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By completing your purchase, you agree to Audible's Conditions of Use and Privacy Notice.

Last Revised Wednesday, August 6, 2014.

The Audible Service Conditions of Use

THE AUDIBLE SERVICE

Audible Limited and its affiliates (“Audible”) are pleased to offer a service that permits users to discover, purchase, receive and play digital spoken word audio entertainment (“Audible Content”) through Audible's websites, including audible.co.uk, and its applications for mobile devices (collectively, the “Audible Service”). If you use the Audible Service, you accept these conditions of use (“Conditions of Use”). Please read them carefully. In addition to the Conditions of Use, you will also be subject to (1) the Audible Purchase Terms & Conditions, which govern any purchase you make through the Audible Service, (2) the Audible Plan Terms, which govern your enrollment in any Audible membership plan, and (3) any other policies, guidelines, terms and agreements posted on, or otherwise made available to you through, the Audible Service (collectively, the “Terms”). If these Conditions of Use contradict such Terms, the Terms will control.

PRIVACY

Please review our Privacy Notice">Privacy Notice, which also governs your visit to Audible.co.uk, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use the Audible Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on or through the Audible Service. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

COPYRIGHT

All content included in or made available through the Audible Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and Audible Content, is the property of Audible or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content accessible through the Audible Service is the exclusive property of Audible and protected by United Kingdom and international copyright and database right laws.

TRADEMARKS

Audible, audible.com, audible.co.uk, AudibleListener, AudibleManager, AudibleReady, Audible Studios and other graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Audible Service are trademarks or registered trademarks of Audible in the European Union and other jurisdictions. Audible's trademarks and trade dress may not be used in connection with any product or service that is not Audible's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Audible. You may not use any Audible logo or other proprietary graphic or trademark as part of a hyperlink without express written permission from Audible. All other trademarks not owned by Audible that appear in the Audible Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Audible.

PATENTS

One or more patents owned by Audible apply to this Site and to the features and services accessible via the Site. Portions of this Site operate under license of one or more patents. Click here">Click here to see a non-exhaustive list of applicable Audible patents and applicable licensed patents.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Audible or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Audible Service. Additional license terms may be found in the Terms. This license does not include any resale or commercial use of the Audible Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Audible Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any applicable Terms are reserved and retained by Audible or its licensors, suppliers, publishers, rightsholders, or other content providers. Neither the Audible Service nor any part of it may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Audible. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Audible without express written consent. You may not use any meta tags or any other "hidden text" utilizing Audible's name or trademarks without the express written consent of Audible. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of audible.co.uk so long as the link does not portray Audible, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Audible logo or other proprietary graphic or trademark as part of the link without express written permission.

You may not misuse the Audible Service. You may use the Audible Service only as permitted by law. The licenses granted by Audible terminate if you do not comply with these Conditions of Use or any applicable Terms.

YOUR ACCOUNT

As a registered user of the Audible Service, you may receive or establish one or more passwords and accounts ("Audible Account"). If you open a new Audible Account and you have an account with Amazon.com or Amazon.co.uk using the same email address, your account information from your Amazon account will be used to establish your account at Audible. If you register a Kindle tablet device and do not already have an Audible Account, you will automatically be assigned an Audible Account using your Amazon credentials. If you use the Audible Service, you are responsible for maintaining the confidentiality of your Audible Account(s) and for restricting access to your computer(s) or device(s), and you agree to accept responsibility for all activities that occur under any of your Audible Accounts. Audible does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Audible Service only with the involvement of a parent or guardian. Audible reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

We may permit visitors to post reviews, comments, photos, and other content; send messages and other communications; and submit suggestions, ideas, comments, questions, or other information. You agree that any content you contribute and any communications you send using means we provide will not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a message or other content. We reserve the right (but not the obligation) to remove or edit such content, but we do not regularly review posted content.

If you do post content or submit any material to us, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Audible and its sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Audible for all claims resulting from content you supply. We reserve the right (but not the obligation) to monitor and edit or remove any activity or content. Audible takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

Audible respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

PRODUCT DESCRIPTIONS

Audible attempts to be as accurate as possible. However, Audible does not warrant that product descriptions or content available through the Audible Service is accurate, complete, reliable, current, or error-free.

AUDIBLE SOFTWARE TERMS

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Audible Service (the "Audible Software").

OTHER BUSINESSES

We may offer content from parties other than Audible and may permit parties other than Audible to provide services or sell products through the Audible Service. We may also provide links through the Audible Service to the websites of affiliated companies and certain other businesses. We are a distributor, not a publisher, of any materials we offer from third parties and are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals, the content we obtain from them or the content of their websites. Audible does not assume any responsibility or liability for the actions, product, and content of any third parties. You should carefully review their privacy statements and other conditions of use.

REMOVAL OF AUDIBLE CONTENT OR OTHER MATERIALS

We reserve the right to remove or disable access to any Audible Content or any other materials posted to or otherwise displayed through the Audible Service, including any Audible Content that violates or otherwise allegedly infringes on the copyright or other intellectual property, proprietary, or other rights of any person, company or other entity. We will not be liable for the removal of or disabling of access to any Audible Content or materials.

TERMINATION

Your right to use the Audible Service will automatically terminate if you violate these Conditions of Use or any other Terms. In case of such termination, we may terminate your access to the Audible Service without notice and you will not receive a full or partial refund of any fees already paid. Our failure to insist upon or enforce your strict compliance with the Conditions of Use or any other Terms will not constitute a waiver of any of our rights.

