I bought Fritz 13 from Chess & Bridge in London, via Amazon. The CD arrived promptly, though I found it a bit fiddly to set up at first - my fault; I forgot to read the instructions about entering the serial/code number, which is printed inside the CD case. The programme itself is full of features, many of them new to me after owning Fritz 9. The board graphics are great compared to Fritz 9. All round, very pleased. Chess & Bridge even included a free copy of this month's 'Chess' magazine, bless 'em. Happy days!