Delivery was very prompt and packed well. instructions were not good, but it was easy to see how to
assemble it. DVD was not for this model and was very basic, would have liked to know if more could be done
on it. It comes with a counter pump but once again no indication on how to do the different settings on it.
It is easy to use and I can feel the benefit. I cannot see any advantage with the extra headrest. Maybe if we had the right
DVD it would be clearer as to why they are there. Would like to know if anyone else can work the counter pump?