"...another easy read from the bestselling author of How to Be Brilliant" - Accent Magazine, July 2006
"A really good handbook and an excellent investment." YE Magazine
Positive review in The Publican, October 2006
Author Article - Tandoori Magazine, October 2006
From the Back Cover
Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think!
Neither does it have to cost a fortune. There's a common misconception that Five Star Service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve.
In this simple but hugely powerful little book, bestselling author Michael Heppell shows you exactly how to deliver Five Star Service, as an individual and as an organization, and at very low cost.
This book is for if you'd like to:
- make your customers (and your colleagues) happier, more often
- deliver remarkable results that will fast track your career
- win more customers without spending a fortune
- get repeat orders and referrals from everyone you encounter
Are you ready to shine?