Well, after about 3 hours of trying to research which cartridge I should buy, (having read the reviews), I think I have finally got it.
There are 2 x Black 364XL cartridges and there are some unique differences. Don't be folled by the colour of the box as these do vary, however if you follow the steps below you should find the correct "XL" cartridge.
Part Number CB321EE: This cartridge is normal black. It looks thicker than the lower capacity black cartridge and is also thicker than the XL photo black. It also has a solid black "Pentagon" printed above the number. For my own printer, which is a B109n model, this is the correct one and looking above the slot where the cartidge fits into my printer, there is also a solid Black Pentagon. Also for reference, my own printer does not take seperate black cartridges for both photo and normal printing, ie, there is only a single slot for black.
Part Number CB322EE: This cartridge is for Photo Printing. Is is a thinner cartridge than the one above and is also the same thickness as the lower capacity "normal" black cartridge. This is a concern and is very confusing un less you know the differences. The main identifying point is that whereas the normal XL has a Pentagon on the front, this photo XL cartridge has a solid "Bow Tie" symbol on the front. It also has a picture of a camera on the packaging. I can only assume that this will not fit into my own printer due to the lack of this symbol around my cartridge housing.
As others have noted, there appear to be 3 different types of HP 364XL black ink cartridge: CB321EE (800 pages); CN684EE (550 pages); CB322EE (photo ink). Armed with this knowledge from other useful Amazon reviews, I checked carefully that the item advertised and paid for was CB321EE. However, it was a CN684EE that arrived. After contacting the vendor they promptly refunded the £8.18 difference between what I had paid and the market value of the product I had actually received (gleaned from adverts for the lower capacity cartridge on Amazon). Clearly this ridiculous labelling system by HP is open to confusion and, potentially, mis-selling. I believe that HP should name the cartridges better to highlight the differences and that Amazon should insist on unambiguous advertising of which model is being sold via their website. Although disappointed to receive a lower capacity product than the one I ordered, I am heartened by the prompt response of the vendor in refunding the difference. The moral of the story: until HP improve their labelling, check carefully the precise product you are about to order; on receipt check that it is actually the one you ordered; if it isn't, contact the vendor immediately with a clear statement of what you want to happen, ie exchange, return or refund of difference. Finally, as others will have discovered before me, some apparently sexy and excellent value printers turn out to be very expensive if the ink doesn't last 2 minutes and cartridges are dear. I fear my HP Photosmart Plus falls into this category. Next time I replace my printer I will also compare prices of replacement ink before committing.
It has been brought to our attention that HP have actually changed the capacity of the cartridge, under the same product code, the old one was an 800 page yield and the newer one is a 550 page yield. What a disgrace to do this without telling people who order & pay for the 800 page one & only receive the 550. and be £11 out of pocket
A lot of previous reviewers have had problems with these cartridges - for example, slow delivery, suspect authenticity, suspected re-filled cartridges, out of date stock and so on. One common denominator seems to be that they have bought them from third party suppliers trading through Amazon market place. I bought mine directly from Amazon and I'm pleased I did. They were genuine HP. They were new stock with a long expiry date (December 2013). They came with lightening speed. And, at the time I bought them, they were the cheapest on line anywhere. For the record (and after a bit of research) the capacity of the different sizes of HP 364 cartridges are as follows: standard black 6ml (250 pages); standard colour 3ml (300 pages); XL black 13ml (550 pages); XL colours 6ml 750 pages). I have no reason to think this combo pack contains anything less than the standard size cartridges
There are 2 different types of black HP364 cartridges. The difference is NOT, as one reviewer stated,(always a mistake to entitle your review 'Duh', and then proceed to give incorrect information), that one is an XL. XL cartriges are the same as the standard ones except they are high capacity which will print 2 to 2.5 times more pages, that's why they cost more. They are physically the same size and either will fit your printer. The way to tell the difference when you're buying is that one is labelled 'black', which is the one most of the people reviewing this item needed, and one is labelled 'photo'(often listed as photo black). This takes the biscuit for dumb ideas from manufacturers as, if you go on any website and type in 'HP364 black' the search will return both types of cartridge, and how is anyone to know what the difference means? Indeed if I had encountered this I probably would have assumed that, much the same as a printer can be used in draft quality or photo quality, perhaps the photo cartridge had higher quality ink, which would have actually encouraged me to buy the wrong one. The only reason I knew there was a difference was because my photosmart 7510 needs both cartridges. As black is the most used colour it makes sense to have more of it, however please take note HP, having 2 different black cartridges and calling them both HP364 is just stupid. You only have to read these reviews to see the confusion it causes, and I'm pretty sure retailers are just as confused as customers, as I recently bought a combo pack which said it contained the 3 colours and a black, plus a separate photo cartridge, but when the pack arrived the separate cartridge was not actually a photo but a second black.
I've given this item a 2 star review because of the difficulty in getting the right one.Read more ›
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