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4 of 4 people found the following review helpful
This machine is absolutely beautiful, and in the brief honeymoon period while everythign worked it was such fun to use. This lasted the first few months - six? - and the coffee was first class. But everything started going wrong, and then the machine fell apart.
First the steam wand stopped working, then the pressure gauge stopped working, and then the coffee taste began to go downhill. The machine uses old-fashioned tech with moving parts (a plus, I thought), but the pump just got tired, and more tired, and suddenly just before its third birthday it stopped being able to pump completely. Now it is sitting on the kitchen floor reproachfully while we feel too sad to take it down to the dump.
There's no customer service outside Italy, and getting it repaired just wasn't realistic. Posting a (I'm guessing as I haven't weighed it) 5/6 kilo machine to Italy? Really not on.
Even though it is so beautiful, I regret buying htis. It isn't built to last.
First the steam wand stopped working, then the pressure gauge stopped working, and then the coffee taste began to go downhill. The machine uses old-fashioned tech with moving parts (a plus, I thought), but the pump just got tired, and more tired, and suddenly just before its third birthday it stopped being able to pump completely. Now it is sitting on the kitchen floor reproachfully while we feel too sad to take it down to the dump.
There's no customer service outside Italy, and getting it repaired just wasn't realistic. Posting a (I'm guessing as I haven't weighed it) 5/6 kilo machine to Italy? Really not on.
Even though it is so beautiful, I regret buying htis. It isn't built to last.
2 of 2 people found the following review helpful
By Klax
I've wanted one of these for a long time, and struck lucky with a long service award at work. This is a fabulous piece of quality kit, it looks fantastic and it produces a top quality coffee. Like anything Italian, it can be tempermental and demands respect, but following a few days to perfect my technique and I'm absolutely hooked. A tad expensive, perhaps, but quality generally is.
6 of 7 people found the following review helpful
By D. Warr
I was so looking forward to receiving this Francis Francis machine. I had done my research, read the reviews and decided I would splash out and treat myself to a classic coffee machine - with the looks and at the price surely the quality to keep me in coffee heaven for years to come. Made by the the same people who make my favourite brand Illy what could go wrong?
Well for starters - whilst it looks great, it's not very practcal. As another reviewer pointed out, you can not anything much bigger than an egg cup under the brewhead, the milk frother is too short, and the water reservoir is too small, and when you need to fill it, the silly pipe they use to draw the water off dribbles all over the side. Infact everytime I touched the machine a little puddle of water / milk / coffee seemed to need to be wiped up.
All this may be accceptable to some, after all it does look great, however the machine I recieved leaked rather badly between the brewhead and the coffee holder - resulting in gritty horible coffee. Its gone back and Ive bought a Siemans machine - that doesn't look as good but makes great coffee everytime.
Well for starters - whilst it looks great, it's not very practcal. As another reviewer pointed out, you can not anything much bigger than an egg cup under the brewhead, the milk frother is too short, and the water reservoir is too small, and when you need to fill it, the silly pipe they use to draw the water off dribbles all over the side. Infact everytime I touched the machine a little puddle of water / milk / coffee seemed to need to be wiped up.
All this may be accceptable to some, after all it does look great, however the machine I recieved leaked rather badly between the brewhead and the coffee holder - resulting in gritty horible coffee. Its gone back and Ive bought a Siemans machine - that doesn't look as good but makes great coffee everytime.
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Most Recent Customer Reviews
5.0 out of 5 stars
Francis, Francis X1
Francis, Francis X1 makes great tasting coffee. It's a bit noisy, but the coffee is worth all the decibels. Remember to get a decent coffee grinder as well, though. Read more
Published 15 months ago by victoria hvidbjerg
5.0 out of 5 stars
dream machine
Having long wished for a francis francis machine i am not disappointed. Well built sturdy machine that produces coffee that village neighbours and friends come round for. Read more
Published 16 months ago by Mrs. J. S. Gapper
4.0 out of 5 stars
Seems to be a good quality machine - hope it lasts!
I'm pretty happy with my new machine - it's well built, attractive and easy to use. It also produces excellent coffee with the Illy ground coffee supplied with it. Read more
Published on 1 Oct 2008 by A. Gill
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