About the Author
George Spafford is a Principal Consultant with Pepperweed Consulting, LLC, and an experienced practitioner in business and IT operations. He is a prolific author and speaker, and has consulted and conducted training on regulatory compliance, IT Governance, and process improvement in the U.S., Australia, New Zealand and China. Publications include co-authorship of The Visible Ops Handbook" and Visible Ops SecurityA". George holds an MBA from Notre Dame, a BA in Materials and Logistics Management from Michigan State University and an honorary degree from Konan Daigaku in Japan. He is an ITIL(R) Service Manager, TOCICO Jonah and a Certified Information Systems Auditor (CISA). George is a current member of the IIA, ISACA, ITPI, ITSMF, and the TOCICO.