I recently purchased this item and found problems putting the gym together,
I contacted Galt and they sent replacement poles straight away and within a few days my little one was happily enjoying the vibrant colours and playing with the gym toys.
She absolutely loves this, I had the Playnest on it's own for my last little one and the gym is a welcome and enjoyable addition.
I am a child minder and use this for other children too and they all love it.
I would definitely recommend this item and if you have any problems just contact Galt!