End User Information Systems: Implementing Individual and Work Group Technologies [Hardcover]

A balanced presentation of technological and managerial issues emphasizing the improvement of individual and workgroup performance through information technology. Featuring an end-user approach to systems analysis, this text clearly addresses the links between information systems technology, people, and organizational goals. It provides a comprehensive, thoroughly up-to-date treatment of IS design, analysis, and implementation, with a practical focus on shaping information systems to enhance employee performance and carry out “real-world” business strategies. It includes a strong emphasis on workgroup (collaborative) technologies, knowledge management, and change leadership. The text is technically thorough, yet clear enough to be followed by non-specialists. One of its main strengths is the authors' use of an original project management method. This unique methodology makes the text easier to follow, and at the same time equips students with a useful model for managing projects in the workplace. Along with its emphasis on employee performance and business effectiveness, this text offers superior coverage in several key areas including knowledge management and end-user training. This text establishes a much-needed methodological link between systems analysis and work process redesign. It also distinguishes effectively between designing transaction processing systems and designing for end-user computing.

Shaping information systems to enhance employee performance and accomplish business strategies!

This text is designed for end-user information systems, help desk management, office automation, and other courses that address the links between information systems technology, people, and organizational goals.

Featuring an end-user approach to systems analysis, this text provides a comprehensive, practical, and up-to-date treatment of information systems design, analysis, and implementation. The text is technically thorough, yet written in a business-oriented style that is clear enough to be followed by the nonspecialist.

End-User Information Systems: Implementing Individual and Work Group Technologies, Second Edition presents a strong emphasis on organizational realities and designing end-user and office information systems to achieve practical business goals. Its unique focus on work-process redesign successfully links the methodologies of reengineering to systems analysis.

Extensive pedagogy and learning aids include chapter objectives, discussion questions, application exercises, boxed features, illustrations and photos, an index, selected readings, and comprehensive case studies that enhance the practicality of this text.

Mini-cases are included with each chapter. There are several comprehensive cases throughout the book, and additional cases are available on the Web site for added experiential material.

The Web site at www.prenhall.com/regan includes the instructor's manual, a one-way list service, PowerPoint slides, and the online chapter "Trends and Future Directions."