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Foundations of IT Service Management with ITIL 2011
Foundations of IT Service Management with ITIL 2011
Brady Orand , Julie Villarreal
Average Customer Review: 3.6 out of 5 stars  See all reviews (10)
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The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true... Read More

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