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Product Description
Product Description
Lack of feedback and coaching to aid development is the third most cited reason for resignations at work. 'Netgeners' with their reliance on social networking and instant messaging have added even greater impetus to the need for performance feedback. Feedback is integral to learning: it helps to develop skills, knowledge and confidence, and reinforces desired behaviours. It can reassure and thus reduce anxiety; and it can help people see the 'bigger picture', leading to greater alignment with organisational goals and needs. "The Feedback Pocketbook" encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people. It explains how to construct and deliver feedback, and demonstrates how to use the underlying dynamics (explicit and implicit) to secure feedback acceptance.
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Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Paperback
This book is a practical guide ideal for trainers and managers and offers great value.
I got my copy this week and have already dipped into it several times - I'm planning a feedback workshop shortly and the Feedback Frameworks chapter has given me loads of ideas. I'll also be using some of the suggestions for establishing Feedback Contracts with my team.
I got my copy this week and have already dipped into it several times - I'm planning a feedback workshop shortly and the Feedback Frameworks chapter has given me loads of ideas. I'll also be using some of the suggestions for establishing Feedback Contracts with my team.
1 of 1 people found the following review helpful
Format:Paperback
As a trainer and coach this is one of those resources I will keep coming back to myself and will pass on to others. It has much I have not come across before and many familiar concepts that are all explained well. The sections on Perception and Composing Feedback I will refer to frequently and the descriptions of Outcome and Process Feedback to give clarity to managers will be useful.
As others have said, the examples give context to the material which is comprehensive in such a small format. The examples of turning adjectives to descriptions of behaviour worked particularly well for me as this is often difficult for managers to get to grips with.
For managers who understand the need to give feedback as part of the development process, this book describes how to compose feedback, consider the influencing factors and potential consequences of giving it too.
Thanks Mike.
As others have said, the examples give context to the material which is comprehensive in such a small format. The examples of turning adjectives to descriptions of behaviour worked particularly well for me as this is often difficult for managers to get to grips with.
For managers who understand the need to give feedback as part of the development process, this book describes how to compose feedback, consider the influencing factors and potential consequences of giving it too.
Thanks Mike.
1 of 1 people found the following review helpful
Format:Paperback
This book is a treasure chest of practical tips and valuable insights. The use of supportive quotes, case examples and feedback frameworks helps readers adapt information to their own individual circumstances. I have recommended this book to colleagues and used it as a tool when mentoring others.
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