I have received one of these as a gift and it's been a disaster. To be fair the MP3 player itself is a nice product and works well. The problem is that the MP3 loader software provided is very, very poor and only works with Windows 95/98 and uses parallel port transfer which is very slow. So if you have plans to move to XP this device will be redundant....There is no online Technical support. If your thinking of buying an MP3 player, shop around, for a similar price as this you should be looking for a device with 95/98/2000/XP support, USB connectivity and Windows Media Audio support.