I have purchased four SW02 Sweepers over the last 18 months, for relatives and friends,and the first problem to arise was a broken lower handle. The replacement, ordered from SPARES-TO-GO, was delivered within 4 days and was fitted same day. End customer is very satisfied and the only difference between the original handle and the replacement was that the replacement was plain black instead of purple/black but functionally it is perfect. This spare part was more expensive than if purchased from the manufacturer,GTECH, but they were out of stock with an approximate lead time of 3/4 weeks, which was unacceptable.