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'Great software. High quality sound. Excellent build quality' - 5/5 Stars and Best Buy Award
Product Description
HERCULES DJ CONSOLE RMX
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Customer Reviews
Most Helpful Customer Reviews
14 of 14 people found the following review helpful
I know this kind of review (customer service centered) is controversial but I think in this case it's an important one.
This is a good USB deck. Clean design, tactile controls, jog wheels small but adequate, a moderate amount of fiddling to get it up and running with the latest version of Traktor but acceptable.
9 months after buying it (and therefore also 9 months into the supplied 2 year warranty), it broke. It barely left my desk in those 9 months since I use a different setup out and about and, while I didn't exactly hold back on the vigorous slider use, it was some kind of internal electrical fault. Anyway, I tested it on 3 different computers on a variety of different cables before contacting Hercules support but they put me through the usual copy-paste charade anyway (nothing against them for that, who doesn't treat their customers like idiots these days?)
After we'd exchanged 10 emails, they agreed that it was broken and told me to contact the retailer. That's where the problems started because they were an independent seller who had since given up and disappeared. I contacted Hercules and explained the situation to which they said that I had to have a "explicit refusal" on the part of the retailer before they would act on the warranty at their end. After a month of regular emails to Hercules and trying all the contact methods I had available for the seller on a daily basis, I decided to give up. I told Hercules support about this and received the same response as before: that they weren't going to replace it on the manufacturer's warranty.
Anyway, 9 months after I bought it, it rests in a landfill somewhere despite the 2 year warranty that helped sell it to me in the first place. A terrible experience that I thought I would share as a warning of what could just happen to you. Very disappointing given that the deck is actually of a good quality.
This is a good USB deck. Clean design, tactile controls, jog wheels small but adequate, a moderate amount of fiddling to get it up and running with the latest version of Traktor but acceptable.
9 months after buying it (and therefore also 9 months into the supplied 2 year warranty), it broke. It barely left my desk in those 9 months since I use a different setup out and about and, while I didn't exactly hold back on the vigorous slider use, it was some kind of internal electrical fault. Anyway, I tested it on 3 different computers on a variety of different cables before contacting Hercules support but they put me through the usual copy-paste charade anyway (nothing against them for that, who doesn't treat their customers like idiots these days?)
After we'd exchanged 10 emails, they agreed that it was broken and told me to contact the retailer. That's where the problems started because they were an independent seller who had since given up and disappeared. I contacted Hercules and explained the situation to which they said that I had to have a "explicit refusal" on the part of the retailer before they would act on the warranty at their end. After a month of regular emails to Hercules and trying all the contact methods I had available for the seller on a daily basis, I decided to give up. I told Hercules support about this and received the same response as before: that they weren't going to replace it on the manufacturer's warranty.
Anyway, 9 months after I bought it, it rests in a landfill somewhere despite the 2 year warranty that helped sell it to me in the first place. A terrible experience that I thought I would share as a warning of what could just happen to you. Very disappointing given that the deck is actually of a good quality.
12 of 12 people found the following review helpful
Before i start i have only used this with the latest version Virtual DJ Pro but am reliably informed that it works just as well with Traktor if you play about a bit.
Out of the box this is an awsome looking piece of kit and to use its even better.
All the controls are solid and feel like they're built to last no matter how rough you are with them, also the adjustable tension on the jog wheels is such a nice change from the horrible ones on the Hercules Mk II's that would spin for hours and get nudged very easily.
The actual controller is quite big but thats the last thing that would bother me really because its well laid out and none of the buttons or knobs are cramped.
My one or two gripes aboutt he controller are that out of the box the drivers are hopeless is may as well not work but once you get the latest drivers from hercules and get the RMX's firmware updated its works flawlessly and reliably, I've done several 2 hour sets and its never faltered once yet.
This brings me onto my next small concern which could just be my laptop, there is alot of noise from the USB bus coming out over any of the soundcard outputs except the headphones, i have as yet put this down to the probably cheap and not properly shielded cable Hercules give you or even my aging laptop but it is still something i have run into. This also effects the two line inputs the RMX has so i am inclinded to say that it is a poor cable but i haven't got a better one to try it with yet.
All in all i would say that the RMX is worth the money any day of the week and if you're looking to come up from some of Hercules' lesser products or want a more compact solution that you can still use vinyls for then this is the place to be!
Out of the box this is an awsome looking piece of kit and to use its even better.
