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Fierce Conversations: Achieving success in work and in life, one conversation at a time [Paperback]

Susan Scott
4.7 out of 5 stars  See all reviews (25 customer reviews)
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Book Description

21 Aug 2003

Fierce Conversations is a way of conducting business. An attitude. A way of life. Communications expert Susan Scott maintains that a single conversation can change the trajectory of a career, marriage or life. Whether these are conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Scott reveals how to:

*Overcome the barriers to meaningful conversations

*Express who you are and what you believe

*Confront tough issues with courage, confidence and sensitivity

*Overcome fear to get to the heart of the problem

*Inspire followers, attract believers and build visions that become reality

*Bring about real change through talking

*Encourage others to reveal their true opinions

Packed with exercises and questionnaires to help you have the best conversations possible, Fierce Conversations will revolutionise the way you communicate.

Frequently Bought Together

Fierce Conversations: Achieving success in work and in life, one conversation at a time + Fierce Leadership: A bold alternative to the worst 'best practices' of business today + The 7 Habits of Highly Effective People
Price For All Three: £25.87

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Product details

  • Paperback: 288 pages
  • Publisher: Piatkus (21 Aug 2003)
  • Language: English
  • ISBN-10: 0749923970
  • ISBN-13: 978-0749923976
  • Product Dimensions: 15.4 x 23.4 cm
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (25 customer reviews)
  • Amazon Bestsellers Rank: 37,529 in Books (See Top 100 in Books)

More About the Author

Bestselling author Susan Scott has been working as a leadership development architect for more than two decades. She is the founder of Fierce, Inc., a global training company that helps Global 1000 companies generate significant results by transforming the conversations central to their success. Fierce, Inc.'s clients include Yahoo, Starbucks, Cisco, Nestle, and Coca-Cola. She lives in Seattle, Washington.

Product Description


[Susan Scott is] the master teacher of positive change through powerful communication (Peter Neill, Executive Director, AT&T Wireless)

About the Author

Susan Scott has spent sixteen years training clients in the art of fierce conversations. She maintains an international consulting firm Fierce Conversations Inc. She provides programmes to CEOs and executives.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

4.7 out of 5 stars
4.7 out of 5 stars
Most Helpful Customer Reviews
33 of 33 people found the following review helpful
4.0 out of 5 stars Useful and pracical 20 Oct 2003
Fierce Conversations is a guidebook on how to make relationships meaningful and successful. It's simplicity of focusing on "one conversation at a time" avoids the pitfall of a relationship deteriorating in Scott's words "slowly then suddenly". The idea that our lives (and work) succeed or fail one conversation at a time, including those conversations we don't have is compelling.
The case studies from her consulting practice are reasonably instructive. Some of the models such as Mineral Rights and the Decision Tree are practical and useful to managers and coaches. This is both a "think about this" and a "here's how to use it" book that can give people the courage and tools to tell others what they are seeing and believing.
We can all think of relationships that will benefit from applying some of these ideas and organisations that need to adopt them. Just think what could have happened at Enron, etc. if people had been willing to talk to each other about what was really going on? However one of the best concepts in the book is the notion of having "Fierce Conversations" with yourslef before having them with others.
The ideas are simple yet powerful and can change the way we talk both to ourselves and to others. The examples are rather better applied to business than to personal situations and the chapter on “ let silence do the heavy lifting” covers some important ideas but seems a little muddled. Apart from that the book is an easy read. Well worth having as part of the "tool kit"
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22 of 22 people found the following review helpful
5.0 out of 5 stars Nuggets of the good stuff 12 Aug 2006
By Perry Duke VINE VOICE
If you work in a bureaucracy, or have read Jack Welch's autobiography, here's a how to get on with it guide - or at least, a big chunk of it. If you haven't read Jack Welch's book - go take a look (try "straight from the gut"). The reference here is to the one regret Mr Welch admits to: not getting on with some things sooner. At the heart of Fierce Conversations is a practical model for doing just that, and in particular handling the difficult people stuff you might rather avoid and put off. And it's not a bad model at that.

The book is written in the "American Business Book" style - chatty, with lots of anecdotes - so on first glance feels a bit lightweight. I prefer my knowledge to be well polished and structured, ideally with evidenced research, and in contrast this book comes across as rather haphazard and slapdash. But if you can stand the American style, there's gold in them thar hills.

