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Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success [Hardcover]

Paul Facella , Adina Genn
2.9 out of 5 stars  See all reviews (66 customer reviews)
RRP: 17.99
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Book Description

1 Nov 2008

What is it about McDonald's that has enabled it to produce more millionaires from within its ranks than any company in history?

What earns the undying respect and loyalty of its franchisees, vendors, and 47 million customers served daily, from Moscow to Evansville to Rio de Janeiro?

And how does it continue to expand its products, retool its image, and become more popular with each passing year?

Few authors are as qualified to answer those questions as company insider Paul Facella. Beginning behind the counter at age 16, Paul literally grew up at McDonald's. From counter, to grill, to Regional Vice President, he has, over the course of his distinguished 34-year career, developed an intimate knowledge of the fast-food giant's management practices and culture. He's also forged personal ties to its legendary leaders, including founder Ray Kroc and CEOs Fred Turner, Mike Quinlan, Jack Greenberg, former President Ed Rensi, and current CEO Jim Skinner.

Everything I Know Ab out Business I Learned at McDonald's delivers an up-close-and-personal look at a company where talent is cultivated and encouraged to thrive, from the individual restaurant to the corner office. With the help of in-depth interviews and “in their own words” commentaries from company executives, franchisees, and vendors, he explores McDonald's result-driven culture, and reveals the core principles, first laid down by founder Ray Kroc in 1955, that have successfully guided the company for more than five decades.

Finally, Paul distills all that knowledge and experience into powerful lessons on teamwork, leadership, integrity, communication, and relationship building that you'll use to achieve stellar results in your company-whether your goal is to build an international business empire of your own, or just the best darned shop in town.

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Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out Success + Mcdonalds: behind the Arches + Grinding It Out: The Making Of McDonald's
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Product details

  • Hardcover: 256 pages
  • Publisher: McGraw-Hill Professional (1 Nov 2008)
  • Language: English
  • ISBN-10: 0071601414
  • ISBN-13: 978-0071601412
  • Product Dimensions: 21.9 x 14.7 x 2.3 cm
  • Average Customer Review: 2.9 out of 5 stars  See all reviews (66 customer reviews)
  • Amazon Bestsellers Rank: 525,238 in Books (See Top 100 in Books)

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From the Back Cover

How Old Fashioned Virtues Made McDonald's a Branding Icon

“Written in the same good faith with which Facella lived his tenure at McDonald's, this book relates lessons that are time-tested and applicable in any business, of any size, in any era.”
-Jeff Kindler, Chairman and CEO, Pfizer

“Paul Facella has completely captured the timeless and practical essence of the ‘McDonald’s Way’ that allowed so many ordinary people to succeed beyond their wildest dreams. Reading this book will surely become a must-read for anyone aspiring to win.”
—Claire Babrowski, executive vice president, chief operating officer of Toys “R” Us

“The sentiments expressed and the experiences so eloquently demonstrated in Paul’s book clearly define how this company keeps employees engaged and keeps ‘ketchup flowing’ in the blood.”
—Janann Williams, vice president of people, MccLane company, Inc.

“The book shows how McDonald’s successful business model was founded on seven simple ‘human principles,’ and is useful for any business person as a guide for how their business can succeed.”
—Jean-Marie Horovitz, former managing director, Citigroup

“How essential relationships, integrity, and culture are at McDonald’s is clear. This book, through lessons learned, translates its applicability to all business environments.”
—Daniel T. Henry, chief financial officer, American Express

About the Author

Paul Facella was Regional Vice President of the New York Region, a position he held for 11 years. As a pupil of the legendary leaders Ray Kroc and Fred Turner, Paul took their teachings to heart. Working as a team with his staff, operators and vendors, he applied these lessons to the New York Region, growing it to $600 million in revenues--a four-fold increase in profit and a 90% increase in store count, and one of the strongest performing regions in the country. Paul now operates a successful consulting firm in New York. Visit Paul at insidemanagement.com.