TERMINATION OF AUDIBLE SERVICE

Our business may change over time and we reserve the right to modify the Audible Service. We also reserve the right to suspend or discontinue the Audible Service or your use of the Audible Service, in whole or in part, at any time with or without notice and without liability to you. In the event that we exercise such right, you may be entitled to a full or partial refund, in our sole discretion, if you are a member of an Audible Plan (as defined in the Audible Plan Terms) or with respect to any purchase you've made.

LOSSES

Audible will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Audible Service, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Audible Service or when a contract for the sale of goods by us to you was formed. Audible does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

APPLICABLE LAW AND DISPUTES

By using the Audible Service, you agree that these conditions are governed by and construed in accordance with the laws of England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our Terms. We reserve the right to make changes to the Audible Service, these Conditions of Use and any Terms at any time. Your continued use of the Audible Service following any changes will indicate your acceptance of such changes. If you do not agree to a change, you must immediately stop using the Audible Service. If any Terms or these Conditions of Use are deemed invalid, void, or for any reason unenforceable, that condition or term shall be deemed severable and shall not affect the validity and enforceability of any remaining condition or term.

DEFAMATION CLAIMS

Because Audible lists thousands of products for sale on the Audible Service and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Audible operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the Audible Service contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, Audible will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.



Audible Purchase Terms and Conditions

Any user may purchase Audible Content on an "A La Carte" basis. Audible members also may purchase content using membership credits in accordance with the terms set forth in the Audible Plan Terms. By making a purchase through the Audible Service you agree to be bound by these Audible Purchase Terms and Conditions.

Purchases of Audible Content

  1. Audible Content License. When you purchase Audible Content, Audible grants you a limited, revocable, non-exclusive, non-transferable license to download or stream such Audible Content to your computer and/or other device(s) solely for your personal, non-commercial use. You agree to not otherwise copy, reproduce, distribute or use the Audible Content other than as expressly set forth herein. You will not sell, transfer, lease, modify, distribute or publicly perform the Audible Content in any manner and you will not exploit it commercially. You agree to not modify, reverse engineer, decompile or disassemble the Audible Content, or otherwise tamper with the Audible Content or create any derivative works therefrom.
  2. Pricing. With respect to all A La Carte purchases, except where noted otherwise, any list price displayed represents the full retail price listed on the Audible Content itself, as determined by Audible, or as suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. Prices are subject to change at any time in Audible's sole discretion. Audible cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we may at our discretion cancel your order.
  3. Delivery of Audible Content. All Audible Content you purchased will be delivered to your Audible Account.
  4. Risk of Loss. Once we have made Audible Content available to you, you will bear the risk of loss for completing any download of Audible Content after purchase and for any loss of Audible Content you have downloaded, including any loss due to a file corruption or a device or hard drive crash. Purchased Audible Content will generally continue to be available in your Audible Account but may become unavailable due to possible content provider licensing restrictions or other reasons, and Audible will not be liable to you if Audible Content becomes unavailable for further download. You will not receive a full or partial refund of any fees already paid in such situations. Accordingly, we encourage you to download Audible Content promptly after purchase and to make a back-up copy. If you are unable to complete a download after having reviewed our online help resources, please contact Audible customer service.
  5. Payments. You must have a valid payment instrument, such as a credit card or other permitted payment method, on file in your Audible Account in order to use the Audible service. If you are using your Amazon account to access the Audible Service, your default payment instrument will be the default payment instrument you use for purchases from Amazon. If you want to designate a different payment instrument, you must change your authorized payment instrument information online at the "My Account" section of the Audible Service.
  6. Payments. You may cancel your order for purchase of Audible Content within 14 days from the date of your purchase for a full refund by contacting Customer Care, unless you have started to download, stream, or listen to the Audible Content. Once you start to download, stream or listen to the Audible Content, you cannot cancel your order, and you will not receive a full or partial refund for your order. By placing an order to purchase Audible Content, you acknowledge and agree to this.
  7. Subscriptions. Any user may purchase subscriptions to recurring content such as newspapers and magazines on a monthly basis or other recurring basis depending on the recurrence of the content ("Subscriptions"). If you purchase a Subscription, you will be charged the full price of the Subscription at the beginning of the Subscription term. Subscriptions may be purchased on an A La Carte basis or by members with credits. With respect to any Subscriptions purchased on an A La Carte basis, if you cancel your Subscription within 14 days, you will be entitled to a full refund. After 14 days, you may be entitled to a refund before the initial term has expired depending upon whether there is a shorter Subscription available for the relevant Audible Content. You will be obligated to pay based upon the Subscription term length closest to the number of months your Subscription was active. For example, if you signed up for a 12 month Subscription and wish to cancel after 5 months, then: (A) if a 6 month Subscription term is available, you would be charged for a 6 month Subscription and refunded the difference between the 12 month and 6 month Subscriptions, or (B) if only a 12 month term is available, you would be charged for the 12 month Subscription.


Audible Terms and Conditions for Gift and Promotional Codes and Vouchers

Gift Audiobooks, Gift Certificates, Gift Memberships and Promotional Claim Codes are subject to the following additional Terms and Conditions. By purchasing any Gift Audiobook, Gift Certificate or Gift Membership, or by redeeming a Promotional Claim Code, you agree to be bound by these Terms and Conditions.



