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Flawless Consulting: A Guide to Getting Your Expertise Used [Hardcover]

Peter Block
3.5 out of 5 stars  See all reviews (6 customer reviews)

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Book Description

15 Sep 1999
The second edition of the "consultant′s bible" is here!

For over fifteen years, consultants––both internal and external––have relied on Peter Block′s landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much–awaited second edition. Anyone who must communicate in a professional context––and who doesn′t?––will use the lessons taught in this book for years to come!

"Who would have thought the ′consultant′s bible′ could be improved upon? Count on Peter Block––the consulting profession′s very own revolutionary––to push us to confront and struggle with the paradoxes inherent in our work."
––Candace Thompson, organization development consultant, First Chicago NBD––A Bank One Company

"Block has distilled years of experience into a wise, down–to–earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you′re an old pro, Block′s insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person."
––Barry Oshry, president, Power & Systems, Inc.; author of Seeing Systems and Leading Systems


Product details

  • Hardcover: 400 pages
  • Publisher: Jossey Bass; 2nd Edition edition (15 Sep 1999)
  • Language: English
  • ISBN-10: 0787948039
  • ISBN-13: 978-0787948030
  • Product Dimensions: 23.9 x 21.3 x 3.3 cm
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Bestsellers Rank: 211,794 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

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Review

"Who would have thought the ′consultant′s bible′ could be improved upon? Count on Peter Block –the consulting profession′s very own revolutionary–to push us to confront and struggle with the paradoxes inherent in our work." (Candace Thompson, organization development consultant, First Chicago NBD – A Bank One Company)

"The first question to ask any consultants: Have you read Peter Block′s Flawless Consulting? If they say no, don′t hire them. Peter Block′s advice is flawless!" (Barry Z. Posner, dean and professor of leadership, Leavey School of Business, co–author of The Leadership Challenge and Encouraging the Heart)

"Block has distilled years of experience into a wise, down–to–earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you′re an old pro, Block′s insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person." (Barry Oshry, president, Power & Systems, Inc., author of Seeing Systems and Leading Systems)

"For external and internal consultants alike, Peter Block provides the roadmap to travel what always seems like unchartered terrain. The power behind Peter′s work lies not only in the compass he provides but in helping us see how truly a forceful and powerfulinfluence one person can be." (Jack Lerner, vice–president of organization development & learning, The CIT Group)

"A useful guide to developing and reinforcing these [technical] kinds of skills." (SC Magazine, April 2009)

About the Author

PETER BLOCK is the president of Peter Block Company and also Designed Learning. Peter is a well–known and respected speaker and consultant, with clients all over the world, including Arthur Anderson, and Ford Motor Corporation. He received his master′s degree in industrial administration from Yale University. He lives in Mystic, Connecticut.

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Customer Reviews

3.5 out of 5 stars
3.5 out of 5 stars
Most Helpful Customer Reviews
6 of 6 people found the following review helpful
5.0 out of 5 stars Reassuring AND challenging 2 Dec 2003
Format:Hardcover
The best guide to consulting I have read. Peter Block writes in plain English; the layout is uncluttered and easy to navigate. But perhaps the most powerful quality is his openness in sharing tales of projects that didn't go smoothly. It's reassuring when he describes good approaches and you realise you are doing those right; it's challenging when he describes less successful behaviour and you recognise some of those too!
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23 of 25 people found the following review helpful
By Donald Mitchell HALL OF FAME TOP 500 REVIEWER VINE VOICE
Format:Hardcover
I liked this book very much, because it focuses on the style of consulting I like to do -- increasing the capacity of the client to find and implement her/his own solutions. What especially impressed me was the great care placed on how to establish the relationship with the client, as well as defining the assignment. Consultants love to define assignments, but often don't give much thought to the relationship. The emphasis should be just the opposite.
The book is nicely balanced between the needs of those who supply internal consulting (whether formally, or as staff resources) and external consultants and experts. I have played both roles, and each one teaches you something you need to know in order to be a better consultant. This is the only book on consulting that I have read that captures both perspectives and roles well.
A great strength of the book is that there are extensive examples of the same issue so that you can get a good perspective, even if you don't yet have much experience as a consultant. So it is a terrific book for those who are new to consulting.
For those of us who have a few decades of consulting experience, there is still a lot to learn. I was especially helped by the extensive list of ways to diagnose what may be going wrong when the client asks questions or is inactive. I was helped even more by many ingenious responses to those situations that had never occurred to me.
This is a principled book, one that considers the needs of the client and the consultant in a fair and even-handed way. It also gives you the perspective you need to apply those principles.
I heartily agree with the emphasis on getting as much relevant client involvement as possible, to improve commitment, understanding, relationships, and the ability to implement later on.
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5.0 out of 5 stars Invaluable 4 July 2013
Format:Hardcover
I have had this book on my shelf for over 30 years and still go back to it regularly. The ideas about contracting with clients are as valid today as ever they were, and I see very few consultants who give much attention to thje early stages of the consulting assignment.
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