Susan Scott's model offers a good way to make sure you deal with the things you need to deal with in conversations, and critically shows how you can avoid the collateral damage it's easy to inflict when doing so. That's the real essence of the book - how to navigate through the difficult conversations you need to have. "Fierce Conversations" is perhaps catchier than "A practical way to have the hard conversations without getting into an argument", which is what this is really about. The principles here actually offer ways to avoid dangerously wild, hostile, or vicious behaviour, which "fierce" might suggest. The model Ms Scott presents to do this is a good one. This reflects the wider trend in academic and business thinking about how to get things done - which is to recognise that it's about people, stupid.
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12 of 12 people found the following review helpful
5.0 out of 5 stars Packed With Knowledge! 3 Jun 2004
By Rolf Dobelli TOP 500 REVIEWER
This book offers numerous useful principles that will help anyone become a better conversationalist and a more responsive listener. Read carefully because gems of very valuable content are scattered through the entire book, a sentence here, a quotation there, buried in long, interesting digressions about the author's life, people she's known and clients she's worked with over time. A judicious editor could have made a very sharp and effective pocket book out of this material, which is about managing intense, strong discussions with skill. As it is, you'll have to do some digging, but you'll have a perfectly good time doing it, particularly if you are a fan of New Age mantras and can handle a little touchy-feely vocabulary. We assure you that the lessons you'll learn about conversations - including fierce ones - will stand you in good stead.
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23 of 24 people found the following review helpful
4.0 out of 5 stars A must for executives and people who coach them 14 Sep 2004
By Amazon Customer VINE VOICE
Format:Paperback|Verified Purchase
This is a book I recommend to all my executive coaching clients, and they come back and tell me how useful it is.
How many times have you experienced problems at work because someone isn't getting a message that they need to be told? Whether it's because of fear of that person, or because we are reluctant to 'hurt their feelings', or because we worry that they are so fragile that giving them this essential feedback will send them off the rails, very often we suppress what we want to say.
Susan Scott makes the case for authenticity as the essential characteristic for a healthy workplace and a successful business, and gives useful pointers on how to deliver difficult messages without an accompanying emotional payload.
Highly recommended.
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1 of 1 people found the following review helpful
5.0 out of 5 stars A very impressive book 12 April 2010
This book was recommended to my by my personnel manager at work and I am very glad I purchased it. Although most of the case studies are related to professional situations the techniques introduced in Fierce Conversations are just as suited to personal issues. If you would like to develop your communication skills to get more out of your relationships then reading this would be a very good place to start.
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Most Recent Customer Reviews
5.0 out of 5 stars Five Stars
Published 15 days ago by Liz Dawson
5.0 out of 5 stars A life changing read!
This book has changed my life.

The style, the stories, the exercises are well thought out, easy to apply and they give you the courage to tackle those conversations that... Read more
Published 17 days ago by Hélène
5.0 out of 5 stars Five Stars
Excellent product & service!
Published 20 days ago by Lastmanstandin2
5.0 out of 5 stars Life changer
This book will change the conversations you have WITH people : if you follow the principles within it. Listen, then listen again.
Published 3 months ago by mkeeno
4.0 out of 5 stars A Fierce Read, but worth it!
Glad I did buy it, it's a book that needs to be read piece by piece and digested! Finding it thought-provoking.
Published 4 months ago by Mary O'Brien
5.0 out of 5 stars Excellent service
I have ordered this book as a corporate prize on the advice of several colleagues who have read it and rate it as one of the best books of its type. Read more
Published 8 months ago by Ms. C. Batty
4.0 out of 5 stars Useful for me!
Good support for the professional development I am currently undertaking. I would recommend this book for people who need encouragement to embark on life changing conversations.
Published 10 months ago by Waterbabe10
5.0 out of 5 stars A great way to behave authentically and talk about what matters
Clever clever book. Great tips on how to surface the real stuff that's going on in life and business. Read more
Published 12 months ago by Dannimac
5.0 out of 5 stars A must-have book for life, love and work.
Much of the content of this book is startling in its simplicity yet highly powerful and it somehow gives you the courage to start those awkward conversations you've been putting... Read more
Published 14 months ago by ateacher
5.0 out of 5 stars Fierce conversations
Excellent book, improved my relationships at home and work gave me confidence to have those tough conversations and got a new job good all round!
Published 22 months ago by JP
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