Audible Gift Audiobooks
  1. Term and Uses. Audiobooks purchased as gifts ("Gift Audiobooks") will be presented to the recipient in the form of a claim code redeemable for the Gift Audiobook. Gift Audiobooks must be redeemed at www.audible.co.uk or its mobile store ("audible. co.uk" or the "Site") and may be used only for the applicable audiobook given. Claim codes for Gift Audiobooks do not expire and are not subject to any dormancy fee or other fees for non-use. If the recipient already has the Gift Audiobook in his or her My Library or the Gift Audiobook is not available in the recipient's country, at the time the recipient redeems the claim code for a Gift Audiobook, the recipient will receive a credit good towards the purchase of a different audiobook of equivalent value on audible.co.uk. If the Gift Audiobook has a value of more than one credit, the recipient will receive the number of credits equal to the Gift Audiobook's value. Credits given to the recipient in exchange for the claim code for a Gift Audiobook do not expire and are subject to the Audible Purchase Terms and Conditions. Recipients must have or open an Audible account to redeem a claim code for a Gift Audiobook. Audible may, in its discretion, advise the purchaser when the claim code for a Gift Audiobook has been redeemed by the recipient in the purchaser's "Account Details" section of the Site.
  2. Limitations.
    1. Redemption codes for Gift Audiobooks may not be redeemed at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions.
    2. Redemption codes for Gift Audiobooks cannot be exchanged for other Gift Audiobooks, Gift Cards or Gift Memberships.
    3. Redemption codes for Gift Audiobooks cannot be resold, transferred for value, redeemed for cash or applied to any other Audible account, except where required by law.


Audible Gift Certificates
  1. Term and Uses. Gift certificates ("Gift Certificates") will be presented to the recipient in the form of a redemption code or in the form of a physical card containing a redemption code. Gift Certificates have no expiration date and are not subject to any dormancy fee or other fees for non-use. Gift Certificates must be redeemed at audible.co.uk and may be used towards A La Carte purchases of audio content only. From time to time, Audible may allow you to redeem Gift Certificates for other products and services, in Audible's discretion. The full amount of any purchase will be deducted from the Gift Certificate balance, up to the total funds available on the Gift Certificate. If a purchase made with a Gift Certificate exceeds the amount of the Gift Certificate, the balance must be paid by another payment method accepted on the Audible Service. Gift Certificate recipients must have or open an Audible account to redeem a Gift Certificate. To view Gift Certificate balances, Gift Certificate holders should visit the "Account Details" section of their Audible account on the Site. If a Gift Certificate purchaser has an Audible account, Audible may, in its discretion, advise the purchaser when the Gift Certificate has been redeemed by the recipient in the purchaser's "Account Details" section on the Site.
  2. Limitations.
    1. Gift certificates may not be redeemed for the purchase of products at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions.
    2. Gift Certificates cannot be used to purchase other Gift Certificates, Gift Audiobooks, Gift Memberships, or Promotional Codes (each as defined below).
    3. Gift Certificates cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other Audible account, except where required by law. Unused Gift Certificate balances in an Audible account may not be transferred.


Audible Gift Memberships
  1. Term and Uses. Memberships purchased as gifts ("Gift Memberships") will be presented to the recipient in the form of a redemption code redeemable for the Gift Membership. Redemption codes for Gift Memberships must be redeemed at audible.co.uk and may be used only for Audible memberships. Prior to being redeemed by a recipient, redemption codes for Gift Memberships do not expire and are not subject to any dormancy fee or other fees for non-use. Once redeemed, Gift Memberships expire at the end of the applicable membership term. For example, if the Gift Membership is a three month membership, the Gift Membership will expire three months from the date the recipient redeems the membership. Gift Membership recipients must have or open an Audible account to redeem the Gift Membership. To view Gift Membership balances and status, gift members should visit the "Account Details" section of their Audible account on the Site. If a Gift Membership purchaser has an Audible account, Audible may, in its discretion, advise the purchaser when the Gift Membership has been redeemed by the recipient in the purchaser's "Account Details" section on the Site.
  2. Limitations.
    1. Redemption codes for Gift Memberships may not be redeemed for memberships at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions..
    2. Redemption codes for Gift Memberships cannot be used to purchase other Gift Memberships, Gift Audiobooks, Gift Certificates or Promotional Codes.
    3. Redemption Codes for Gift Memberships cannot be resold, transferred for value, redeemed for cash or applied to any other Audible account, except where required by law. Unused Gift Membership balances in an Audible account may not be transferred.
  3. Applicability of Audible Plan Terms. The Audible Plan Terms appliy to Gift Memberships and is hereby incorporated into these Terms and Conditions. The terms and conditions of a Gift Membership are the same as those of Audible's other membership plans, with the following exceptions:
    1. After a Gift Membership ends, any unused credits included in the Gift Membership that are not used during the Gift Membership period do not roll-over, unless the member joins a regular Audible membership plan prior to the expiration of the Gift Membership. Only gift membership credits that have accrued as of the date the gift member joins a regular Audible membership will roll-over. If a gift member joins a regular Audible membership prior to the end of the Gift Membership period, any credits included in the Gift Membership that have not have yet accrued will not roll-over.
    2. Gift Memberships may be cancelled by calling 0800 496 2455 or +44 (0) 203 356 6218 (International). Unused balances and credits on Gift Memberships will expire upon cancellation.


