Really impressed with customer service and dispatch time.. it's like they send it before you order it!!! It got here in no time despite the xmas postal service madness. The charger goes in the bottom so you don't need to open the cover unlike other covers..big bonus if you have anything in the pouches. 31 of us got identical work phones so I needed to distinguish mine before I lost it! This definately solved the problem! The stylus allows you to keep your gloves on in the cold too.. plus you are more accurate when typing. I cannot be more happier. Go for it those of you that are pondering! I am no longer cringing when I drop my phone, worrying about the scratches!! Haha.