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Flawless Consulting: A Guide to Getting Your Expertise Used Hardcover – 15 Sep 1999

6 customer reviews

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Product details

  • Hardcover: 400 pages
  • Publisher: John Wiley & Sons; 2nd Edition edition (15 Sept. 1999)
  • Language: English
  • ISBN-10: 0787948039
  • ISBN-13: 978-0787948030
  • Product Dimensions: 21.2 x 3.4 x 23.9 cm
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Bestsellers Rank: 113,097 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description


"Who would have thought the ′consultant′s bible′ could be improved upon? Count on Peter Block –the consulting profession′s very own revolutionary–to push us to confront and struggle with the paradoxes inherent in our work." (Candace Thompson, organization development consultant, First Chicago NBD – A Bank One Company)

"The first question to ask any consultants: Have you read Peter Block′s Flawless Consulting? If they say no, don′t hire them. Peter Block′s advice is flawless!" (Barry Z. Posner, dean and professor of leadership, Leavey School of Business, co–author of The Leadership Challenge and Encouraging the Heart)

"Block has distilled years of experience into a wise, down–to–earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you′re an old pro, Block′s insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person." (Barry Oshry, president, Power & Systems, Inc., author of Seeing Systems and Leading Systems)

"For external and internal consultants alike, Peter Block provides the roadmap to travel what always seems like unchartered terrain. The power behind Peter′s work lies not only in the compass he provides but in helping us see how truly a forceful and powerfulinfluence one person can be." (Jack Lerner, vice–president of organization development & learning, The CIT Group)

"A useful guide to developing and reinforcing these [technical] kinds of skills." (SC Magazine, April 2009)

About the Author

PETER BLOCK is the president of Peter Block Company and also Designed Learning. Peter is a well–known and respected speaker and consultant, with clients all over the world, including Arthur Anderson, and Ford Motor Corporation. He received his master′s degree in industrial administration from Yale University. He lives in Mystic, Connecticut.

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Customer Reviews

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Most Helpful Customer Reviews

6 of 6 people found the following review helpful By "smithhalsall" on 2 Dec. 2003
Format: Hardcover
The best guide to consulting I have read. Peter Block writes in plain English; the layout is uncluttered and easy to navigate. But perhaps the most powerful quality is his openness in sharing tales of projects that didn't go smoothly. It's reassuring when he describes good approaches and you realise you are doing those right; it's challenging when he describes less successful behaviour and you recognise some of those too!
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23 of 25 people found the following review helpful By Donald Mitchell HALL OF FAMETOP 500 REVIEWERVINE VOICE on 28 May 2004
Format: Hardcover
I liked this book very much, because it focuses on the style of consulting I like to do -- increasing the capacity of the client to find and implement her/his own solutions. What especially impressed me was the great care placed on how to establish the relationship with the client, as well as defining the assignment. Consultants love to define assignments, but often don't give much thought to the relationship. The emphasis should be just the opposite.
The book is nicely balanced between the needs of those who supply internal consulting (whether formally, or as staff resources) and external consultants and experts. I have played both roles, and each one teaches you something you need to know in order to be a better consultant. This is the only book on consulting that I have read that captures both perspectives and roles well.
A great strength of the book is that there are extensive examples of the same issue so that you can get a good perspective, even if you don't yet have much experience as a consultant. So it is a terrific book for those who are new to consulting.
For those of us who have a few decades of consulting experience, there is still a lot to learn. I was especially helped by the extensive list of ways to diagnose what may be going wrong when the client asks questions or is inactive. I was helped even more by many ingenious responses to those situations that had never occurred to me.
This is a principled book, one that considers the needs of the client and the consultant in a fair and even-handed way. It also gives you the perspective you need to apply those principles.
I heartily agree with the emphasis on getting as much relevant client involvement as possible, to improve commitment, understanding, relationships, and the ability to implement later on.
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Format: Hardcover Verified Purchase
A really good resource for any manager - don't let the "consulting" title put you off. Whether you are a consultant or a manager in an organisation you need to know how to influence and engage with your peers effectively.
It provides helpful approaches to all sorts of scenarios, from engagement to implementation and a very interesting section on ethics.
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