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Fish!: A Remarkable Way to Boost Morale and Improve Results [Paperback]

Stephen C. Lundin (Author), Harry Paul (Author), John Christensen (Author)
4.2 out of 5 stars  See all reviews (59 customer reviews)
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Book Description

Publication Date: 5 Sep 2002
Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team.
Seattle's Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace.
Addressing today's most pressing work issues with an engaging metaphor and an appealing message, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound.

Frequently Bought Together

Fish!: A Remarkable Way to Boost Morale and Improve Results + Our Iceberg is Melting: Changing and Succeeding Under Any Conditions + Who Moved My Cheese: An Amazing Way to Deal with Change in Your Work and in Your Life
Price For All Three: £17.62

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Product details

  • Paperback: 112 pages
  • Publisher: Hodder Paperbacks (5 Sep 2002)
  • Language: English
  • ISBN-10: 0340819804
  • ISBN-13: 978-0340819807
  • Product Dimensions: 14.4 x 0.9 x 19.6 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (59 customer reviews)
  • Amazon Bestsellers Rank: 1,909 in Books (See Top 100 in Books)

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More About the Authors

Discover books, learn about writers, and more.
Harry Paul
John Christensen
Stephen C. Lundin

Product Description

Amazon Review

Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul and John Christensen describe as a "toxic energy dump". Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the storyline and prescriptions--such as "Choose Your Attitude", "Make Their Day" and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C Edwards --This text refers to an out of print or unavailable edition of this title.

Review

'This is one fish story that doesn't exaggerate. It shows you how changing your attitude lets you enjoy your work and your life. Hook into it, it's quite a catch!' (Spencer Johnson, author of Who Moved My Cheese?)

'I recommend their book to anyone, on any level, who wants to make a difference at work.' (Hyrum Smith, co-chairman Franklin Covey Co.)

'The story of the world famous Pike Place Fish market is fantastic. But this book is not just about selling fish; it's a love story that can happen in your organisation too.' (Ken Blanchard, from the Foreword)
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Customer Reviews

Most Helpful Customer Reviews
75 of 77 people found the following review helpful
5.0 out of 5 stars a great little business energiser! 7 Nov 2002
By Alison McGregor
Format:Paperback
This is a great little book that took me only an hour to read. Following in the mould of the likes of 'one minute manager' it is accessible and concentrates on a limited and manageble set of ideas about how to put more energy in to the workplace. The 'story' can seem a bit 'American cheesy' at times, but it is useful to illustrate the practical application in a realistic way. This is not just a 'what you should do is....' book, but a realistic illustration of how the ideas could work in any workplace doing any kind of work, and at any level in a company!! I also enjoyed reading it - it made me smile. I felt more energised about my approach to my work, and anything that can do that has got to be worth an hour of my time. The book contains 3 simple ideas and illustrates how to apply them.
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46 of 47 people found the following review helpful
5.0 out of 5 stars Fishmongers teach us a thing or two 18 Jun 2003
By Emma Sutton
Format:Paperback
This book is a little gem. It is quick to read (one hour), contains very simple messages & yet has the power to turn businesses around.

It is a story about a manager in a department that is struggling with low energy, low morale and a poor reputation. One lunchtime she watches some fishmongers do something extraordinary - have fun, create amazing energy and enthusiasm and inspire others (they have spectators!).

The fishmongers distil their magic into four principles:
(i) Play - a light-hearted attitude and having fun in the workplace can make work an enjoyable experience (shock, horror for those who think work is a four letter word).
(ii) Make Someone's Day - creating a Wow! factor for your customers, going that little bit further than your competitors: it makes you memorable and keeps them coming back
(iii) Choose your Attitude - if you are at work 40hours+ a week, why not have fun, be positive and enjoy it?
(iv) Be Present - when someone is talking to you, don't email, think of other things, really concentrate on them, make a connection - people notice and it counts.

Are these the answers to your morale, high sickness or high turnover problems? Possibly. For one hour and a few quid's investment, isn't it worth finding out?

What I loved was the additional information in the follow-up book (Fish Tales) that show real people and real businesses (from nurses, to call centres, to car salesmen and roofers) using the FISH! principles and creating wonderful places to work (for them and their customers). Maybe a year on you'll want to get Fish Sticks to learn how to keep the momentum going once the initial buzz has worn off.

What I learnt was if they can, I can use this to bring new life and energy into my business and those I work with. Great stuff: inspiring, yet simple.

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11 of 11 people found the following review helpful
5.0 out of 5 stars Well worth an hour of anyone's time 27 Sep 2001
By A Customer
Format:Hardcover
This is a good (if slightly cheesey in places - or should that be plaices?) read with some sound messages. OK, so the points are not exactly new, but you cann't have too much of a good message. It effectively describes the points it is trying to make. Problem is, if you are the type of person who reads this kind of book, you'll love it but probably benefit less than those who do not, and would hate it! My advice; it'll only take an hour or so of your time to read - so go on - you owe it to yourself. But before you start it, choose to be open to believing the message...

Alternatively, if you have a friend who is always moaning about how dull their work is, do them a favour and buy them this instead of another glass of wine. It might just make their day.

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Most Recent Customer Reviews
5.0 out of 5 stars Fish: A remarkable way to boost morale and improve results
This is an unusual but nonetheless challenging approach to making a personal change in attitudes to the workplace that help an entire team. Read more
Published 10 days ago by karen paget
5.0 out of 5 stars Fish!
Great book. Recommended by fellow management and found it so useful in motivating my team. Good read to inspire yourself and others.
Published 1 month ago by Charlie
5.0 out of 5 stars An easy to read, morale boosting story
A short and engaging read that matches my work ethic. I can't wait to start putting the Fish! philosophy into action.
Published 2 months ago by Richard Forsey
5.0 out of 5 stars 100% enjoyable. And very useful (at work or home life)
Just finished reading this excellent book. It's a lighthearted 'management book', but most excellent for it, with a nice story. I'll be re-reading it again soon. Read more
Published 2 months ago by Simon McN
5.0 out of 5 stars Inspiring change
You can't help feeling infected by its energy and wanting to change your own workplace immediately! Some simple but great insights into human nature.
Published 4 months ago by Confused
5.0 out of 5 stars Choose your attitude
This easy to read book made me really think. I have been trying to 'choose my attitude'. Ever since.
A must read when everything around you is changing.
Published 5 months ago by Linz
5.0 out of 5 stars Potential
FISH is an unexpected little Gem on human behaviour.
After reading this book you will then realise the potential that everyone has at becoming the best at what they do, all... Read more
Published 6 months ago by Jim R
5.0 out of 5 stars Inspirational stuff
Management books come and go, they are often thick and wordy, but not this one. I think the success of it is the simplicity of the message. Read more
Published 7 months ago by C. Ratcliffe
5.0 out of 5 stars Fish - wow
Well what can I say? Amazon asked me to review this book just as it asks me to review every product I buy (and I'm a good customer) so I thought this time I'd waste a little of my... Read more
Published 8 months ago by Mike
1.0 out of 5 stars Aimed at the American market or maybe people in customer service (at a...
Thankfully this is only a short read, about an hour, but they could cover it well within 4 pages. I guess they can't change a fiver for a pamphlet? Read more
Published 9 months ago by N. Massey
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