I have to partly agree with the "OK BUY" review. The product cord from the handset to the phone is way too short and yes, when the handset is lifted up the whole phone comes with it. The only fun my grandson has had with this is pulling it along cos at present everything get's pulled along. A lot of money just for this. Naively, I thought because it was a "chatter phone" this meant that when he dialled a number the phone would chatter to him. How wrong. I've only given durable two stars because I think once he starts to play with it properly (if he ever does) it won't last long.