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Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred Paperback – 8 Jun 2006


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Product details

  • Paperback: 144 pages
  • Publisher: Prentice Hall; 1 edition (8 Jun. 2006)
  • Language: English
  • ISBN-10: 0273707922
  • ISBN-13: 978-0273707929
  • Product Dimensions: 15.6 x 1 x 23.2 cm
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Bestsellers Rank: 55,483 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Michael Heppell is described as the UK's number one motivational trainer and is the author of the bestselling 'How to Be Brilliant' and 'Brilliant Life'. Michael's 'Brilliant' seminars and workshops have been attended by thousands of people and are used by hundreds of companies across the UK and overseas to boost motivation. His current clients include major blue chip companies, high street retailers and Government bodies.

Product Description

Review

"...another easy read from the bestselling author of How to Be Brilliant" - Accent Magazine, July 2006

"A really good handbook and an excellent investment." YE Magazine

Positive review in The Publican, October 2006

Author Article - Tandoori Magazine, October 2006

 

From the Back Cover

Everybody loves Five Star Service. It's the surest way to a more successful career for you and greater success for your organization. What's more, it's not half as difficult or time consuming to achieve as you might think!

Neither does it have to cost a fortune. There's a common misconception that Five Star Service carries a hefty price tag - this is simply not true! Many of the essential components of Five Star Service cost little or nothing to achieve.

In this simple but hugely powerful little book, bestselling author Michael Heppell shows you exactly how to deliver Five Star Service, as an individual and as an organization, and at very low cost.

This book is for if you'd like to:

  • make your customers (and your colleagues) happier, more often
  • deliver remarkable results that will fast track your career
  • win more customers without spending a fortune
  • get repeat orders and referrals from everyone you encounter

Are you ready to shine?

 

 


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Customer Reviews

4.5 out of 5 stars
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Most Helpful Customer Reviews

2 of 2 people found the following review helpful By Simon Hazeldine on 17 Oct. 2008
Format: Paperback
Heppell's latest book is an accessible and practical guide to enhancing customer service. What I especially liked about this book was the practical low/no cost ways to improve customer service. A useful reminder to all of us who work in the field that providing good customer service doesn't have to cost the earth.
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
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Format: Paperback
I absolutely love this book - so much so I have currently lent it to a friend, who also owns a business.
I found this book not only an enjoyable and entertaining read, but whenever I am doing customer service training with my team I tend to use one of the many examples from the book.
The book and stories/examples within really get you thinking and excited as to what you can introduce to your own business. I would recommend it to anyone!!
I think I'm going to go out and buy another copy, as my friend loves it so much she's kept hold of it!
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By Roni on 25 Sept. 2009
Format: Paperback
lots of straightforward info and very accessible. Another slant on great customer service and an extremely enjoyable read is Secret Service: Licence to Thrill Your Customers this really does take you on a journey of discovery. I could not put it down.
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13 of 18 people found the following review helpful By Mike Eccles VINE VOICE on 5 Jan. 2007
Format: Paperback Verified Purchase
Having been wowed by the brilliance of "How to be brilliant" I felt compelled to move on to "Five Star Service One Star Budget". Michael Heppell asks for a short review at the end of the book - well, depending on the meaning of "short" I think the best that I can do is to give a brief health warning!

I read the book in two sessions, the first brief one whilst waiting for my son to go through a dental appointment, and then, fired up by what I had read in that session, I settled down to a favourite activity in the evening, a long read in the bath! This was a mistake on two counts - the content was as promised so easy to read, and so aligned with my own experiences that I was hooked, and stayed in the bath until I had finished - bad idea the bath was just about cold; secondly I was left so full of ideas for changes to my own behaviour that when I went to bed I could not sleep! So in one sense, a cold bath and too little sleep are not a good combination for physical health, but WOW my mental health been well and truly invigorated by Michael's words.

Simple excellence and excellent simplicity... a must for all to read which will change everyone's approach to any form of serving others! I commend this to you!
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Format: Paperback
Anouther inspiring book. Plenty of inspiration. Easy to read and apply immediatly. Has made me think just how terrible customer service really can be. I am now determind to make my clients remeber me for brilliant customer service.
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10 of 14 people found the following review helpful By Mr. Eddy Borrows on 16 Jun. 2006
Format: Paperback
i work in customer services and the little things pointed out in this book really make a difference and if you implement what you read in your job and as a customer you will notice the benefit in both areas.

a great read, made me go out and buy how to be brilliant as well which is a BRILLIANT read as well

highly recommended author and the ideas expressed have a place in all our lives
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By E. C. McCarthy on 12 Oct. 2007
Format: Paperback
Because of Mr Heppell's book, we've been inspired to organise a work shop for the staff to share the great ideas and get some enthusiam generated. Well written & easy to read.
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