be on your shelf if you're doing internal communication audits.
1 of 1 people found the following review helpful
Must have for the communications professional 1 Mar. 2009
By Adam Clark - Published on
Format: Paperback Verified Purchase
Classic work, overview & introduction to comms audits. Nice visuals & some practical templates. Includes nice case examples (A-Z).
Were these reviews helpful? Let us know