Entitled to Respect: How to be confident and assertive in the workplace [Paperback]

'Working with Conrad was very stimulating because he offers sound practical advice that people can relate to and adopt.' Gloria Hunniford Here is just some of the feedback from the hundreds of people who have benefited from Suzanne and Conrad's work: 'For the first time in my life I'm able to say 'No' - I've never done this before, it's wonderful to feel in control at last and I'm also becoming much better at managing my time.' 'I'm not afraid of saying what I think anymore and the amazing thing is I'm getting more respect.' 'I can now be firm and fair as opposed to either being too aggressive or just giving in.' 'I turned our next meeting with a very demanding client into one where we won a huge tender.'

It is estimated that we spend half our waking life at work. If during our time at work we find ourselves full of self doubt, lacking in confidence, irritated, frustrated and not respected how can we enjoy this time? This book will re-ignite your self esteem and help you to command the respect to which you're entitled at work. It will provide you with practical tools that you can put into use immediately, enabling you to: * Be valued for who you are * Ask for what you're entitled to * Say 'no' when you have a right to do so * Have your opinions & ideas respected and heard * Stand up for yourself * Handle difficult situations calmly and successfully * Get the job promotion you deserve * Have greater all round confidence

On every one of our courses the phrase that keeps coming up in different guises is always associated with the word `respect', the most common phrase, `I'm entitled to respect...... from my customers......my boss...my staff etc'

As inter personal skills trainers with a number of years of experience between us in training people how to be confident, self assured and more fulfilled in life, we have sensed a growing need by individuals and organisations to receive bite size learning, in easily readable chunks.

Our book is "solution based" for those situations that the average person comes across, finds difficult to handle and gets extremely stressed by. Our books offer common sense tips that everyone can apply immediately in the work place and in their social lives.

Assertive behaviour in most cultures is increasingly desirable. People live with greater expectations than before - insistent demands - a relentless high speed and hectic lifestyle. We believe assertion provides a way of reconciling the myriad factors and demands that make up modern day living.

Assertion is about:
- recognising that your needs are important and so are others
- showing respect to others' needs whilst at the same time encouraging them to respect yours

The key theme in Assertion is not my way or your way but a better way. We hope you enjoy the journey.

Suzanne & Conrad Potts

SUZANNE POTTS is an international motivational speaker, management trainer and an expert in assertiveness, who from 1989 enjoyed enormous success in delivering assertiveness within the former Eastern Europe. CONRAD POTTS is a psychologist and consultant and management trainer, who is particularly well known for his one to one coaching at senior level and for helping to build world class teams.