- Paperback: 160 pages
- Publisher: Newroad Publishing (Aug 2009)
- Language English
- ISBN-10: 1931109087
- ISBN-13: 978-1931109086
- Product Dimensions: 22.6 x 15 x 1 cm
- Amazon Bestsellers Rank: 1,240,179 in Books (See Top 100 in Books)
Going Above and Beyond - Reach the Pinnacle of Customer S...
and over one million other books are available for Amazon Kindle .
Learn more
| |||||||||||||||
Did you know you can trade in your old books for an Amazon.co.uk Gift Card to spend on the things you want? Plus, get an extra £5 Gift Certificate when you trade in books worth £10 or more before June 30, 2012. Visit the Books Trade-In Store for more details. |
Product details |
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organise and find favourite items. |
Customer Reviews
There are no customer reviews yet on Amazon.co.uk.
5 star
4 star
3 star
2 star
1 star
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
7 reviews
2 of 2 people found the following review helpful
A top pick for those who want to embrace customer service
12 Mar 2010
Format:Paperback
The importance of good customer service is not something to be underestimated. "Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to... Think and Act Like a Concierge" discusses civil service that goes far and above the normal call of duty in order to give a customer service experience that cannot be matched anywhere else in the world. "Going Above and Beyond" is a top pick for those who want to embrace customer service as their main product that'll keep customers coming back.
1 of 1 people found the following review helpful
Great customer service is on my mind.
20 Aug 2009
Format:Paperback
Katharine Giovanni has done a great job of bringing this important issue to the front of my mind. I am constantly evaluating what kind of service I am receiving as a customer and I am enjoying finding hints and more ways on how to train my staff and myself on how to provide excellent customer service in our business.
1 of 1 people found the following review helpful
A Great Reminder!
13 Aug 2009
Format:Paperback
Katharine Giovanni's book "Going Above and Beyond" should be required reading for people of all ages. It is a great reminder that it doesn't cost anything to "just be nice." It is getting back to basics, which is much needed in our society today. Thank you Katharine, for bringing "the Golden Rule" back to the forefront!
Were these reviews helpful?
Let us know
Listmania!
Look for similar items by category
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
