Since buying this game I've discovered they have very bad cust support. After only a month or so playing it I was "detected" by their badly written auto-detection system and auto banned without notice. After 20+ emails to their 'support' staff they refuse to admit that a game bug that made my char fall under the map and gave me no benefits whatsoever, was the reason for a PERMA ban. After reading the offical forums and other forums I've seen the same game bug has resulted in others losing their accounts, while the support staff simply send us copy and paste replies. So even honest players and being perma banned because of this companies bad auto-detection software they use and the support staff refuse to admit its their fault and not even looking into the facts.
So buy this game at your own risk, at any moment you can be perma banned without them so much as emailing you to tell you why and fixing the issue. Losing you all your items in-game even if you brought them with real money. First time 'offence' can and does = perma ban with no chance to get your account back.
I personally spent about £200 on in game items I thought I'd have forever, not to mention the cost of buying the game in the first place. All lost because of bugs in this new game and bad auto-detection software they're using without reviews. This compnay do not seem to spend any real time beta testing the game and are completely using players as beta testers instead and this increases the chances of players losing accounts..
If you do buy this game, stay away from ANY new content they add to the game until its been tested by the players (one month at least), to lower the risk of perma bans!
This whole issue has shown me there needs to be an independent body to over see the gaming industry and their unethical banning systems. Its not just a game, its real money they're taking off people.