I chose this over the Freecom, as it was reported as having problems with Vista. This on the other hand was Vista Compatible out the box, so I didn't have anything to lose.
Received the product in two days, and found a remote control with batteries, tv tuner, mini aerial with magnetic base and cd software/drivers.
Extremely easy to install. Plug in. Install the software from the CD (Do not let Windows perform this) and choose to install Total Media viewing software. I personally use Media Centre that came with Vista Home Premium. It works straight away.
About the service, with the rooftop aerial, I got every channel the household gets. It is preferable to do this, to make sure you can "see" as many channels as possible, even if the signal from the supplied aerial is not so good.
WIth the supplied aerial, after positioning I found it only works well next to a magnetic surface. So I chose my magnetic grill speakers, which the aerial sticks to. I got a strong signal for every channel except ch4, itv, itv2. These are either choppy, or load a black screen. Occasionally, I get ch4 and itv, but erratically.
The product is finished in glossy white, which feels cheap, but looks good. The lid is initially tight, but may get lost in the future, so look after it.
In all, it works well for the price point. I can record shows, and the quality of channels is quite good, especially with widescreen signals. The supplied aerial is very hit or miss, but if you position it correctly, you will be sure to get a decent picture. Just make sure you scan for all the channels with a rooftop aerial first, then use the supplied antenna to find the best position for watching.