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Essential Operations Management [Paperback]

Dr Alex Hill , Terry Hill
4.6 out of 5 stars  See all reviews (10 customer reviews)
RRP: 44.99
Price: 40.72 & FREE Delivery in the UK. Details
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Book Description

18 April 2011 0230232590 978-0230232594
Essential Operations Management provides a concise yet comprehensive overview of operations management, striking a balance between coverage of the service and manufacturing industries that reflects the modern business environment. The text takes an international approach with case studies covering a wide range of well-known brands such as Apple, Google, Harley Davidson, Wikipedia and Zara, ensuring students can apply theory to the real world more readily. Divided into 12 chapters, Essential Operations Management will fit easily into the average 1 semester course, and the book's modern design, complete with timely learning features, such as key ideas and the on-page glossary make new concepts easy to follow. It is also supported by a comprehensive companion website, including multiple choice questions and guideline answers to case study questions – perfect for self-study.

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Product details

  • Paperback: 480 pages
  • Publisher: Palgrave Macmillan (18 April 2011)
  • Language: English
  • ISBN-10: 0230232590
  • ISBN-13: 978-0230232594
  • Product Dimensions: 27.2 x 21.6 x 2 cm
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Bestsellers Rank: 216,917 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Currently Associate Professor at the University of Kingston (UK), Associate Fellow at the University of Oxford (UK), an Educator at Duke Corporate Education (US), and Visiting Professor at the University of Pretoria (South Africa), The Academy of National Economy (Russia) and the BEM Management School (France).

Prior to moving into the academic sector, he worked extensively in industry. He has since worked with a wide range of service and manufacturing organisations and has published a number of books, case studies and academic journal articles.

Product Description


'This is an excellent introduction to Operations Management and a must have text for undergraduates. The book contains an array of contemporary, relevant and engaging cases which make the study of Operations Management both enjoyable and stimulating.' - Dr Des Doran, Brunel Business School, Brunel University, UK

'An enjoyable and engaging text that presents the subject in a way that is lively, interesting and most importantly understandable. Short cases and illustrations bring the subject to life and overall this is a very well produced book. What makes this text particularly appealing for lecturers/teaching staff is the amount of support available, including not only lecture slides and teaching notes obtainable online, but also workshops where you can meet the authors to discuss the book and receive practical advice about the best ways to use it with different types of students. I attended one such workshop and found it to be very interesting and highly informative. Recommended.' - Alex Gillett, Teesside University, UK

'The book is clear, accessible and engaging.' - Dr. Alessio Ishizaka, Senior Lecturer in Operations and Supply Chain Management, Portsmouth Business School, University of Portsmouth, UK

'Comprehensive and very practically appealing.'  - Professor Luc Chalmet, Academic Director, Operations & Supply Chain Excellence, Antwerp Management School,University of Antwerp,Belgium

'Covers all the essentials in a very accessible way. The service operations content is very useful. Great for undergraduate and postgraduate audiences.' - Dr. John Mackness, Professorial Fellow, Lancaster University Management School, UK

'The tone and style of the text is ideal for students. The language is kept relatively simple and all terminology is promptly explained. I am a non-native English speaker myself, and found no problem with the text.' - Dr. Katri Karjalainen, Lecturer in Operations Management, Manchester Business School, UK

'The authors do an excellent job of integrating the service and manufacturing industry material for introductory courses in Operations Management at the graduate and undergraduate level in Business Schools. Further, the service and operations strategy chapters reflect the excellent background that the authors bring to the textbook.' - Professor William L. Berry, Fischer College of Business, The Ohio State University, US

'Books with the word 'Essentials' in their title are often just for undergraduate students and don't cover the more-advanced aspects of a subject. Neither are true for this book! In fact, its cases, topics and concise format make it ideal for an executive program as well. The book covers everything that you need to understand, or actually manage, operations. It is very engaging with real-world examples, an easy-to-read writing style and interesting cases. This makes it very different to most traditional operations textbooks. For instructors designing a program, there is an extensive array of teaching materials including slide presentations, case study guides, suggested course outlines, film study guides, and so on. The case study guides are especially good with excellent quantitative and qualitative analyses that really help bring out the key insights from the case. However, it is not only the content of the book that sets it apart. Its design also makes it engaging, interesting, readable and accessible. As we say in the U.S., Alex and Terry have hit a home run!' - Professor Jay Klompmaker, Kenan-Flagler Business School, University of North Carolina, US

'This textbook focuses on the essential elements and key issues of operations management, giving learners at all levels an insight into the roles and responsibilities of operations management professionals; it cuts across all industrial sectors.' - Alex Douglas, Liverpool John Moores University, UK

'As organisations seek to improve efficiency and effectiveness, the focus on operations has never been so high. Essential Operations Management provides exactly what is described on the cover; an excellent guide to the new student of this field, authored by two of the most experienced minds in the field.' - Tim Last, Regional Managing Director, Duke Corporate Education

Book Description

New, concise text by big-name authors with a modern and stylish page design

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

4.6 out of 5 stars
4.6 out of 5 stars
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars Excellent book with intensive case studies 7 Mar 2012
The book is really interesting with nice design and easy to understand. The case studies are brilliant and it will be really useful for student in Management field. MUST read to upgrade your knowledge!
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2 of 2 people found the following review helpful
5.0 out of 5 stars A Must Read 7 Mar 2012
Superbly detailed with clear and concise examples to complement the theory, perfectly ideal at undergraduate level and even post grad.. a must have for any aspiring manager.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Well structured book! 8 Mar 2012
By Ales
This book provides a lot of helpful case studies that you can really use in real life situations. The book is logically divided into sections and thus helps the reader to easily follow the content. Probably the best book within my course. Definitely, I would recommend this book.
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4.0 out of 5 stars Generally a good book 13 Oct 2012
There are interesting case studies with questions so you can test your self on the topics. When reading the chapters you find key words are explained in the text which useful. There are plenty of images and colour so the book is not boring to read.
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I have found the content of the book useful and easy to read which is important, as I am not an native English speaker. I have used it for my MA studies and I'm sure will still looking at it after I finish the course. Wish you will enjoy it as much as I did!
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