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Fish!: A Remarkable Way to Boost Morale and Improve Results [Paperback]

Stephen C. Lundin , Harry Paul , John Christensen
4.2 out of 5 stars  See all reviews (85 customer reviews)
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Book Description

5 Sep 2002

An updated edition of this title is available (ISBN 9781444792805)

Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team.

Seattle's Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace.

Addressing today's most pressing work issues with an engaging metaphor and an appealing message, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound.


Frequently Bought Together

Fish!: A Remarkable Way to Boost Morale and Improve Results + Who Moved My Cheese: An Amazing Way to Deal with Change in Your Work and in Your Life + Our Iceberg is Melting: Changing and Succeeding Under Any Conditions
Price For All Three: £19.43

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Product details

  • Paperback: 112 pages
  • Publisher: Hodder Paperbacks (5 Sep 2002)
  • Language: English
  • ISBN-10: 0340819804
  • ISBN-13: 978-0340819807
  • Product Dimensions: 19.2 x 12.4 x 1.2 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (85 customer reviews)
  • Amazon Bestsellers Rank: 4,412 in Books (See Top 100 in Books)

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Product Description

Amazon Review

Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul and John Christensen describe as a "toxic energy dump". Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the storyline and prescriptions--such as "Choose Your Attitude", "Make Their Day" and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C Edwards --This text refers to an out of print or unavailable edition of this title.

Review

This is one fish story that doesn't exaggerate. It shows you how changing your attitude lets you enjoy your work and your life. Hook into it, it's quite a catch! (Spencer Johnson, author of Who Moved My Cheese?)

I recommend their book to anyone, on any level, who wants to make a difference at work. (Hyrum Smith, co-chairman Franklin Covey Co.)

The story of the world famous Pike Place Fish market is fantastic. But this book is not just about selling fish; it's a love story that can happen in your organisation too. (Ken Blanchard, from the Foreword)

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Customer Reviews

Most Helpful Customer Reviews
50 of 51 people found the following review helpful
5.0 out of 5 stars Fishmongers teach us a thing or two 18 Jun 2003
Format:Paperback
This book is a little gem. It is quick to read (one hour), contains very simple messages & yet has the power to turn businesses around.
It is a story about a manager in a department that is struggling with low energy, low morale and a poor reputation. One lunchtime she watches some fishmongers do something extraordinary - have fun, create amazing energy and enthusiasm and inspire others (they have spectators!).
The fishmongers distil their magic into four principles:
(i) Play - a light-hearted attitude and having fun in the workplace can make work an enjoyable experience (shock, horror for those who think work is a four letter word).
(ii) Make Someone's Day - creating a Wow! factor for your customers, going that little bit further than your competitors: it makes you memorable and keeps them coming back
(iii) Choose your Attitude - if you are at work 40hours+ a week, why not have fun, be positive and enjoy it?
(iv) Be Present - when someone is talking to you, don't email, think of other things, really concentrate on them, make a connection - people notice and it counts.
Are these the answers to your morale, high sickness or high turnover problems? Possibly. For one hour and a few quid's investment, isn't it worth finding out?
What I loved was the additional information in the follow-up book (Fish Tales) that show real people and real businesses (from nurses, to call centres, to car salesmen and roofers) using the FISH! principles and creating wonderful places to work (for them and their customers). Maybe a year on you'll want to get Fish Sticks to learn how to keep the momentum going once the initial buzz has worn off.
What I learnt was if they can, I can use this to bring new life and energy into my business and those I work with. Great stuff: inspiring, yet simple.
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79 of 81 people found the following review helpful
5.0 out of 5 stars a great little business energiser! 7 Nov 2002
Format:Paperback
This is a great little book that took me only an hour to read. Following in the mould of the likes of 'one minute manager' it is accessible and concentrates on a limited and manageble set of ideas about how to put more energy in to the workplace. The 'story' can seem a bit 'American cheesy' at times, but it is useful to illustrate the practical application in a realistic way. This is not just a 'what you should do is....' book, but a realistic illustration of how the ideas could work in any workplace doing any kind of work, and at any level in a company!! I also enjoyed reading it - it made me smile. I felt more energised about my approach to my work, and anything that can do that has got to be worth an hour of my time. The book contains 3 simple ideas and illustrates how to apply them.
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12 of 12 people found the following review helpful
5.0 out of 5 stars Well worth an hour of anyone's time 27 Sep 2001
By A Customer
Format:Hardcover
This is a good (if slightly cheesey in places - or should that be plaices?) read with some sound messages. OK, so the points are not exactly new, but you cann't have too much of a good message. It effectively describes the points it is trying to make. Problem is, if you are the type of person who reads this kind of book, you'll love it but probably benefit less than those who do not, and would hate it! My advice; it'll only take an hour or so of your time to read - so go on - you owe it to yourself. But before you start it, choose to be open to believing the message...
Alternatively, if you have a friend who is always moaning about how dull their work is, do them a favour and buy them this instead of another glass of wine. It might just make their day.
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20 of 21 people found the following review helpful
5.0 out of 5 stars Smarter than the average book 5 Dec 2003
By PJ
Format:Paperback
This is one of those storytelling books in which the idea is for the reader to learn some really useful stuff without getting hung up on the learning because they are so engrossed in the story.
And it sure does work.
Everyone who has read "Fish!" knows the lessons the book is teaching at the conscious level, because they are written down in black and white.
What no one has commented on in a review, so far as I can see, is that the story is an incredibly succinct introduction to the whole subject of emotional intelligence - recognising your own emotions and other people's, motivation, leadership, you name it and it's in there.
In my opinion this is nothing short of a masterpiece.
Get it and judge for yourself that I'm right.
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3 of 3 people found the following review helpful
5.0 out of 5 stars The Choice is Yours 20 Jun 2008
Format:Paperback
In a simple easy to read story "Fish" is about igniting passion into your work environment that can spill over into all aspects of your life. The "Fish Philosophy" is based on a few simple ideas that can transform your daily grind of a nine to five workday into an enriching, easy and yes, even a fun time at the office.

