Purchased the product for an extended trip to France and thought this would be ideal for non French speaking Brits.
The machine was slow and we ended up with a blank screen 2 weeks into the hols............Contacted them and explained problem, but we did not take the receipt on holiday with us [silly us must make note in future to pack all receipts], but nevertheless received instructions on where to send it. That was the end of November and despite chasing; paying and giving them contact numbers asking for a quick turnaround, here we are in 2 week in January and still no return.
I would add that they have asked to pay, at cost price, in order to get the Translator back This we have done and still no sign of the machine!
I would suggest that you stay away from these unreliable products, that have little or no customer service.