All the controls are solid and feel like they're built to last no matter how rough you are with them, also the adjustable tension on the jog wheels is such a nice change from the horrible ones on the Hercules Mk II's that would spin for hours and get nudged very easily.
The actual controller is quite big but thats the last thing that would bother me really because its well laid out and none of the buttons or knobs are cramped.
My one or two gripes aboutt he controller are that out of the box the drivers are hopeless is may as well not work but once you get the latest drivers from hercules and get the RMX's firmware updated its works flawlessly and reliably, I've done several 2 hour sets and its never faltered once yet.
This brings me onto my next small concern which could just be my laptop, there is alot of noise from the USB bus coming out over any of the soundcard outputs except the headphones, i have as yet put this down to the probably cheap and not properly shielded cable Hercules give you or even my aging laptop but it is still something i have run into. This also effects the two line inputs the RMX has so i am inclinded to say that it is a poor cable but i haven't got a better one to try it with yet.
All in all i would say that the RMX is worth the money any day of the week and if you're looking to come up from some of Hercules' lesser products or want a more compact solution that you can still use vinyls for then this is the place to be!
7 of 7 people found the following review helpful
I've just got back from my maiden voyage with the Hercules RMX...and I am extremely impressed with what I've seen. Was slightly worried about taking it out to a club for the first time on NYE, but had nothing to be concerned about.
The package arrived this afternoon at 3pm and I was mixing on my MacBook within 15 minutes. Installed the 'lite' version of Virtual DJ and went straight to the Hercules site to get the latest device drivers. I did activate the 20 day trial Pro version, but reset it back to the factory settings after I realised the basic version had all I needed (for now).
The unit is really sturdy, nice and heavy, with firm EQ's (I prefer that, but other people are not so keen) and nice solid buttons.
The RMX, Virtual DJ and MacBook worked really well during my first live. No crashes, no stuttering when loading new tunes, ever so slight latency (but really not that bad) and a clear crisp sound coming through loudspeakers and headphones.
Thumbs up Hercules, a fantastic piece of kit.
The package arrived this afternoon at 3pm and I was mixing on my MacBook within 15 minutes. Installed the 'lite' version of Virtual DJ and went straight to the Hercules site to get the latest device drivers. I did activate the 20 day trial Pro version, but reset it back to the factory settings after I realised the basic version had all I needed (for now).
The unit is really sturdy, nice and heavy, with firm EQ's (I prefer that, but other people are not so keen) and nice solid buttons.
The RMX, Virtual DJ and MacBook worked really well during my first live. No crashes, no stuttering when loading new tunes, ever so slight latency (but really not that bad) and a clear crisp sound coming through loudspeakers and headphones.
Thumbs up Hercules, a fantastic piece of kit.
Most Recent Customer Reviews
Mr G
This is a nice piece of equipment , I was really suprised at the quaality of it for the price , very robust , can take some hammer when fast mixing , fader is nice and light , the... Read more
Published 1 month ago by Mr G
Great DJ Controller.
Having already owned a Hercules Steel DJ controller, and a flight case for it, it made sense to go for another model from the same maker, if for no other reason than the two are... Read more
Published 2 months ago by Icehockeyboy
Very happy.
Was looking for a midrange controller that provided all the basic functions and more. Has all I need at the moment with the ability to add external kit. Read more
Published 3 months ago by Piran Dibble
Let down
I recently puchased this mixer as i had problems with the cheaper version which crashed sometimes,so i thought i would upgrade to a superior model ! Read more
Published 4 months ago by mr n
good stuff!!!
I love it, works fine, no problem till now ( after 3months). There r better one but is good for this small money!!!!!!
Published 5 months ago by Mati
amazing
quick next day delivery took a while setting up on brand new windows 7 hp laptop but unit is pretty weighted and the lights alongside the aluminium finish is classy :)
Published 5 months ago by dan
wicked djing console
im a pro dj in the south of the uk. ive used this console for the last month and abit.. and its bloody good. enjoyed working with it. Read more
Published 8 months ago by Dj AJ
Ok, but...
I've had this controller for 7 months now, and it does everything it said it would do, and it works fine. Read more
Published 11 months ago by Sayanne
Good to start out with.
I will note that you may need to get traktor to go with this due to the vdj softwear crashing when the cpu use gets to high (This will happen quite often when you load a... Read more
Published 12 months ago by colin mayes
rmx top quality
reccomendation for this item is high and would tell anyone thinking of setting up to buy this item and the after sales help from the seller is excellentHercules - DJ Console RMX
Published 15 months ago by lee stone
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