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Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict [Paperback]

William Ury , Jeanne M. Brett , Stephen B. Goldberg
4.0 out of 5 stars  See all reviews (1 customer review)

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Book Description

April 1993
Build Conflict Control Into Your Organization

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four–phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win–win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

--This text refers to an out of print or unavailable edition of this title.

Product details

  • Paperback
  • Publisher: Program on Negotiation at (April 1993)
  • Language: English
  • ISBN-10: 1880711036
  • ISBN-13: 978-1880711033
  • Product Dimensions: 1.9 x 22.9 x 15.9 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 1,513,359 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four–phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change. --This text refers to an out of print or unavailable edition of this title.

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