I had originally left feedback saying that I was disappointed that the packaging of this product was torn, which was a shame because this was a gift. However, I was shocked that the company followed this up with me both by email and telephone (it's not often these days that feedback is followed up!). They were so understanding, apologetic and accommodating, they even offered to send me a replacement with guaranteed next day delivery.
10/10 for customer service, I will definitely purchase from this seller again. Thank you so much!