Before purchasing my Epsom Stylus SX 435W All in one I read other peoples reviews. All I can say is perhaps they can't read English. From breaking the seal on the package to commencing operations I experienced no problems. I have always used another company's product but their inks were very expensive but the quality of the work was very good, therefore I was surprised that the print quality of my new system was equal to what I was used too. I use my Epsom SX 435W for printing letters, scanning and printing documents and processing photography. So far I have not been able to fault this machine.