"...another easy read from the bestselling author of How to Be Brilliant" - Accent Magazine, July 2006
"A really good handbook and an excellent investment." YE Magazine
Positive review in The Publican, October 2006
Author Article - Tandoori Magazine, October 2006
This is the book that will show you how to ensure customers are raving about your products and services and come back for more.
Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you
· Delight your customers every time
· Deliver remarkable results that will keep them coming back for more
· Win more customers without spending a fortune
· Get repeat orders and referrals from everyone you encounter
Whether its studying the Disney parking system or enrolling students at college; going behind the scenes in the worlds top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
From the Back Cover
Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think!
Neither does it have to cost a fortune. There's a common misconception that Five Star Service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve.
In this simple but hugely powerful little book, bestselling author Michael Heppell shows you exactly how to deliver Five Star Service, as an individual and as an organization, and at very low cost.
This book is for if you'd like to:
- make your customers (and your colleagues) happier, more often
- deliver remarkable results that will fast track your career
- win more customers without spending a fortune
- get repeat orders and referrals from everyone you encounter
Are you ready to shine?
About the Author
Michael Heppell is the UKs number one motivational trainer. His programmes on Brilliance have been attended by thousands of individuals and used by hundreds of companies across the UK and overseas as a way to motivate individuals to be all they can be. His current clients include major blue chip companies, high street retailers and Government bodies, plus individuals.