Fish: A Remarkable Way to Boost Morale and Improve Results
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Product Description
Amazon.co.uk Review
Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul and John Christensen describe as a "toxic energy dump". Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the storyline and prescriptions--such as "Choose Your Attitude", "Make Their Day" and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C Edwards
--This text refers to an out of print or unavailable edition of this title.
Review
'This is one fish story that doesn't exaggerate. It shows you how changing your attitude lets you enjoy your work and your life. Hook into it, it's quite a catch!' (Spencer Johnson, author of Who Moved My Cheese? )
'I recommend their book to anyone, on any level, who wants to make a difference at work.' (Hyrum Smith, co-chairman Franklin Covey Co. )
'The story of the world famous Pike Place Fish market is fantastic. But this book is not just about selling fish; it's a love story that can happen in your organisation too.' (Ken Blanchard, from the Foreword )
'I recommend their book to anyone, on any level, who wants to make a difference at work.' (Hyrum Smith, co-chairman Franklin Covey Co. )
'The story of the world famous Pike Place Fish market is fantastic. But this book is not just about selling fish; it's a love story that can happen in your organisation too.' (Ken Blanchard, from the Foreword )
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Customer Reviews
Most Helpful Customer Reviews
73 of 74 people found the following review helpful
Format:Paperback
This is a great little book that took me only an hour to read. Following in the mould of the likes of 'one minute manager' it is accessible and concentrates on a limited and manageble set of ideas about how to put more energy in to the workplace. The 'story' can seem a bit 'American cheesy' at times, but it is useful to illustrate the practical application in a realistic way. This is not just a 'what you should do is....' book, but a realistic illustration of how the ideas could work in any workplace doing any kind of work, and at any level in a company!! I also enjoyed reading it - it made me smile. I felt more energised about my approach to my work, and anything that can do that has got to be worth an hour of my time. The book contains 3 simple ideas and illustrates how to apply them.
42 of 43 people found the following review helpful
Format:Paperback
This book is a little gem. It is quick to read (one hour), contains very simple messages & yet has the power to turn businesses around.
It is a story about a manager in a department that is struggling with low energy, low morale and a poor reputation. One lunchtime she watches some fishmongers do something extraordinary - have fun, create amazing energy and enthusiasm and inspire others (they have spectators!).
The fishmongers distil their magic into four principles:
(i) Play - a light-hearted attitude and having fun in the workplace can make work an enjoyable experience (shock, horror for those who think work is a four letter word).
(ii) Make Someone's Day - creating a Wow! factor for your customers, going that little bit further than your competitors: it makes you memorable and keeps them coming back
(iii) Choose your Attitude - if you are at work 40hours+ a week, why not have fun, be positive and enjoy it?
(iv) Be Present - when someone is talking to you, don't email, think of other things, really concentrate on them, make a connection - people notice and it counts.
Are these the answers to your morale, high sickness or high turnover problems? Possibly. For one hour and a few quid's investment, isn't it worth finding out?
What I loved was the additional information in the follow-up book (Fish Tales) that show real people and real businesses (from nurses, to call centres, to car salesmen and roofers) using the FISH! principles and creating wonderful places to work (for them and their customers). Maybe a year on you'll want to get Fish Sticks to learn how to keep the momentum going once the initial buzz has worn off.
What I learnt was if they can, I can use this to bring new life and energy into my business and those I work with. Great stuff: inspiring, yet simple.
10 of 10 people found the following review helpful
Format:Hardcover
This is a good (if slightly cheesey in places - or should that be plaices?) read with some sound messages. OK, so the points are not exactly new, but you cann't have too much of a good message. It effectively describes the points it is trying to make. Problem is, if you are the type of person who reads this kind of book, you'll love it but probably benefit less than those who do not, and would hate it! My advice; it'll only take an hour or so of your time to read - so go on - you owe it to yourself. But before you start it, choose to be open to believing the message...
Alternatively, if you have a friend who is always moaning about how dull their work is, do them a favour and buy them this instead of another glass of wine. It might just make their day.
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Most Recent Customer Reviews
Review of Fish!
This is a basic book on how to improve and increase morale within a company, it gives some good tips and things to think about, but you'll have to come up with your own ways on how... Read more
Published 15 hours ago by Kay J-L
More inspiring that educating
In this entertaining parable Lundin compares work in a real fish store in Seattle with work in an imaginary insurance company. A bustling place versus a toxic work environment. Read more
Published 1 month ago by Melvin
I am about to read this book for the 5 time, who will join me
I have read this book countless times and never get sick of it... when i need a motivational kick in the right direction i usually grab this book, over the next 12 months i am... Read more
Published 2 months ago by ajs books
FISH! - so effective that we give a copy to every new employee
I can still vividly remember seeing the Film version of this book, even though it was ten years ago and it made an instant and lasting impression. Read more
Published 2 months ago by Kevin Matthews
Good insights, half the story without the DVD for me
This book is written as a fable set in a business where a new manager is striving to improve her departments customer service. Read more
Published 4 months ago by Christian
Fish
Precise, interesting, thought provoking story that has many positive interpitations. Can be used in many different social and business situations and certainly worth passing on to... Read more
Published 4 months ago by R. Harrod
Fish dvd
Received FISH Book and DVD pretty quick and I am very impressed with its exellant condition. Cant wait to start using it at work to boost the customer service !! Read more
Published 6 months ago by Josie
Amazing Results
I have read this book several times in the few months since I bought it. Each time I learn something new and get an extra boost to face the challenges of running a business in a... Read more
Published 6 months ago by hardbacks forever
On attitudes
A funny little book on attitude.
It's a lovely story of a fish market, used as a way of getting some simple points about attitude across to a perhaps sceptical audience.
It's a lovely story of a fish market, used as a way of getting some simple points about attitude across to a perhaps sceptical audience.
Published 7 months ago by Peter W. Burden
Excellent delivery time
I was really pleased by how promptly we received this book. Really good read as well and very useful.
Many thanks
Many thanks
Published 8 months ago by Lizb
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