or
Sign in to turn on 1-Click ordering.
Trade in Yours
For a £1.05 Gift Card
Trade in
More Buying Choices
Have one to sell? Sell yours here
Sorry, this item is not available in
Image not available for
Colour:
Image not available

 
Tell the Publisher!
I’d like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Grow Your Service Firm [Paperback]

Robert Craven
4.7 out of 5 stars  See all reviews (31 customer reviews)
RRP: £14.99
Price: £12.74 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save: £2.25 (15%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In stock.
Dispatched from and sold by Amazon. Gift-wrap available.
Want delivery by Wednesday, 22 May? Choose Express delivery at checkout. See Details
Trade In this Item for up to £1.05
Trade in Grow Your Service Firm for an Amazon.co.uk gift card of up to £1.05, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Learn more

Book Description

8 Nov 2011

Are you great at doing your skill but aren’t so sure about how to get more/better clients?
Do you wonder why you don’t get the results you feel you deserve?

If you’re not selling a tangible product, it can be hard to market your business.

However, if you cannot attract clients then you will have no business.

Robert Craven, who works with ambitious directors of fast-growing businesses, helps you identify the benefits of your service business to enable you to secure a reliable ‘sales funnel’ of leads to your business. After all, unless you know why people buy from you – rather than a competitor – then you cannot present your business in a way that appeals to their needs.

The number of professional service businesses or service firms is enormous. Service businesses include everything from an accountant, an artist, an acting coach, an advertising consultant through to a Zen Buddhism teacher or an independent zoo inspector. The list is endless. The principle behind growing them is, however, the same.

Robert Craven’s work on marketing and strategy has been acted upon by thousands of growing businesses. Here, in Grow Your Service Firm, he equips small businesses owners like you with practical solutions to help you run and grow a successful business – whatever industry you’re in.


Frequently Bought Together

Grow Your Service Firm + Bright Marketing for Small Business (Startups) + Kick-Start Your Business: 100 Days to a Leaner, Fitter Organisation (Virgin Business Guides)
Price For All Three: £33.82

Some of these items are dispatched sooner than the others.

Buy the selected items together


Product details

  • Paperback: 256 pages
  • Publisher: Crimson Publishing (8 Nov 2011)
  • Language: English
  • ISBN-10: 1780590881
  • ISBN-13: 978-1780590882
  • Product Dimensions: 21.3 x 13.7 x 2.3 cm
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (31 customer reviews)
  • Amazon Bestsellers Rank: 110,202 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, and more.

Product Description

From the Back Cover

Would you like to increase your sales and profit?

Are you great at delivering your service but less sure about how to attract more clients?

If you want your business to succeed, you need to know why people should buy from you when they can buy from the competition.

Answer this question with confidence and learn how to effectively run and grow your service-based business using the practical solutions in Grow Your Service Firm. It has been written as a result of over twenty years spent helping other people make their businesses thrive.

Inside, Robert Craven, "the entrepreneurship guru" (The Financial Times), reveals the tools and techniques that you need to transform plans into actions, including tips on how to:

- Identify the unique benefits of your service
- Discover the most effective sales method
- Connect with potential clients
- Win new business
- Get ahead of the competition

Stop working too hard for too little reward. Start making your service business work for you.

About the Author

As managing director of the Directors' Centre, the award-winning management consultancy company, Robert Craven works with the ambitious directors of fast-growing businesses who feel that they could be doing even better. Robert spent five years running training and consultancy programmes for entrepreneurial businesses at Warwick Business School. Running his own consultancy since 1998, he is now one of the UK's best-known and sought-after speakers on marketing and entrepreneurship.

Inside This Book (Learn More)
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index
Search inside this book:

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more


Customer Reviews

4.7 out of 5 stars
4.7 out of 5 stars
Most Helpful Customer Reviews
4 of 4 people found the following review helpful
By Andy S
Format:Paperback
Robert Craven has surpassed the best with his latest book, Grow Your Service Firm. Those familiar with Craven's other works will not be surprised, especially when one considers that he is living proof of the methods he teaches, (as are the innumerable businesses that Robert has directly and indirectly assisted over the years, including my own).

The title explains exactly what can happen in just few hours if you buy the book, follow the instructions and build the tools into your everyday practice. Do these things and you will see your business with absolute clarity. It will also be like falling in love again with the idea of being in business!

In contrast, if you plan on 'speed-reading' Grow your Service Firm to elicit a few MBA buzz-words to cast spells on your staff hoping it will bring you the premature rewards and red Ferrari, you may as well stop now and buy a Harry Potter book instead. Buy this book, however, and you will instantly be transported to Craven's World, where nonsense, laziness and a lack of common sense or commitment are not welcome; however, even if they've ever affected you, this book is the antidote.

Grow Your Service Firm will give you all of the necessary components to make your business very successful. Simply add a high level of commitment to following through and you will see permanent, successful change. Gladwell's 'Outliers' cited K. Anders Ericsson's study that says it takes 10,000 hours of deliberate practice to master any skill. Dr. Ericsson's study states that only deliberate practice--intensely focused time spent trying to improve--causes progress. You can count the hours people drive and you're not going to see a high correlation to skill. You have to try to stretch yourself and attain higher levels of control. Business is no less an equation; you put in energy and use intelligent, proven methods like Robert Craven's, and you will get a massive return on investment for your efforts.