Adina Genn is an award-winning journalist who has written for The New York Times and Long Island Business News.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

Most Helpful Customer Reviews
2 of 2 people found the following review helpful
3.0 out of 5 stars Interesting insider POV! 26 Feb 2009
By pacem et amorem TOP 1000 REVIEWER VINE VOICE
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
This is an interesting book about the successes of McDonalds, written from the perspective of an insider - a lifelong employee no less!
It is involving enough as a read but at times I found I lost interest. This would perhaps be a really good buy for someone in business who wants some tips and pointers from the world-wide phenomenon that is McDonalds.
It might also interest those who work in McDonalds as a guide for climbing the ladder of success all the way to the top of the organisation!
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1 of 1 people found the following review helpful
4.0 out of 5 stars Insightful and honestly believable 27 April 2009
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
A real eye-opener of a book about behind the scenes of the corporate machine that is the big golden arches of McDonalds. The writers focus on their experience working their way up the Mcdonalds ladder in a sentimental and direct way. Their relationships, planning, heirachy are all laid out in a over simplified, but understandable way.

The experiences are not stand-out amazing, but grounded in reality without any glossiness

. For instance, one section, Facella was in a dilemma in what to do when one of his close friend and hard-working employee, lashed out at a schedule in front of the rest of the working team. Using tact and balancing friendship with his responsibilities as a manager, he outlines why he made the decision and its lasting impact on the relationship was maintained, whilst ensuring he did not lose face in front of his other employees.

Would be leaders would be wise to take a few lessons like these on board.
It is possible for managers and employees to have friendships. However, it's easier to say than do, as many can find in the world of work.

At times, it is fulfilling to realise that the truly honest and humble people reach the top, and stay at the top of their game, in a world where being obnoxious, dis-honest and self-centered is seen by many as the key to succeeding in the business world, as well as other professions.

A useful read if just to humble yourself.
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1 of 1 people found the following review helpful
2.0 out of 5 stars Mom and Apple pie! 26 Mar 2009
By A. I. Mackenzie VINE VOICE
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
It's difficult to see who this book is aimed at, the only good thing is that the author is a company man who seems to be genuinely fond of McDonalds and his time in the company.

As for the rest of the book, the book rarely seems to rise above the trite. Apparently clear communications is good - who knew! Also there seems to be little attempt to separate lessons that work in a fast food environment, and general strategies for business. It is far from clear that rewards will motivate people in say the software industry (see Joel Spolsky), and these schemes may backfire in businesses where the output isn't overtly measurable.

It's a pleasant read, but there isn't any particularly useful information here for the general reader.
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1 of 1 people found the following review helpful
1.0 out of 5 stars Grating 19 Mar 2009
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
I have read a lot of business books lately, and although I have a feeling that part of my annoyance with this book is that I have perhaps overdosed on them, I was still bored enough with this not to be able to get through the entire book.

What a happy little bunch they are at McDonalds. Annoying PR stunt (in my humble opinion).
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1 of 1 people found the following review helpful
3.0 out of 5 stars Sounds good but... 19 Mar 2009
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
An easy and - in many places - inspiring read praising McDonald's to the skies. Unfortunately, I know someone connected to McDonald's, who tells me that, in his experience, it is nothing like the claims made in this book. What a pity.

It would have been wonderful to find that there is actually a corporate entity dedicated to high principles. If there is one (and I came across none in my 30+ years in the corporate jungle), McDonald's isn't it.

For proven advice about management, far better to read "12: Elements of Great Managing" by Wagner. Based on the findings by the Gallup Organization from its decades of studying employment and management issues, this book distills its findings into 12 pivotal concepts that managers can use to develop and keep great employees.
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1 of 1 people found the following review helpful
2.0 out of 5 stars Poorly Written McDonalds' Propaganda.... 18 Mar 2009
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
....... with some good basic management techniques all but hidden.

The writing style is simple, almost child like, full of anecdotal stories seemingly chucked in at random with several stories making the same points.

