Amazon.co.uk: Great Customer Service books

Great Customer Service books
A Listmania! list by Dr. C. Parker (Irish Republic)

1. Living Service: How to Deliver the Service of the Future Today (Financial Times Series) by Marc Silvester

The list author says:
	"How to get first-class customer service that puts the customer centre-stage"

�21.24 Used & New from: �4.57

(2 customer reviews)

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2. Power of Relationship Marketing: Keeping Customers for Life (Financial Times Series) by Tony. Cram

The list author says:
	"Leveraging the benefit of personal relationships to retain customers"

�28.99 Used & New from: �0.01

(1 customer review)

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3. Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series) by Tony. Cram

The list author says:
	"�Looks at the importance of friendships for retaining good customers"

�23.74 Used & New from: �0.01

(7 customer reviews)

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4. Managing the Customer Experience: Turning Customers into Advocates by Mr Shaun Smith

The list author says:
	"Great examples from the business world"

�25.49 Used & New from: �7.41

(4 customer reviews)

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5. Building Great Customer Experiences by Colin Shaw

The list author says:
	"�Colin Shaw�s first book exploring the Customer experience paradigm"

�15.60 Used & New from: �11.97

(13 customer reviews)

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6. Revolutionize Your Customer Experience by Colin Shaw

The list author says:
	"Great customer experiences translate into great opportunities � and profits"

�28.05 Used & New from: �4.74

(6 customer reviews)

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7. The DNA of Customer Experience: How Emotions Drive Value by Colin Shaw

The list author says:
	"Focuses on the customer, not the organization"

�28.10 Used & New from: �13.57

(7 customer reviews)

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8. The Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers by Bernd H. Schmitt

The list author says:
	"Pinpoints the importance of customer information"

�14.94 Used & New from: �4.85

(1 customer review)

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9. Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience by Jonathan M. Tisch

The list author says:
	"Applies the principles of hotel management to running a business"

�15.29 Used & New from: �0.53

(1 customer review)

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10. The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers by David Freemantle

The list author says:
	"Full of practical ideas"

�8.99 Used & New from: �0.01

(3 customer reviews)

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11. Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred by Michael Heppell

The list author says:
	"An exciting little book"

Used & New from: �1.48

(12 customer reviews)

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12. The One Minute Manager - Raving Fans!: Revolutionary Approach to Customer Service by Kenneth Blanchard

The list author says:
	"A clearly-written practical guide to good CSM"

�4.63 Used & New from: �1.84

(17 customer reviews)

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13. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) by Robert Bacal