Warner Bros have confirmed that the DVD supplied in this Blu-ray 'Triple-Play' and 'Briefcase' edition is faulty. For me the image often had shimmering aspects, particularly on windowed buildings such as the scenes in Paris near the beginning.
Their website has information, look at the 'Inception-Important Notice' section in the bottom right-hand corner of the homepage :
Essentially, what you have to do is e-mail them (using the address in statement or accessed automatically as a link if you select the statement), complain along with providing your contact details and they send a replacement....
I have received the free replacement and the image is MUCH better ie what you would expect in the first place !
I've added 3 x photos to the item page showing a display of the Warner website announcement and how to check if you have the 'old' disc or the improved version.
Thanks for the info. But there is no ''Inception-Important Notice' section anymore. How can I get a replacement copy now? My Inception copy turned up today (January 2012) and the DVD disc is from the faulty-mastering pressing - according to the Mr. Laurence Williams' description.
I just bought this and the DVD is the dreaded "SE SP-08" mentioned here :(
How do I know if my "SE SP-08" DVD is affected by the issue? You mention "the image suffers from the effects of the film being over-compressed on the disc presumably, as I thought, because the disc also has to store the Digital Copy so storage space is limited", but the DVD is standard DL (6.9GB) DVD with no Digital Copy on it... plus it plays fine in my player (PC, my BD player) and the image quality seems fine (well... for a DVD that is) with no artefacts or overcompression
Could you or someone confirm if the faulty "SE SP-08" DVD you had did include the Digital Copy, or if the contents of the V3 DVD you have is just a VIDEO_TS folder adding up to 6.9GB of space. Maybe the fixed the original "SE SP-08" master or whatever...
My Triple-Play had the digital copy as a download via a code, nothing to do with the DVD so that bit of my post is wrong, sorry (I've edited it) - so yes both DVDs has just the movie on them.
When I played the original DVD I was unhappy with the image quality for the reasons I mentioned at the start of my review (and have mentioned in my edited post).
My suspicions were confirmed when I learned that WB was offering a replacement; the replacement DVD is labelled 'SE SP-08 V3' (ie adding the V3 to the end).
Ultimately, if you have 'just' an 'SE SP-08' DVD and are happy with the playback quality then things are OK for you I assume ?
Either your DVD is the same as mine and we have a different perception of the image quality or they have relabelled the re-mastered DVD....
All I can do is repeat the last bit of my initial post by stating that, for me, the image of the replacement DVD is MUCH better than the original I have. Presumably that is why WB issued a replacement ? !!!
Have you played the DVD upscaled like I did ? Maybe that is when the deficiency is most notable or perhaps it is related to playback equipment as well ? I have no idea !
Yup, looks like it's the "subjective" bad-quality issue I was trying to dodge... the thing is, it has been SOOO long I'm watching everything in HD that *any* DVD appears to me as "bad-quality" :) I was rooting that it would be something really broken on the menus or play capability of the DVD, so... easier to spot... After-all I bought it for the Bluray... having the DVD is nice bonus if I want to play it somewhere else, but i'll never use the DVD in my home system.
I'll try it again tonight on my BD player as it will upscale it to 1080p and pay close attention, hopefully the up-scaling on my system will not be better than yours... but then I'll have to play other DVDs to have a baseline comparison to it (I don't remember when was the last time I saw a DVD on my home system, but I remember I was impressed with the quality of the DVD upscale of it) :P
I see that you changed the description with a bit more detail on the actual play artifacts (or I missed it when I read)... this will help massively.
What do you mean by shimmering effects (English is not my native language, so again my interpretation is subjective)? * As an example, something like Purple fringing (high contrast situations where a light background with a dark object in the foreground makes edges of the object appear "purple" or blueish like the object would have a halo) or other types of Chromatic Aberration??
I ask that one because I definitively noticed that on some white letters with a black background right at the start of the film, but I though it was because of I testing the DVD on software player in my laptop.
I didn't alter my review which has always stated my impressions of the fault - I just pasted some of into my initial discussion post when edited today...
The shimmering looks exactly like that eg instead of windows/glass appearing sharp they flicker and can also appear grainy, a bit like how DVD playback disintegrates if I fit too much onto one DVD when dubbing stuff, especially in panning shots....
In my opinion a modern production on DVD, upscaled, should be entirely acceptable - which the replacement is and the original wasn't. I often cannot tell differences in Blu-ray vs remastered/upscaled DVD eg Goodfellas, the Fringe TV series (I sold my BRs of it and kept the DVDs !) but obviously with a lot the improvement is stark.
As it is, I have yet had the need to watch either the DVD or digital copy 'proper' !
BTW I hope you've auditioned the DTS soundtrack on the 2nd BR in the package. It's reason enough to get the BR in my opinion, let alone the better film presentation !
Actually I've still yet to try the Bluray discs :)
You're totally right... in retrospect I feel really bad for not noticing it earlier, but the quality is really dreadful! It's full of aliasing effects (all lines that are not vertical or horizontal appear as jagged) which of course creates really bad artifacts in a lot of places, especially in scenes with some detail (buildings).
I compared it to some DVDs (Matrix, Matrix Reloaded, Star Wars Ep1 and 2) and the quality difference is abismal.... Like you said in those I could barely tell it wasn't a Bluray unless the image is really complex and with small details.... went back to the Inception DVD and right at that the movie logos (WB, Legendary Pictures and Syncopy) the detail was dreadfull and full of artifacts... and it didn't get better in the first two chapters.
Unfortunately the BR combo was not bought at Amazon (they were out at the time) but at Play.com, I came here because I notice the image you uploaded to the item regarding the flaky DVD... Guess l'll try to contact Play.com on this or WB.uk like you suggest to see if I can get this sorted...
I've contacted WB Customer Services (UK Product Enquirires in their website) and, without any fuss or proof of purchase they promptly requested an address so they could send a replacement DVD. Good news...The replacement is on it's way :) So top notch response from WB on this.
The root discussion for this post is about the DVD which came with the Blu-ray and I think is a separate issue to a faulty Blu-ray.
If it's of any help, the DVD was a problem with the video mastering whereas (from my experience) the Bu-ray issue you mention is usually to do with your Blu-ray player :
1. With the firmware on being 'out of date' so does not support the technicalities of the disc.
*** more usually
2. The player not having SD or USB memory installed, which the disc wants as a pre-requisite to use as part of the loading sequence (I think it is to do with the BD-Live capability or the base memory of the player being insufficient).
So, I suggest you try installing a blank SD card or SB memory stick !
These issues crop occasionally, and not just with Warner Bros...