From the Back Cover
Operations management is important, exciting, challenging
and everywhere you look!
Important, because it enables organizations to provide services and products that we all need.
Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology.
Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible.
And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations
Thousands of students worldwide have benefitted from the expert approach of the market-leading text Operations Management. The grand master authors now transfer the same winning formula to this concise textbook, based on the bestselling Operations Management and particularly aimed at those studying just the essentials of operations management.
- Focus on the sustainable and socially responsible imperatives of operations management.
- Over 50 cases and illustrations of real-life operations around the world.
- Greater emphasis on process management, making the discipline directly relevant to all areas of an organisations activity.
- Worked examples to give you confidence in applying quantitative and qualitative problem-solving techniques.
Get exclusive access to online resources in MyOMLab, which will enable you to check your understanding, apply knowledge and techniques, and prepare for exams and assessments all in your own time and at your own pace.
About the Author
Nigel Slack is the Professor of Operations Managment and Strategy at Warwick University. Previously he has been Professor of Manufacturing Strategy and Lucas Professor of Manufacturing Systems Engineering at Brunel University, a University Lecturer in Management Studies at Oxford University and Fellow in Operations Management at Templeton College, Oxford.
Robert Johnston is a Professor of Operations Management at Warwick Business School and Associate Dean, responsible for finance and resources. He is the founding editor of the International Journal of Service Industry Management and he also serves on the editorial board of the Journal of Operations Management and the International Journal of Tourism and Hospitality Research.
Alistair Brandon-Jones is a lecturer in Operations and Supply Management at the University of Bath, School of Management, and a visiting lecturer at Warwick Medical School. Previously, he was a Teaching Fellow at Warwick Business School and also worked in a number of logistics and retail roles. He has a Bachelors degree in Management Science and a Doctorate in Business from the University of Warwick and is widely published in leading operations and supply management journals.