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Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred [Paperback]

Michael Heppell
4.4 out of 5 stars  See all reviews (12 customer reviews)

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Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business) Five Star Service: How to Deliver Exceptional Customer Service (Prentice Hall Business) 4.7 out of 5 stars (27)
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Book Description

8 Jun 2006

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers.

Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now he’s switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether it’s studying the Disney parking system or enrolling students at college; going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it won’t break the budget!

The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation.

Product details

  • Paperback: 144 pages
  • Publisher: Prentice Hall; 1 edition (8 Jun 2006)
  • Language: English
  • ISBN-10: 0273707922
  • ISBN-13: 978-0273707929
  • Product Dimensions: 23.2 x 15.4 x 1.2 cm
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Bestsellers Rank: 355,393 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Michael Heppell is described as the UK's number one motivational trainer and is the author of the bestselling 'How to Be Brilliant' and 'Brilliant Life'. Michael's 'Brilliant' seminars and workshops have been attended by thousands of people and are used by hundreds of companies across the UK and overseas to boost motivation. His current clients include major blue chip companies, high street retailers and Government bodies.

Product Description


"...another easy read from the bestselling author of How to Be Brilliant" - Accent Magazine, July 2006

"A really good handbook and an excellent investment." YE Magazine

Positive review in The Publican, October 2006

Author Article - Tandoori Magazine, October 2006


From the Back Cover

Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think!

Neither does it have to cost a fortune. There's a common misconception that Five Star Service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve.

In this simple but hugely powerful little book, bestselling author Michael Heppell shows you exactly how to deliver Five Star Service, as an individual and as an organization, and at very low cost.

This book is for if you'd like to:

  • make your customers (and your colleagues) happier, more often
  • deliver remarkable results that will fast track your career
  • win more customers without spending a fortune
  • get repeat orders and referrals from everyone you encounter

Are you ready to shine?



Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Customer Reviews

Most Helpful Customer Reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars Improve your customer service cheaply! 17 Oct 2008
Heppell's latest book is an accessible and practical guide to enhancing customer service. What I especially liked about this book was the practical low/no cost ways to improve customer service. A useful reminder to all of us who work in the field that providing good customer service doesn't have to cost the earth.
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
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I absolutely love this book - so much so I have currently lent it to a friend, who also owns a business.
I found this book not only an enjoyable and entertaining read, but whenever I am doing customer service training with my team I tend to use one of the many examples from the book.
The book and stories/examples within really get you thinking and excited as to what you can introduce to your own business. I would recommend it to anyone!!
I think I'm going to go out and buy another copy, as my friend loves it so much she's kept hold of it!
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3.0 out of 5 stars easy to read and practical 25 Sep 2009
lots of straightforward info and very accessible. Another slant on great customer service and an extremely enjoyable read is Secret Service: Licence to Thrill Your Customers this really does take you on a journey of discovery. I could not put it down.
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5.0 out of 5 stars fab 3 Sep 2009
This book is brilliant, with fab examples and fills me with inspiration to succeed in work and my business degree.
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5.0 out of 5 stars Five star service 12 April 2009
Anouther inspiring book. Plenty of inspiration. Easy to read and apply immediatly. Has made me think just how terrible customer service really can be. I am now determind to make my clients remeber me for brilliant customer service.
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4.0 out of 5 stars Inspiring 12 Oct 2007
Because of Mr Heppell's book, we've been inspired to organise a work shop for the staff to share the great ideas and get some enthusiam generated. Well written & easy to read.
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