Front Office: Procedures, Social Skills and Management
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Product Description
Product Description
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Examines the role of social and management skills, does not just concentrate on procedural aspects
Explains both manual and computerized front office systems
Includes realistic exercises using examples from the hotel environment
Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Examines the role of social and management skills, does not just concentrate on procedural aspects
Explains both manual and computerized front office systems
Includes realistic exercises using examples from the hotel environment
Inside This Book
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First Sentence
We will begin our study of the work of front office with a look at its clerical functions. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
We will begin our study of the work of front office with a look at its clerical functions. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews
Most Helpful Customer Reviews
Format:Paperback
Very useful book for Hospitality students.There I found all answers about Front Desk Operations.All aspects are clearly explained and interesting examples are given.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
1 review
Front Office
13 Feb 2008
Format:Paperback
Pretty much worthless. It is so rudementary that you would learn more actually working in a front desk of a motel for two weeks.
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