Audible Promotional Claim Codes
  1. Term and Uses. Promotional claim codes ("Promotional Codes") are for promotional use only and are void where prohibited by law. Promotional Codes must be redeemed at audible.co.uk. Promotional Codes expire as indicated on the terms transmitted with the Promotional Code. If redeemed for an audiobook credit, the credit may expire after a certain period of time, as indicated on the terms transmitted with the Promotional Code. Promotional Codes may be subject to additional terms and condition presented with the Promotional Code. Promotional Codes recipients must have or open an Audible account to redeem Promotional Codes.
  2. Limitations.
    1. Promotional Codes may not be redeemed at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions.
    2. Promotional Codes cannot be used to purchase other Promotional Codes, Gift Audiobooks, Gift Certificates or Gift Memberships.
    3. Promotional Codes cannot be resold, transferred for value, redeemed for cash or applied to any other Audible account, except where required by law. Unused Promotional Codes in an Audible account may not be transferred.


Vouchers
  1. Term and Uses. From time to time, Audible may, in its sole discretion, give rewards in the form of vouchers to existing Audible account holders ("Vouchers"). Vouchers may only be redeemed at audible.co.uk and are redeemable for Audible content only. Audible will deposit a Voucher directly into the account holder's account and will send the recipient an email stating that the Voucher is available. When the recipient makes a purchase on the Site without using membership or other credits, Vouchers will be the first payment method used towards the purchase amount. The full amount of any purchase will be deducted from the Voucher amount, up to the total funds available. If a purchase made with a Voucher exceeds the amount of the Voucher, the balance will be automatically charged to the credit card Audible has on file for the account holder. Vouchers expire as indicated on the terms transmitted in the notification e-mail. The value of a Voucher will be determined by Audible in its sole discretion.
  2. Limitations.
    1. Vouchers may not be redeemed for the purchase of Audible content at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions.
    2. Vouchers cannot be used to purchase Gift Audiobooks, Gift Certificates, Gift Memberships, or Promotional Codes.
    3. Vouchers cannot be resold, transferred for value, redeemed for cash or applied to any other account, except where required by law. Unused Voucher balances in an Audible account may not be transferred.


General Terms
  1. Losses. audible.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Site, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site or when a contract for the sale of goods by us to you was formed. audible.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.
  2. Fraud. Audible will have the right to close customer accounts and bill alternative forms of payment if a fraudulently obtained Gift Audiobook, Gift Certificate, Gift Membership, Promotional Code or Voucher is redeemed and/or used to make purchases on the Site.
  3. Resale. Resale of a Gift Audiobook, Gift Certificate, Gift Membership, Promotional Code or Voucher or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited.
  4. Other. Gift Audiobooks, Gift Certificates, Gift Memberships, Promotional Codes, and Vouchers and their use on the Site are subject to the Site's Conditions of Use, available at www.audible.co.uk/terms, and Privacy Notice, available at www.audible.co.uk/privacy. Audible reserves the right to change these Terms and Conditions from time to time in its discretion. Generally, changes to these Terms and Conditions will apply to products issued after the date the changes take effect, as indicated at the top of these Terms and Conditions; however, changes to comply with applicable law may apply retroactively to products issued before such date. Gift Audiobooks, Gift Certificates, Gift Memberships, Promotional Codes, and Vouchers are subject to verification. For any questions concerning your Gift Audiobook, Gift Certificate, Gift Membership, Promotional Code, or Coupon Voucher please call 0800 496 2455 or +44(0)203 356 6218 International or visit audible.co.uk.


Audible Plan Terms

Audible offers various membership plans ("Audible Plans") for using and paying for the Audible Service. Audible Plans are subject to the terms below and those disclosed through the Audible Service. Membership in an Audible Plan is nontransferable.