I work at a large financial firm and currently am heading a team that is focused on creating a new work procedure that has never been applied in our office previously. The creative start up process can be challenging but the team we have assembled for the work is up to the challenge and eager to be a part of something that will have an impact on the firm overall. I am so glad I read "Fish" in that I can share with my team the insights I've learned so that our work together can be productive, successful and yes here it is again...fun.

If you found "Fish" to be inspiring and enlightening, I highly recommend reading any of Ariel and Shya Kane's books called "Being Here: Modern Day Tales of Enlightenment", "Working on Yourself Doesn't Work: A Book About Instantaneous Transformation" or "How To Create a Magical Relationship." All of the Kane's books impart insights and ways into living a life that is meaningful, satisfying and joyful.

Working in a place where you smile often...how cool is that? Can you imagine living a life where you smile often? It's definitely possible.
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Most Recent Customer Reviews
5.0 out of 5 stars 10 books to read
Hysterical but very thought provoking
Published 7 days ago by Val Ellis
5.0 out of 5 stars Fishing to take you through your day
You do have control how you feel throughout your day! Be cheerful and take others on the same journey therefore lifting others to a better day!
Published 1 month ago by sandy41163
5.0 out of 5 stars Good service.
Arrived as expected and promptly.
Published 1 month ago by Joanne
4.0 out of 5 stars Worth the Fish!
My company is applying this methodology with our firm. At first I was skeptical because I'm not big on "method" books - and while there were a few cheesy moments, overall... Read more
Published 2 months ago by pearlsgiggles
1.0 out of 5 stars One Star
would not recommend
Published 2 months ago by Bridget Walsh
5.0 out of 5 stars Simple but so Fundamental
So relevant to my personal work situation - just the answers I was looking for
Looking forward to implementing ASAP
This book unlike other long winded tedious books with... Read more
Published 2 months ago by Jennifer S
1.0 out of 5 stars Don't get this book
Sorry -this is awful!
I saw the You tube publicity about this American system - the actual video set is over £500! So bought this book instead- dreadful!
Published 3 months ago by marcello
1.0 out of 5 stars If youre looking for the TV Evangalist of Books - Here it is.
Want to fly like a bird? If you really believe you can, you can! Trust me. Jump off that building.

The analogy of a fictional manager given three weeks entirely (not... Read more
Published 3 months ago by E Camroux
5.0 out of 5 stars Excellent little book
I decided to read this after attending a leadership course. Gave me some good ideas to try out at work.
Published 3 months ago by K. J. Langfield
5.0 out of 5 stars Inspiring!
Choose to read this book and so that you can choose to change your life. A must read for everyone.
Published 3 months ago by Susie
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