Robert Craven's one on one consultancy fees are very reasonable considering how effective he is, but this book is much cheaper yet is (almost) as good as having him on your 'dream-team'. So consider this; in offering you this book, he is literally giving you years of successful business coaching and craft and you'll only have to spend less than it costs for an average lunch.

It's a small commitment for guaranteed results, especially for those with no time to lose?
Comment | 
Was this review helpful to you?
3 of 3 people found the following review helpful
5.0 out of 5 stars An Essential Guide for Service-Based Businesses 30 Mar 2012
Format:Paperback|Amazon Verified Purchase
Length: 1:09 Mins
I want share my thoughts on Robert Craven's book `Grow Your Service Firm'.
As a service provider myself unlike manufacturers and retailers, I have a bigger challenge in getting people to buy my services ... they can't touch, see or smell what I do.
And that's why service providers like us need to be more creative in how we market ourselves, sell ourselves and ultimately grow our business.
And that's where `Grow Your Service Firm' comes in. Robert Craven shares his vast experience in helping service businesses grow by showing us:
- How to distinguish ourselves and beat the competition
- He takes us through a seven step process on how to be seen as an expert in your industry. He also shares his 22 point Action Plan which will get you to expert status
- And because we don't have physical products to sell he takes us through what makes a powerful marketing tool kit
There are so many great ideas, tips and strategies contained within theses pages.
As a service provider myself I'm going to be reading and re-reading this book over and over again ... I can see it becoming my bible.
It really is an excellent book and I highly recommend it - Robert Craven `Grow Your Service Firm'.
Comment | 
Was this review helpful to you?
3 of 3 people found the following review helpful
4.0 out of 5 stars Simple and practical 20 Mar 2012
By Rashmi
Format:Paperback
The book works for me because it is simple, practical, easy to read and without technical frameworks and jargonGrow Your Service Firm. The theory of marketing is made simple and easy to understand. It has tools for people to use and checklists.

In many of the books I have to spend 80% of my time reading to gain only 20% of knowledge in the area. This book is completely opposite, being easy read; one can skim the book and gain a lot of knowledge. I really appreciate Robert's writing skill and his expertise in the knowledge area.
Comment | 
Was this review helpful to you?
Would you like to see more reviews about this item?
Was this review helpful?   Let us know
Most Recent Customer Reviews
5.0 out of 5 stars At last! A business book you can act on immediately after reading...
I have read hundreds of business books. Some interesting; some less so.

And very few that I can apply the second I stop reading it. Read more
Published 1 month ago by AndyB
5.0 out of 5 stars an invaluable tool
this book is a must read for anybody offering a service, well written & easy to digest!
am already reaping the benefits!
Published 2 months ago by johnharveyguru
5.0 out of 5 stars Don't just stand there, do something!
"Most 'professionals' were trained to be technically excellent, but no-one told them how to run a business". Read more
Published 6 months ago by Guy Rigby
5.0 out of 5 stars Highly recommended and not just for accountants and solicitors!
If you are running your own business selling a service or some kind of expertise, then there is a good chance you are trying to do what Robert Craven describes as 'Grow Your... Read more
Published 7 months ago by Claire Georghiades
5.0 out of 5 stars Great book for Service firms in the trade
Really useful book for people running a service firm. We are a carpentry & building business and have found the techniques and advice extremely useful.
Published 8 months ago by Loo Lake
5.0 out of 5 stars Common Sense Delivered Expertly
Don't be mistaken by the term 'common sense'! It is often seen as devaluing something - quite the opposite - it means that all of the advice is easily identifiable and applicable &... Read more
Published 8 months ago by KarlP
5.0 out of 5 stars Everything you need to grow your service firm
This book by Robert Craven really has everything a service professional needs to be successful. Packed with ideas, stories, exercises and examples, it offers the struggling or... Read more
Published 12 months ago by Mindy Gibbins-Klein
5.0 out of 5 stars One Idea Could Grow Your Service Business...
I am always looking for books to recommend to my clients and this is one I would have no hesitation in recommending. Read more
Published 13 months ago by Nick Jervis
3.0 out of 5 stars A Firm is a partnership
A Firm is a partnership in which the partners share equally, the risks and the rewards. This book is about Companies
Published 13 months ago by PC249
5.0 out of 5 stars Practical, straightforward and supremely helpful
This highly targeted book does exactly what it says on the cover: If you run a small or medium sized service-based business, it will help you to grow it. Read more
Published 13 months ago by H. Stewart
Search Customer Reviews
Only search this product's reviews

Customer Discussions

This product's forum
Discussion Replies Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
Topic:
First post:
Prompts for sign-in
 

Search Customer Discussions
Search all Amazon discussions
   


Listmania!


Look for similar items by category


Feedback


Amazon.co.uk Privacy Statement Amazon.co.uk Delivery Information Amazon.co.uk Returns & Exchanges