  1. Audible Membership Plans. Audible Membership Plans are automatically renewable on a monthly or yearly basis, depending on the plan, until terminated by you or us in accordance with these Audible Plan Terms. Audible will charge your default payment instrument the applicable membership fee on your renewal date. If your default payment method is declined for any reason, Audible may charge any payment instrument on file with your Amazon account.
    1. Number of Audiobooks. The 1 Book Monthly, 2 Book Monthly, 12 Book Annual, and 24 Book Annual Plans are generally the same except that the number of Credits (defined below) that members receive under certain plans is greater.
    2. Annual or Monthly. Each of these membership plans is available either on a monthly or annual basis. Audible will charge the applicable monthly or yearly fee for such membership plan on the member's monthly or yearly renewal date, depending on which plan the member selects. Annual members will receive the entire year's credits at the start of their membership and upon any renewal. Monthly members will receive the applicable amount of credits each month.
    3. Rollover Members are allowed to rollover a certain number of unused Credits ("Rollover").
      1. Monthly Memberships. 1 Book Monthly members may rollover up to 6 unused Credits to the next month of membership and 2 Book Monthly members may rollover up to 12 unused Credits to the next month of membership. If in any given month a monthly member has more than the permitted number of Rollover Credits, the additional unused credits will automatically expire.
      2. Annual Memberships. 12 Book Annual members may rollover up to 6 unused Credits to the next year of membership and 24 Book Annual members may rollover up to 12 unused Credits to the next year of membership. If in any given renewal date a member has more than the permitted number of Rollover Credits, the additional unused credits will automatically expire.
  2. Committed Membership Plans. Certain members may receive a gift for joining in exchange for their commitment to remain a member for the period of time specified at the time of enrollment. Members who sign up to a committed membership plan and receive the gift benefit will have 14 days to cancel their membership plan, however, we will only issue them a full refund for membership fees if they have not used any Credits or used the gift benefit during those 14 days. If they have redeemed Credits or used the gift benefit within 14 days of signing up for a membership, we may withhold from their refund the value of the redeemed Credit(s) and the value of the used gift benefit. After 14 days, members will not receive a full or partial refund for any membership fees already paid and will not be able to cancel the plan prior to the expiration of the initial term of the plan. By signing up for a Committed Membership Plan, you acknowledge and agree to this.
  3. Trial Offers. Audible may, in its sole discretion, make available free or paid trial offers for a monthly or annual membership plan, the terms of which will be more fully explained on the Audible Service (a "Trial Offer"). You must have a valid payment instrument, such as a credit card or other permitted payment method, on file in your Audible Account in order to initiate a Trial Offer. Audible may request a temporary authorization from the financial institution issuing your credit card or other payment instrument in order to confirm the validity of the credit card or other payment instrument to verify your eligibility to participate in any Trial Offer. Any Credits issued in connection with a Trial Offer or Audible Content purchased with such Credits are issued and provided subject to such verification and may be revoked by Audible in the event that such verification fails. Upon expiration of the trial, you will automatically be joined into the related membership plan and Audible will charge your default payment instrument the relevant monthly fee or annual fee, as applicable. If your default payment method is declined for any reason, Audible may charge any payment instrument on file with your Amazon account. YOU MUST CANCEL YOUR MEMBERSHIP PRIOR TO THE END OF THE TRIAL OFFER TO AVOID CHARGES. Trial Offers are limited to one per household.
  4. Credits. Audible Plan members receive credits that may be used to purchase Audible Content on the Audible Service ("Credits"). Credits may only be used to purchase Audible Content. If you purchase Audible Content in excess of the number of available Credits under your Audible Plan, your default payment instrument will be billed the price for the applicable Audible Content. Credits include Membership Credits, Rollover Credits, and Complimentary Credits, as described below. Credits are nontransferable. Credits that do not rollover, expire in accordance with their terms.
    • Membership Credits. Membership credits are Credits that members receive on a monthly or annual basis.
    • Rollover Credits All members are permitted a certain number of Rollover Credits, as described above.
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Getting Unstuck: How Dead Ends Become New Paths (Unabridged)
 
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Getting Unstuck: How Dead Ends Become New Paths (Unabridged) [Audio Download]

by Timothy Butler (Author), Erik Synnestvedt (Narrator)
4.0 out of 5 stars  See all reviews (4 customer reviews)

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  • Audio Download
  • Listening Length: 5 hours and 13 minutes
  • Program Type: Audiobook
  • Version: Unabridged
  • Publisher: Gildan Media, LLC
  • Audible.co.uk Release Date: 10 Jan. 2008
  • Language: English
  • ASIN: B002SPZCMG
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
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Product Description

We all experience psychological impasse. This feeling of uncertainty about your next moves in life might come at predictable moments: the loss of a job, the end of a romance, an empty nest as your child heads for college, or the death of someone who has long helped you feel recognized, loved, and appreciated. It might also come at unpredictable moments: when the career of a lifetime somehow loses its juice, when you ache for intimacy but can't seem to find the right partner, when you find yourself longing to renew a sense of life's adventure.

Predictable or not, psychological impasse brings with it the sense of being stuck or paralyzed. At the office, you feel stale or unchallenged. In your personal life, you feel agitated, deflated, or downright bored. You know that something must change - and you're desperate to contribute at work, find a reinvigorated role in your family, and dive back into the current of your own life.

Though uncomfortable, impasse is necessary. It's the only place from which you can define a new vision for your life. Now business psychologist and researcher Timothy Butler leverages more than 20 years of research to offer strategies for finding your way from impasse to renewed meaning - at work, at home, with colleagues, and with family. He shows you how to:

  • Recognize the state of psychological impasse and use it as a springboard to real change
  • Participate in exercises that activate your new life vision
  • Identify the activities, rewards, types of people, work cultures, and communities that will most likely satisfy you
  • Make choices that transform your new vision into reality

    Drawing on a wealth of stories about individuals who have successfully transitioned out of impasses, Getting Unstuck provides a practical, authoritative road map for moving past your immediate impasse and defining a meaningful path forward.
  • ©2007 Timothy Butler; (P)2008 Gildan Media Corp

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    Customer Reviews

    4.0 out of 5 stars
    4.0 out of 5 stars
    Most Helpful Customer Reviews
    9 of 9 people found the following review helpful
    4.0 out of 5 stars A practical guide to a new career path 19 May 2008
    Format:Hardcover
    Dr. Timothy Butler is a Senior Fellow and the Director of Career Development Programs at Harvard Business School. In this book he draws on his research and practice of career coaching to give a pathway for dealing with the impasse that we have all felt at some time in our career and life path - times when we have the feeling that we're stuck or paralysed and unable to move forward.

