Top critical review
14 people found this helpful
Fiddle, fiddle, twiddle, diddle.
on 4 June 2011
We bought one of these when the paper handling on our trusty duplex colour laser grew too erratic. We had an urgent print run and were won over by the HP's inexpensive page cost.
The long and the short is that the printer is adequate, however its much vaunted wifi connection is a disaster area. You can actually print from the computers (not dependably), but the most frequent thing we ever see is "unable to establish two-way communication with the printer". I have that pat 'cos I've seen it so often. I doubt I'll ever persuade the brute to send a fax from a computer.
The web browser can find it and talk to it, the router knows it's there, even my ruddy mobile phone detects it but HP's software can't. You can input it's location manually. "it's at 192.168.0.25, mate". "Ah, yes, that printer, the HP Officejet 8500 A910. Nah, still can't see it". Hmmmmm...
Anyway, we sent it back to HP, who took weeks to decide what to do, and in the interim we bought another manufacturer's duplex colour laser for the print run, still unresolved. Comparisons are odious, as they say, especially comparing the HP's network communication with almost anything else except the toaster. No, the replacement printer can't talk back to HP's software either. The laser is in daily use, and the HP is available to whichever machine it's talking to today.
All in all, having spent about a working week twiddling with it, I could only recommend this machine to computer enthusiasts who just love guddling with the settings on a network which every machine on earth can access except this stupid printer. Everyone else - if it doesn't work right out the box don't hang on to it too long like we did, hoping you'll be able to fix it. Send it back immediately.
Writing about a week after the above, I'd like to add that HP's technical staff have been exemplary, and that they offered me a refund. Although HP's software seems unable to communicate well using our network, you might note that we chose to keep the printer because the ipads can print to it and it is serving as a duplex photocopier.