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"This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains how mediation works and how it can help both to resolve individual conflicts and to build more effective working relationships." Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development "Doherty & Guyler have written a superb guide to modern mediation techniques here. It is, in reality, an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues." Barnes&Noble.com
Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development
"This book is a comprehensive guide to the theory and practice of workplace mediation.."
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First Sentence
At the outset we need to understand both the special nature and the underlying principles of workplace mediation. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
At the outset we need to understand both the special nature and the underlying principles of workplace mediation. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
13 of 14 people found the following review helpful
Format:Paperback
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Length:
4:40
Mins
Doherty & Guyler have produced an excellent guide to modern mediation techniques here. Their analytical review of dispute resolution has direct significance to our need for strong policies on diversity in the modern workplace today. The book is a practical approach on how to deal with the confrontational aspects of challenging behaviour in modern business without resorting to the courts at first instance.
It is a commonsense book for both the business professional and the lawyer/adviser prior to the litigation process, and it is great for reflective practice on how to respond to conflict in most working environments. The work is also ideal for continuous personal professional development giving sensible solutions to workplace disputes for all levels of the workforce.
The guide gives advice concerning why conflicts arise, the methods of dispute resolution, how mediation can be developed in the workplace, and team mediation and group dynamics. Be prepared for some of the jargon and language we see in educational research and human resources `speak', although, to be fair, Doherty & Guyler use it as sparingly as possible with their case studies which I found most helpful throughout the fifteen chapters.
This essential guide is useful for the trainer who needs to anticipate and pre-empt situations and incidents. It attempts to offer advice to diffuse conflict in all its shapes and sizes and it has an appeal across business structures for all workers in modern society. It is also free of "lawyer-speak" (no footnotes and cases) which will be of interest especially to the modern solicitor, citizen adviser and the unhappy client who wants a `day in court'.
It is, in reality, an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues.
It is a commonsense book for both the business professional and the lawyer/adviser prior to the litigation process, and it is great for reflective practice on how to respond to conflict in most working environments. The work is also ideal for continuous personal professional development giving sensible solutions to workplace disputes for all levels of the workforce.
The guide gives advice concerning why conflicts arise, the methods of dispute resolution, how mediation can be developed in the workplace, and team mediation and group dynamics. Be prepared for some of the jargon and language we see in educational research and human resources `speak', although, to be fair, Doherty & Guyler use it as sparingly as possible with their case studies which I found most helpful throughout the fifteen chapters.
This essential guide is useful for the trainer who needs to anticipate and pre-empt situations and incidents. It attempts to offer advice to diffuse conflict in all its shapes and sizes and it has an appeal across business structures for all workers in modern society. It is also free of "lawyer-speak" (no footnotes and cases) which will be of interest especially to the modern solicitor, citizen adviser and the unhappy client who wants a `day in court'.
It is, in reality, an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues.
10 of 11 people found the following review helpful
Format:Paperback
Nora Doherty (Director of PMR Ltd - UK Mediation Trainers & Consultants)& co-author Marcelas Guyler (heading the MCRG group)have years of experience of carrying out successful workplace mediations for inter-personal conflicts and complaints in organisations/ in workplaces...
In this book they share this experience and in-depth thinking, bringing together a highly useful and practical book on workplace mediation and conflict resolution.
This new book is essential reading for:
- anyone interested, studying or working within the field of workplace mediation
- organisations and businesses considering integrating mediation into their work policies or work culture
- managers who deal with everyday conflict management
The book claims that `there is a direct ration between the quality of relationships within the workplace and long-term business effectiveness and success' and also covers how mediation can be used for difficulties and conflicts within Teams.
The section on Mediation Case Studies realy shows how mediation can be used for:
- work colleagues not getting on...
- difficulties or a break down in the working relationship between a manager and someone being managed
- complaints of bullying
- conflicts between business partners or family firms
- conflicts or difficulties within teams or departments
- conflicts between directors on the Board
In this book they share this experience and in-depth thinking, bringing together a highly useful and practical book on workplace mediation and conflict resolution.
This new book is essential reading for:
- anyone interested, studying or working within the field of workplace mediation
- organisations and businesses considering integrating mediation into their work policies or work culture
- managers who deal with everyday conflict management
The book claims that `there is a direct ration between the quality of relationships within the workplace and long-term business effectiveness and success' and also covers how mediation can be used for difficulties and conflicts within Teams.
The section on Mediation Case Studies realy shows how mediation can be used for:
- work colleagues not getting on...
- difficulties or a break down in the working relationship between a manager and someone being managed
- complaints of bullying
- conflicts between business partners or family firms
- conflicts or difficulties within teams or departments
- conflicts between directors on the Board
2 of 2 people found the following review helpful
Format:Paperback
This is a useful book for those just entering the world of mediation. My problem with it is that it is quite prescriptive and mediation must, to be truly effective, allow some intuitive intervention depending on who is being mediated. For example, the intransient manager at individual meetings may need a bit of ego-massaging to get him to make rapport - this is not really covered, nor are there sufficient actual case study examples. Overall however it does offer good guidance in general terms and the steps are displayed clearly in non-confusing language.
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Most Recent Customer Reviews
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