    Butler points out that we will experience this psychological impasse many times in our life. We're convinced that something must change, whether in work or personal life, but often unable to move beyond it. But, of course, failure to "get unstuck" - using the title of the book - can put career and personal life at risk, as well as affecting the functioning of your team, family or organisation.

    In the book Butler describes how to recognise this state of impasse, and then offers strategies for moving beyond it - by tapping into our interests and imagination, recognising patters and moving our insight into taking action in a new direction. Each chapter contains a number of practical exercises drawn from Butler's own coaching and workshop practice so that the reader can follow a self development process to deal with their own life situation. Career counsellors, coaches and consultants will also find the processes and activities very useful in their own practice of helping others to make decisions. In particular, Butler shares his 100 Jobs exercise which is key to identifying an understanding of work and life themes, and the tensions between them which often lead to our impasse.
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    5 of 5 people found the following review helpful
    By Rolf Dobelli TOP 500 REVIEWER
    Format:Hardcover
    often fall into psychological ruts that can lead to feelings of fatigue, worthlessness and even guilt. During such periods, falling asleep at night and getting out of bed in the morning both become difficult. Making decisions gets to be almost impossible. If this state persists intensely over a long period, clinicians call it depression. When these feelings are short-lived and intermittent, psychologist and career change expert Timothy Butler calls it an "impasse." Though uncomfortable, an impasse is good because it can act as a much-needed catalyst for a meaningful metamorphosis. Unfortunately, many people do not know how to get "unstuck" from an impasse. That is where Butler's savvy book comes into play. He provides insightful, hands-on advice telling people who feel stuck how to move along and make necessary, valuable changes. For his exercises to work, the reader must spend time on them and be open to letting them take effect. We applaud Butler's life change program and his intelligent psychological guide. Learn how to overthrow that impasse, and go forward new and fresh.
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    3.0 out of 5 stars Half baked 13 Aug. 2012
    Format:Hardcover|Verified Purchase
    This is an interesting title that explores a relatively novel approach to breaking through circular thinking, (the impasse). Easy to read, it nevertheless falls short in keeping your attention. This may be to do with the fact that 'intonation' in speech conveys quite a lot of message and this is lost when you read at a pace you think appropriate or, in a 'voice' you think matches the literary style. It was only in listening to Dr Butler's web guidance programmes that I understood where this guy was coming from voice-wise. You will need to be quite creative to gain much from this book as it merely hints at the processes involved. This is no surprise as creating personal change, (to change your thinking), is a fairly esoteric process not easily pinned down. The first 6 chapters are the ones to read, the remainder are merely filler and add nothing to the whole.
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    7 of 11 people found the following review helpful
    By Robert Morris TOP 100 REVIEWER
    Format:Hardcover
    Well before finishing the conclusion of this book, I concluded that Timothy Butler is both a relentless empiricist (i.e. being keenly observant of human experience, especially his own) and a relentless pragmatist (i.e. leveraging this experience to apply lessons learned in terms of what works...and what doesn't). In the Introduction he focuses on the six phases "The Cycle of Impasse." I now quote from the text: the "arrival of the [given] crisis and impasse, its deepening and the attendant re-emergence of unresolved issues, the dropping of old assumptions and the opening up to new information, the shift to a new way of understanding our situation, the greater recognition of deep patterns of our personality, [and finally] the decision to take concrete action." Having carefully presented the "what," Butler then focuses on the "how" of "getting unstuck."

    It is important to keep in mind that as Butler duly acknowledges, crises vary (sometimes significantly) in terms of their relative importance; also, impasses also vary in terms of their nature and extent; moreover, "getting unstuck" from one crisis does not mean that it will never recur; in addition, most people find themselves struggling to cope with more than one crisis at a time; finally, and obviously, its is highly advisable to prevent a crisis, if at all possible, and thus eliminate the need to get "unstuck" from one.

    The subtitle suggests another interesting aspect of this book's appeal: "How Dead Ends Become New Paths." I am among those who believe that every problem and, especially, every failure offers an invaluable learning opportunity. Long ago, Jack Dempsey suggested that "champions get up when they can't.
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    Amazon.com: 4.0 out of 5 stars  24 reviews
    70 of 72 people found the following review helpful
    4.0 out of 5 stars Probably best explored with guidance... 4 April 2007
    By Thomas Duff - Published on Amazon.com
    Format:Hardcover
    There comes a time (or many times, actually) in everyone's life when things appear to be at a dead end. You know you don't want to be where you're at, but you're in a quandary about how to move on. That's the subject of the book Getting Unstuck: How Dead Ends Become New Paths by Timothy Butler. If you're willing to work his process and exercises, you may well find that "new path" to take you to the next level.

