- Paperback: 208 pages
- Publisher: Facet Publishing (1 Nov 2009)
- Language English
- ISBN-10: 1856046729
- ISBN-13: 978-1856046725
- Product Dimensions: 23.2 x 15.4 x 1.4 cm
- Amazon Bestsellers Rank: 1,156,746 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Product Description
In these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. The benefits of analysing user behaviour are self-evident: better strategic planning, cost benefits and better use of budgets, better marketing, satisfied customers, satisfied management, and a library or information unit that is central to the needs of your parent organization. However, paradoxically, user needs and levels of expectation, including those of remote users, are often not fully explored. This accessible text goes back to the basics and investigates the following key issues: why this book; defining your users; understanding users - the what, why, where, when, how and who; what is the current knowledge of user behaviour and needs - is it really predictable; great expectations - how LIS professionals can manage and train users; using information about past user behaviour; making the most of knowing your users; keeping track of changes in what users want; tracking the future - electronic and social networking; and, future perfect. This book will help any library or information professional anywhere to take a fresh look at this important area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want. Webmasters and knowledge managers will also find much to interest them.
About the Author
Sheila Pantry OBE BA FCLIP manages an independent information services consultancy and electronic publishing business, including websites. She has had a long and varied career in information management in a range of industry sectors, and also in government as Head of Information Services for the Health and Safety Executive. She specializes in worldwide occupational health, safety and fire information and is an experienced trainer, writer, editor and lecturer. Peter Griffiths BA FCLIP is an independent information specialist with a particular interest in library and information services, knowledge management and the wider aspects of information management in the public sector. He was formerly Head of Information in the Office of the Chief Information Officer, Home Office, London. He is an experienced trainer, writer and speaker, and is the 2009 President of CILIP: the Chartered Institute of Library and Information Professionals.
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A must for any community or college library science collection
11 Feb 2010
Format:Paperback
If you know your patrons, you can better welcome them to your library. "How to Give Your Users the LIS Services They Want" is a complete and comprehensive guide to the tailoring library services for their users. Defining the many questions about LIS, going in depth about the concepts within it all, training your employees for LIS, the benefits one gains for adapting such a system, the importance of knowing who is going to use it, planning for the future, and so much more, Sheila Pantry & Peter Griffiths give librarians a total run down they should not ignore to maximize their libraries potential. Enhanced with useful appendixes and indexes, "How to Give Your Users the LIS Services They Want" is a must for any community or college library science collection.
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