From Bad to Worse [Paperback]

Dawn Walton (Author)

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Product details

Paperback: 188 pages
Publisher: Booksurge Publishing (6 Nov 2006)
Language: English
ISBN-10: 1419633295
ISBN-13: 978-1419633294
Product Dimensions: 1 x 13.1 x 20 cm
Amazon Bestsellers Rank: 1,473,815 in Books (See Top 100 in Books)

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Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover

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Amazon.com: 5.0 out of 5 stars 2 reviews

2 of 2 people found the following review helpful

5.0 out of 5 stars Easy to read and comprehensive in content 17 Nov 2006

By madeleineboerma - Published on Amazon.com

I have enjoyed reading the book and will enjoy using its content even more. It is easy to read and comprehensive in content. Every relevant aspect of running a contact centre is addressed with sufficient and practical levels of detail to get started on improving one's own centre right away. If you wonder, like I did, how raindrops relate to contact centres, it is a must read.

1 of 1 people found the following review helpful

5.0 out of 5 stars A must have for any call centre manager 16 Dec 2006

By BB Victim - Published on Amazon.com

This is an excellent guide to the principles and disciplines needed to run a succesfull contact centre in todays demanding markets. The conversational approach makes it easily accessible and an engaging read. From Bad to Worse will prove an invaluable reference point to call centre managers in both outsourced and in-house centres alike.

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