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Epsom XP-800 What a mistake
on 3 July 2013
I bought a new Epsom XP-800 for my business, on connecting it up it was found that it did not print properly, I E-mailed Epsom who advised me to change the black cartridge, which I did at a cost of £27, but it made no difference, Eventually Epsom agreed to send me a new XP800 and at the same time pick up the malfunctioning machine.
A few days later the new machine arrived but with exactly the same problem, and although I spoke with Epsom asking for a refund, as they obviously had a big problem with this product, their reply was that you have no contractual agreement with us, and would have to go back to the original supplier of the first faulty XP-800, to try and get a refund.
My office has been unable to print any documents for the last six days, I have now had to go and buy a HP printer (which is fine), and now spend the time and energy to go back to the original supplier, and try to get a refund, for purchasing an expensive but substandard piece of equipment. Can you believe it two new same model Epsom printers which were not fit for the purpose.