    Contents:

    Part 1 - Impasse: Facing Crisis; Feeling Stuck and Doubting Ourselves; Opening Up and Letting Go; Shifting to a New Understanding

    Part 2 - Vision: Our Deepest Interests (The First Pattern in the Carpet); Learning to Let Our Passions Guide Us; Power, People, and Achievement (Three Interwoven Patterns); Mapping Our Insights (Patterns in the Sand)

    Part 3 - Getting Unstuck: Moving from Impasse to Action; Living at the Border

    Appendixes: Continuing the Journey (An Annotated Bibliography); A Note on Impasse and Depression; Scoring the One Hundred Jobs Exercise

    Notes; Index; About the Author

    Butler is a researcher and business psychologist who works with people who have hit a "dead end" in their life. Many of the stories in the book involve students who have gone to business school, have a number of options in front of them, but nothing seems quite right. His approach to getting unstuck is to allow the inner thoughts and passions to direct us towards what we probably already know the answer to be, but we just haven't tuned into it. Many of these exercises are covered in sidebar entries called "deep dives". These sidebars go into detail about how an exercise works and how to do it. For instance, "free attention" is the technique of allowing your focus to reside on a particular part of the body, letting the sensations and feelings wash over you without judgement. When your mind wanders, you've lost your free attention and need to refocus on the body part. This then shifts to focus on breathing, and the goal is to let emotions run their course and learn from them. Another technique is paying attention to images that form in your mind. These images can often be formed from deeper core feelings and emotions, and taking the time to reflect and analyze them can cast light on your situation and point to a new path. Probably one of the most in-depth exercises is the 100 Jobs list. You choose 12 jobs from a list of 100 that appeal to you on an emotional basis. Scoring the exercise involves categorizing the types of attributes that make up those jobs. By grouping and classifying the different underlying traits, you'll see trends such as leadership, persuasion, coaching, etc. These trends can then be used to examine your direction and make corrections...

    On the whole, the ideas are solid. I can see where working through the process could lead to dramatic changes that might not be explored by a more cursory examination of your life. But while the book is designed to be used on your own, I think it'd work best if you had someone skilled in these techniques working with you. It's hard to be objective about your own mind, and an external viewpoint would help keep things focused. I also think that the material would appeal most to business professionals who are at a career crisis. Most of the material is slanted towards job-related issues, and the stories are largely about college and grad school students. While anyone could use these ideas in various areas of their lives, I think the "average" person might find it all a bit daunting...
    47 of 48 people found the following review helpful
    4.0 out of 5 stars Unstuck but not yet moving forward 1 Mar. 2008
    By Dr. Cathy Goodwin - Published on Amazon.com
    Format:Hardcover
    Butler's book has one of the best cover images I've see i awhile. A fish leaps into the air, leaving behind other fish swimming peacefully in their glass bowl. At first he seems bent on self-destruction, till we realize another bowl is waiting to receive him. It's mostly hidden at the edge of the page and it's emptier.

    The image is appropriate bcause Butler's book ultimately is about finding vision and image. He keeps referring to the Hundred Careers exercise: choose your top 12 from a list of 100. Then (and this is the important part) uncover common themes.

    Usually I get nervous when career counselors urge clients to work with specific choices, because most people carry inaccurate stereotypes of careers with them. Accountants can be extraverted and sales people can be shy. But I sense that Butler works with each person's unique perceptions of the careers, although he doesn't say so directly.

    Another reviewer suggests that a reader might need a guide to work through the process. I'm more concerned about translating insight into action. If you're an artist trapped in a banking career, how do you carry out the exploration you need? How do you find your new life? OK, a creative decides to become a freelance artist, but things get a little more complicated in real life. Every freelancer I know (including me) has to deal with creating systems to get the work done, marketing, staying motivated, and dealing with dumb things like more ink for the printer and why hasn't the bank transferred over your account forms.

    Of course, vision can be compelling. A strong vision can motivate career changers to find solutions, sometimes almost effortlessly.

    I can't help comparing this book to Herminia Ibarra's book, Working Identity, also published by Harvard Universiety Press. Ibarra emphasizes the zig zag pattern of actions most people take to find their next careers. Most people I know operate that way. They just take one step at a time till they realize that somehow they've landed where they're supposed to be.

    Ibarra also targets midlife career changers -- people who have achieved some success and accomplishment. This book seems directed to younger people who have less at stake. For example, a 35-year-old woman who leaves a high-powered financial career to become a high school teacher, reducing her income from $106K to $34K. Some people make those kinds of moves and never look back. Others realize they miss the lifestyle of the larger salary. Still others get bogged down by conditions of working, like paperwork.

    I can't help wondering how this woman will feel when she's in her fifties and sixties. And I hope she likes teaching, because it's going to be hard to make a shift back to the corporate world from just about anything else.

    Definitely Getting Unstuck holds value for people at the early stages of their career searches. I would recommend it to anyone who's looking for a new way to think about career change. But I've seen people who need to get unstuck not just from their jobs but from their analysis. Exploring possibilities is fun. Translating them to realities - and living with the aftermath - gets a whole lot more complicated.
    89 of 98 people found the following review helpful
    5.0 out of 5 stars How to avoid a dead end or to find a better path to follow 11 Mar. 2007
    By Robert Morris - Published on Amazon.com
    Format:Hardcover
    Well before reading the final chapter of this book, I concluded that Timothy Butler is both a relentless empiricist (i.e. being keenly observant of human experience, especially his own) and a relentless pragmatist (i.e. leveraging this experience to apply lessons learned in terms of what works...and what doesn't). In the Introduction he focuses on the six phases of what he characterizes as "The Cycle of Impasse." They are (1) the arrival of the [given] crisis and impasse, (2) its deepening and the attendant re-emergence of unresolved issues, (3) the dropping of old assumptions and the opening up to new information, (4) the shift to a new way of understanding our situation, (5) the greater recognition of deep patterns of our personality, and eventuaolly (6) the decision to take concrete action." Once having carefully presented the "what," Butler then focuses almost all of his attention on the "how" of "getting unstuck."

