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Employee Morale, Driving Performance in Challenging Times Hardcover – 23 Oct 2009

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Product details

  • Hardcover: 232 pages
  • Publisher: Palgrave Macmillan (23 Oct 2009)
  • Language: English
  • ISBN-10: 0230579426
  • ISBN-13: 978-0230579422
  • Product Dimensions: 15.2 x 2.5 x 25.4 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 811,790 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Dr. David Bowles was born in London and educated in languages, Psychology and Management Sciences at several Universities in Europe before moving to the US, where he has spent half his life; he has been a management consultant, author and speaker and since 1988 has been Managing Director of Research & Consulting International in Rancho Santa Fe, California. Prior to late 1987, he was a Senior Vice President of international management consultant Hay Group in Los Angeles, where he directed Hay's employee research and corporate culture consulting practice across the western and southwestern states. He is the co-author with Professor Cary Cooper of a recently released book (summer 2012) titled "The High Engagement Work Culture: Balancing ME and WE", which looks at the Crash of 2008-9 as a sign that our capitalist system is in need of a shift away from an ego-driven, selfish orientation towards a work culture based on high engagement, which provides benefits for all concerned. A previous book on morale/engagement and performance was published by Macmillan in 2009 and entitled "Employee Morale: Driving Performance in Challenging Times". It is still the only book which examines and brings together the best research in the world connecting morale and engagement with powerful performance outcomes such as customer satisfaction, productivity, profitability and worker health. Both titles are available at local bookstores as well as all Amazon websites worldwide and other online booksellers. Following the recent book's release, Dr. Bowles has embarked on speaking engagements on the subjects covered in the book. Future plans include:

--writing other books on workplace morale/engagement-related issues. These books will be driven a philosophy, that morale (sometimes called "well-being" in Europe and elsewhere) and its cousin, engagement, represent a powerful way forward, a competitive edge in an increasingly global economy
--speaking more on the customer satisfaction, employee health, financial and organization effectiveness benefits which high morale and engagement bring to the workplace; and on the need to change our work cultures away from a ME oriented, ego driven focus to one which brings benefits to all stakeholders in organizations, not just a few.
--focusing as a consultant on strategies for dealing with the less-than-optimal worker morale and engagement situations in which some organizations find themselves, and the people who create them.

His clients have included some of the world's largest organizations down to small rural hospitals, with experience across all major industry groups such as Airlines; Financial Services; Electric (including Nuclear) and Gas Utilities; Extractive Industries (Oil, Copper and Gold); Health Care (100+ hospitals); Telecommunications; Technology and Manufacturing. The client base has been in both the US and Europe, with operations and consulting requirements worldwide.

Dr. Bowles has a B.Sc. (Honors) in Psychology from the University of Southampton, a Ph.D. in Management Sciences (emphasis: Organizational Psychology) from the University of Manchester, Institute of Science and Technology (now the Manchester School of Management), U.K. and diplomas in French Civilization from the University of Paris (Sorbonne) and Italian from the University of Pisa, Italy. In addition to his native English, Dr. Bowles speaks fluent French and German as well as good Italian. He can be reached at: db@moraleatwork.com and will be blogging on the subjects in both his books at: http://www.moraleatwork.com

Product Description


'This book is timely. Many organizations worldwide are now mired in "gloom and doom". Using morale as the center piece, Bowles and Cooper lay out, in an engaging, readable and practical way, the consequences, of high morale and how to measure, develop and maintain it. The material is current and the case examples are excellent. I would highly recommend it for managers, consultants and business school management professors.' - Ronald J Burke, Professor of Organizational Behavior, Schulich School of Business, York University, Toronto, Canada

'High employee morale facilitates superior performance in organizations. Therefore this relevant and readable book is highly recommended for all managers of people.' - Professor Greg Bamber, Director of Research, Department of Management, Monash University, Australia, and co-author of Up in the Air: How Airlines Can Improve Performance by Engaging their Employees, 2009

'Driving differential levels of employee morale is now seen by many as a prerequisite for organisational success. David and Cary skilfully examine the validity of the correlation and elegantly demonstrate how the subject has moved from the realms of 'touchy-feely HR stuff' to 'mission critical' for all organisational leaders. This is a must read for anyone facing the tricky task of sustaining high morale within their 21st century employee base.' - Paul Chesworth, HR Director, Vodafone Europe

'This book is a must-read for every current or future member of senior and mid management who wishes to focus on sustainable out-performance of his or her organisation rather than on quarterly results' - Dr. Horst Heidsieck, Former CEO and current Board member of several German, Swiss and Luxembourg-based industrial and technology companies

Book Description

High morale improves performance and it should be taken seriously. The authors examine everything from the hiring process to individual promotions to explain how and why high morale is so important

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Most Helpful Customer Reviews

Format: Hardcover Verified Purchase
An interesting and easy book to read. I appreciate the authors have used the American term as a cover all for motivation, well-being, job satisfaction but even so the underlying message is well delivered.

Their is little science in the main text to put off any manager, the real audience for this book, and my suggestion is that every manager should read this book.

Above said having read a number of Cooper's books I found little new in the version, so if you have read his books on well-being I would suggest saving yourself your money
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 3 reviews
2 of 2 people found the following review helpful
Thorough treatment of employee morale 19 April 2010
By Nancy J. Hess - Published on Amazon.com
Format: Hardcover Verified Purchase
I read this book in preparation for an advanced workshop on employee engagement and felt it provided excellent groundwork for this and related topics. David Bowles has the combined precision of an academic and facile mind of a practitioner which makes his material both accessible and relevant to the workplace. You can read this book front to back, or like me, dive in anywhere and find excellent material in a well-framed context.

I especially liked the author's use of his experience and authenticity in presenting concepts from the field. He sorts out ideas that (in my opinion) have not been given enough scrutiny. This is an intelligent read and facilitates deeper reflection on how we link people factors to organization success.
2 of 2 people found the following review helpful
Beyond "touchy-feely HR" 7 April 2010
By Lisa T - Published on Amazon.com
Format: Hardcover Verified Purchase
Having worked in this area for many years, I was thrilled to find this book. Much of the work of HR has been dismissed as being touchy-feely or positioned as unnecessary costs to an organization. Bowles and Cooper summarize an impressive collection of research that supports the assertion that morale is a proven DRIVER of organizational performance, both in the public and private sector, positively affecting customer satisfaction, financial results and even worker health. This book should convince even the biggest doubters. And, it's a great tool for HR to use to help gain buy-in from their leadership regarding the importance of elevating employee morale, particularly in the aftermath of the "Great Recession."
1 of 1 people found the following review helpful
A Must Read 25 April 2010
By Samuele Bagnai - Published on Amazon.com
Format: Hardcover Verified Purchase
After reading this book, I have noticed that David Bowles's plans for innovations are unmatched by any other business material that I have come across. Even if you do not already believe that the morale of your employees is the most crucial part of your financial success, this masterpiece of ideals is sure to change your perspective on the matter. Bowles will teach you how to create a win-win situation for both managers and employees, while maintaining a professional environment where everyone can work in harmony as a whole. The immense research expressed by Mr. Bowles, a renowned consultant who focuses on advising company worldwide, is a compelling and innovative contribution to the literature on this topic.
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