- Paperback: 144 pages
- Publisher: Prentice Hall; 1 edition (8 Jun 2006)
- Language English
- ISBN-10: 0273707922
- ISBN-13: 978-0273707929
- Product Dimensions: 23.2 x 15.4 x 1.2 cm
- Average Customer Review: 4.4 out of 5 stars See all reviews (12 customer reviews)
- Amazon Bestsellers Rank: 150,875 in Books (See Top 100 in Books)
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More About the Author
Product Description
Review
"...another easy read from the bestselling author of How to Be Brilliant" - Accent Magazine, July 2006
"A really good handbook and an excellent investment." YE Magazine
Positive review in The Publican, October 2006
Author Article - Tandoori Magazine, October 2006
YE Magazine
A really good handbook and an excellent investment
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Customer Reviews
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Paperback
Heppell's latest book is an accessible and practical guide to enhancing customer service. What I especially liked about this book was the practical low/no cost ways to improve customer service. A useful reminder to all of us who work in the field that providing good customer service doesn't have to cost the earth.
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
Format:Paperback
I absolutely love this book - so much so I have currently lent it to a friend, who also owns a business.
I found this book not only an enjoyable and entertaining read, but whenever I am doing customer service training with my team I tend to use one of the many examples from the book.
The book and stories/examples within really get you thinking and excited as to what you can introduce to your own business. I would recommend it to anyone!!
I think I'm going to go out and buy another copy, as my friend loves it so much she's kept hold of it!
I found this book not only an enjoyable and entertaining read, but whenever I am doing customer service training with my team I tend to use one of the many examples from the book.
The book and stories/examples within really get you thinking and excited as to what you can introduce to your own business. I would recommend it to anyone!!
I think I'm going to go out and buy another copy, as my friend loves it so much she's kept hold of it!
Format:Paperback
lots of straightforward info and very accessible. Another slant on great customer service and an extremely enjoyable read is Secret Service: Licence to Thrill Your Customers this really does take you on a journey of discovery. I could not put it down.
Most Recent Customer Reviews
Did not arrive so I can not review
As books have not arrived I can not review, more like less than one star sevice for an expensive 5 star budget.
Published 16 months ago by WMC
fab
This book is brilliant, with fab examples and fills me with inspiration to succeed in work and my business degree.
Published on 3 Sep 2009 by Joseph Michael Leigh
Five star service
Anouther inspiring book. Plenty of inspiration. Easy to read and apply immediatly. Has made me think just how terrible customer service really can be. Read more
Published on 12 April 2009 by Mrs. S. Ayonmike
Inspiring
Because of Mr Heppell's book, we've been inspired to organise a work shop for the staff to share the great ideas and get some enthusiam generated. Well written & easy to read.
Published on 12 Oct 2007 by E. C. McCarthy
Wow - brilliant!
Having been wowed by the brilliance of "How to be brilliant" I felt compelled to move on to "Five Star Service One Star Budget". Read more
Published on 5 Jan 2007 by Mike Eccles
Another classic in the making
Another easly to read volume by Micheal.
This shows you how to have the edge in all areas and gives plenty of practical ideas to try. Read more
This shows you how to have the edge in all areas and gives plenty of practical ideas to try. Read more
Published on 19 July 2006 by Martin Fry
Life changing
Whilst our team have always been totally and utterly dedicated to going the extra mile, and receive an endless stream of written testimonials and thank you's, this book is about to... Read more
Published on 17 July 2006 by D. J. Poxon
Better than Brilliant - this book has something for everyone
I got a copy of Michael Heppells second book as soon as it was launched and had read it in two days. Read more
Published on 23 Jun 2006 by Ollie
WOW
i work in customer services and the little things pointed out in this book really make a difference and if you implement what you read in your job and as a customer you will notice... Read more
Published on 16 Jun 2006 by Mr. Eddy Borrows
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