    It is important to keep in mind that as Butler duly acknowledges, crises vary (sometimes significantly) in terms of their relative importance; also, impasses also vary in terms of their nature and extent; moreover, "getting unstuck" from one crisis does not mean that it will never recur; in addition, most people find themselves struggling to cope with more than one crisis at a time; finally, and obviously, its is highly advisable to prevent a crisis, if at all possible, and thus eliminate the need to get "unstuck" from one.

    The subtitle suggests another interesting aspect of this book's appeal: "How Dead Ends Become New Paths." I am among those who believe that every problem and, especially, every failure offers an invaluable learning opportunity. Long ago, Jack Dempsey suggested that "champions get up when they can't." More recently Warren Bennis and Robert Thomas, in Geeks and Geezers and then in Leading for a Lifetime, assert that most (if not all) great leaders - at one time - experienced a "crucible" which forged qualities of character they would not otherwise develop. In Authentic Leadership and then in True North, Bill George makes essentially the same point. With all due respect to Yogi Berra (reputed to have suggested that "When you get to a fork in the road, take it"), what seem to be "dead ends" can become "new paths" if - huge if -- we can summon the courage and sustain the determination to take "concrete action."

    To this last point, Butler insists - and I agree - that "our lives do not change without action. The impasse crisis has its resolution in a decision to make specific choices that change our day-to-day reality...Know what the action needs to be, and actually performing it, is what seals the cycle of learning and change and allows us to move forward."

    I commend Butler for providing three valuable appendices: "Continuing the Journey" (an annotated bibliography), "A Note on Impasse and Depression" (differences between symptoms of clinical depression and symptoms at impasse), and "Scoring the One Hundred Jobs Exercise" (a self-diagnostic to accompany an exercise in Chapter 4). All of those who read this book find themselves "stuck" from time to time. On occasion, the "impasse" is minor and only temporary (e.g. missing several days at work because of having the flu). On other occasions, the situation is much more serious and seems hopeless, or at least daunting (e.g. an extended period of unemployment as bills pile up). Butler seems genuinely determined to help his readers cope effectively with all manner of crises, especially those which may seem hopeless. Obviously, it remains for each reader to determine the value of this book to her or his own circumstances.

    When thinking about the many benefits that Butler's book offers, I am reminded of a prayer generally thought to have been composed by Reinhold Niebuhr: "Grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference."
    15 of 16 people found the following review helpful
    3.0 out of 5 stars I was rooting for it to be better 4 May 2009
    By Michael Johnson - Published on Amazon.com
    Format:Hardcover
    I wanted to like this book more and I was with it for a while. I assumed the Harvard name would give it more authority. However, as I got more into the book I realized it was from a perspective of Jungian analysis. It is more of a psychoanalysis approach to career advice. I've read some stuff based on Jung and like some of the abstract ideas from it. However, I tend to view it more as a nice theory but kind of academic and not entirely relevant to how we understand the mind. Maybe I'm too analytical.

    I tried his 100 jobs exercise which was somewhat useful but thought it was too tilted towards business school graduates. One of the focuses seemed to be to determine if you were more of a leader or individual performer. I thought his list was too narrow and didn't consider a wider breadth of possible talents. Most of his stories based on experience also are drawn from business school students.

    I was most disappointed with his images exercise. I just completed after spending 30 minutes in a quiet room. The images I generated after following his directions had nothing to do with my career or work life or any possible one that I could determine. Apparently I was not doing it right? I can't force a subconscious to come up with the relevant images. After that he proceeded to ask a series of questions which could not be answered based on the images I generated. It was a bit of a waste.

    I'm currently debating whether to finish the last half of the book. I was hoping there might be a little more science behind the exercises. I like the idea of using psychology in career advice and enjoyed novel approaches. However, all this did was confirm one or two rather abstract findings from other books and surveys. Maybe there's a treasure in the subconscious that I wasn't able to mine. I wasn't able to get at it with this book very much.
    8 of 8 people found the following review helpful
    4.0 out of 5 stars Nudges You To Take Action 1 Dec. 2007
    By Anil Aggarwal - Published on Amazon.com
    Format:Hardcover
    The book's title drew me like a magnet. It was so precise. And I said, "yes, I am stuck and need help in getting unstuck". After starting and succeeding, or not so, at many ventures in life, I have lately been feeling stuck.

    Don't want to do the same things again that I have been doing for over thirty years. Is it mid-life crisis? I don't know. What else can I do? I can only do what I know... But is it relevant anymore? Have I become a has been? Self doubt, self pity, and helplessness have begun to creep in.

    This book has been very helpful. It provides a systematic approach to analyzing the problem and an opportunity to get to know yourself. Some answers may be disturbing. You may find out that what you have been doing all your life so far is perhaps not what you ever wanted to do. You may not even have begun to do what you really wanted to do in life, are good at, and have a passion for. Perhaps, it is not the end of the road, but just the beginning.

    I wish that I had read this book 10 or may be 20 years ago. That would have changed my life. I still have to find courage and discipline to change. But this book certainly provides the nudge that I have needed.

    Author does have a tendency of self accolades in places, which really are not needed, as the work speaks for itself. But, nonetheless, the book is a great and very helpful work.

    Anil Aggarwal
    anil@datagenius.com
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