As other reviews have said, this book is so pro McDonalds that one has to take everything the authors say with a large pinch of salt. Also, the book leaves unsaid (let alone unanswered) many popular criticisms of McDonalds such as the amount of salt in their products!

What the book does have is a summary of 'key leanings' at the end of each chapter, covering the 7 principals on which the business is claimed to run:

Lead By Example

Many of these lessons are useful (if basic) & presented in a style some will find easy to digest.

The main interest for me in the book was the unintentionally horrible picture of what life is like as a McDonalds manager - absolutely obsessed with the business, always 'on duty', always looking for more money etc etc.

I guess the book is of most use to those considering a career in McDonald; one read of this book should be enough to make your mind up one way or the other!
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1 of 1 people found the following review helpful
4.0 out of 5 stars Food for thought 9 Mar 2009
By Johnentwistlespout VINE VOICE
Format:Hardcover|Vine Customer Review of Free Product (What's this?)
Management consultants tend to be people with a loud voice, an annoying line in confusing jargon and a skin thick enough to shield them from the fact that they have achieved nothing in their own realm of expertise. A definite example of misplaced confidence then. Books written by these type of people are as useless as their creators in that they sell the obvious as the profound. Americans are the founding fathers of the management consultant, the pioneers of the pointless. But there is no getting away from the fact that McDonalds is a massively successful business and Paul Facella a successful part of their system. This is a simply written book that - largely - avoids management-speak and hammers home a few simple messages by interviewing staff and recalling stories of success and failure from throught this history of the company. The result is a book that is part McDonalds biography and part lesson business, lessons that people at all levels within a business would do well to follow. Facella's claim that McDonalds is a moral guardian is a little difficult to swallow, but this book prooves that its not necessarily fair to just slavishly accuse them of being part of the big-bad-corporate system either. A very enjoyable management book - a first?!
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Most Recent Customer Reviews
3.0 out of 5 stars Difficult to decide
I have eventually made it on to reading this book and I am in two minds about if the wait was worth it. Read more
Published 23 months ago by Mark H
2.0 out of 5 stars Strangely unengaging
I started this book with a sense of expectancy, anticipating that I would gain insights transferable to my world. Read more
Published on 19 Jan 2012 by Mike Eccles
1.0 out of 5 stars Nothing special
Nothing special
I have always been inspired by the story of McDonald and Sturbucks. But this book does not offer any thing revolutionary or different. Read more
Published on 12 Dec 2010 by Ashkan Nerusangy
3.0 out of 5 stars an average book about an extraordinary company
This book is unfortunately very similar to the very many books in the business market discussing the subject of business, what makes a good business and how to achieve it. Read more
Published on 29 Jan 2010 by Mb Awan
4.0 out of 5 stars Interesting read, if a little jingoistic
It's quite interesting to look at the two ways of seeing a job in a place like McDonalds. It seems on the one hand there are people who push a wet mop around all day with no... Read more
Published on 23 Dec 2009 by Aaron C Reskew
1.0 out of 5 stars If you like McDonald's...
This book promises to pass on the wisdom of an international corporate giant, but ends up becoming more a homage to the company it deals with, rather than an insightful microscope. Read more
Published on 15 Oct 2009 by Amazon Customer
3.0 out of 5 stars bit dry
I really wanted to like this book, as a small business owner, I wanted to learn the secrets behind one of the most successful chains in the world. Read more
Published on 4 Oct 2009 by Amazon Customer
2.0 out of 5 stars The McDonald's experience!
Book highlights the basic of Management experience of someone who has gone from working his own life in a Golden M Arch company. Read more
Published on 19 Sep 2009 by Dharma Rai
3.0 out of 5 stars Worth a quick read.
An interesting read to see into the thinking of a major brand. A bit too condescending for me, but worth a read.
Published on 26 Jun 2009 by M. Gibbons
3.0 out of 5 stars Recomended with reservations.
I thought I knew how McDonalds work, it has been a inspiration to many organisations and customer services. Read more
Published on 17 Jun 2009 by R. Hallett
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