This is a must read for anyone with concerns about the NHS. The author has writen a detailed, factual and, I believe, accurate account of her experiences trying to help an ailing parent in hospital - and it is horrific!! Neither Labour nor Conservatives emerge with any credit so far in tackling a national institution employing over a million people which is quite obviously not fit for purpose. Whilst Stafford hospital is an appalling case, I am sure there are many other hospitals which are little better.
The author is quite right - only a root and branch cleanout of leadership from the very top stands any chance of changing the culture - and should be instigated immediately.
Without first hand knowledge you could not possibly invent some of the stories she tells of patients forced to get drinking water from flower vases,nurses using NHS computers to access Ebay (& God knows what else) at night when they should be checking the welfare of their patients or hiding behind health and safety regulations to prevent worried relatives feeding their loved ones.
Where, we ask are all the regulators - those responsible for insuring patients are treated with consideration and dignity? Is anyone in charge? Jerry Robinson was absolutely right - we need brilliant, dedicated leaders at the very top to start instilling a compassionate and caring culture - one which puts the patient first, second and third. Leaders for whom it is a vocation - not just a very financially rewarding sinecure! This is an institution run, primarily, for the benefit of those employed.
Of course there are some wonderful, dedicated people in the NHS - Angels as she terms them - but in many hospitals they must find it extremely difficult to accept the attitudes and behaviour of their colleagues.